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Sarvesh Shaw

Senior Analyst

Sarvesh's insights

Lead to Loyal Customer: Mastering the Digital Customer Journey Through Integrated Services

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Contact Center-as-a-Service (CCaaS) – Provider Compendium 2024

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Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2024

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Strategic Horizons: Mapping the CXM Outsourcing Landscape for English Support in Africa

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Trust and Safety Services – Provider Compendium 2024

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Trust and Safety Services PEAK Matrix® Assessment 2024

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Achieving Digital Customer Experience Management’s (CXM) Full Potential with the Generative AI Revolution

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