Global banking, financial services, and insurance firms are modernizing their IT systems by adopting enterprise platforms to create superior customer experience, reduce latency, improve efficiency, manage regulations, and adopt next-generation technologies. These firms, however, face significant challenges in adopting platform-based technologies due to the burden of legacy infrastructure, talent shortages, and resistance to change. Global Business Services (GBS) organizations are helping their parent enterprises resolve these issues and adopt a structured approach to platform modernization by investing in talent development, proprietary solutions and accelerators, thought leadership, and design thinking.
Industry: BFSI
Geography: Predominantly India
In this report, Everest Group highlights the growing importance of platformization, with special emphasis on the increasing role that GBS organizations play in the space. In particular, we address the following topics: