In recent times, insurance Analytics & Insights (A&I) has emerged as a fast-growing, high-potential market. Insurance enterprises are looking beyond traditional data management services to focus on customer experience. To tap into the dynamically changing consumer needs of today and optimize their product portfolios with targeted offerings, insurers have started leveraging third-party support for analytics services. Service providers, in turn, have started investing in advanced analytics, in addition to visualization and reporting services.

In this research, we present detailed assessments of 17 insurance A&I service providers, based on their vision, capabilities, and market impact, and look at their relative positioning on the Everest Group PEAK Matrix^®; for Insurance A&I Services. Our assessment is based on Everest Group’s annual RFI process for H2 2019, interactions with leading insurance A&I service providers, client reference checks, and an ongoing analysis of the insurance A&I services market.

Scope

This research studies the following insurance A&I service providers: Accenture, Bridgei2i, Capgemini, CGI, Cognizant, Conduent, DXC Technology, EXL, Genpact, Infosys, Mphasis, NTT Data, Sutherland Global Services, TCS, Virtusa, WNS, and Xceedance.

In this report, we cover vertical-specific A&I services within the insurance space. We have not covered horizontal business processes, such as Finance and Accounting (F&A), Human Resource (HR), procurement, and contact center.

Contents

This report features 17 insurance A&I service provider profiles, each of which includes:

• Relative positioning of the service provider on Everest Group’s PEAK Matrix^®; for Insurance A&I Services
• Service provider market impact
• Service provider vision and capability assessment across key dimensions
• Comments about service providers

Membership(s)

Data & Analytics

Insurance - Business Process Outsourcing (BPO)