Introduction

Enterprises are now challenged not by the lack of technology, but by its overwhelming abundance. To stay ahead of the competition and in the race to acquire more customers, they are adopting different approaches to integrate technology themes across their value chain. They have realized that a fragmented approach to digital adoption will not work; hence, the market is witnessing increased adoption of converging themes. This convergence of technology capabilities is leading to increased investments by service providers, who are beefing up their portfolio to offer end-to-end services to buyers. The intent of most enterprises to “change the business”, in addition to their usual “run the business”, is calling for action from service providers to aid enterprises in their digital journey.

This Everest Group research presents the assessment and detailed profiles of the leading IT service providers in the digital services space. It also provides insights into the provider’s service suits, scale of operations, and domain investments.

In this report, we provide the assessment and detailed profiles of 18 IT service providers featured on Everest Group’s digital services PEAK Matrix. The Everest Group PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s capability and market success.

The analysis

This report provides an assessment of the IT service providers who are involved in delivering digital services. The scope of the research is limited to the native system integrators and does not include the strategy consulting firms with a digital service portfolio and the marketing consultants that also operate in the digital services space. The IT service providers in the digital services PEAK Matrix report include: Accenture, Atos, Capgemini + IGATE, Cognizant, Dell Services, EPAM, HCL Technologies, IBM, L&T Infotech, Luxoft, Mindtree, Ness SES, Syntel, TCS, Tech Mahindra, Virtusa, Wipro, and Zensar.

Contents

The research focuses on digital services and includes:

• PEAK Matrix assessment of 18 leading IT service providers
• Individual company profiles:
• Overview of digital services
• Key strengths and areas of improvement
• Proprietary solutions
• Domain investments

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.