Introduction

Tough economic conditions are pushing European enterprises to derive meaningful and cost effective process changes to improve end-user productivity within their workplace environments. However, ownership of data as well as regulatory & compliance requirements continue to remain key concerns during workplace transformation initiatives. Overall, the market continues to provide reasonable growth opportunities across the workplace services spectrum, with service providers focused on strengthening their delivery capabilities and increasing their clientele within the region.

This Everest Group research provides an assessment of the leading IT service providers in workplace services, with a focus on Europe. It also provides an insight into their delivery capabilities, domain investments, and key clientele for workplace services in Europe.

There are profiles and assessment of 20 IT service providers featured on Everest Group’s PEAK Matrix for workplace services in Europe. The Everest Group PEAK Matrix is a composite index of a range of distinct metrics related to a service provider’s capability and market success.

The Analysis

The report provides an assessment of 20 IT service providers involved in delivering workplace services in Europe. These are: Atos, Capgemini, CGI, Cognizant, Computacenter, CSC, Dell, Fujitsu, Getronics Workspace Alliance (GWA), HCL Technologies, HP, IBM, Indra Sistemas, Sopra Steria, Stefanini, T-Systems, TCS, Tech Mahindra, Unisys, and Wipro.

Contents

The research focuses on workplace services and includes:

• PEAK Matrix assessment of 20 leading workplace service providers
• Individual company profiles:
• Scale of workplace services in Europe
• Low-cost destinations in Europe
• Domain investments pertaining to Europe
• Key clientele

Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.