PricePoint reports identify trends in the pricing of the ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macro-economic factors that impact pricing. Additionally, the reports include insights on contemporary outsourcing trends, which are driven by key market developments.
Scope
PricePoint Q4 2013 includes the following:
Assessment of pricing drivers in ITO and BPO, including:
Buy-side dynamics
Supply-side dynamics
Key macro-economic factors
Overall impact of the drivers on pricing in Q4 2013
Pricing outlook for Q1 2014
Featured research
Pricing trends in storage outsourcing space
Price variation for vendor- versus client-site resources
Contents
This report contains in-depth analysis of the drivers that impact pricing of ITO and BPO services in India and United States. The drivers included in the analysis are:
Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
Supply-side drivers including resource utilization, support costs, and service provider financial performance
Macro-economic factors including operating cost inflation and foreign exchange rates
The report also contains the aggregated impact of these drivers on pricing in Q4 2013 and the outlook for Q1 2014.
The featured research section includes:
Pricing trends in the storage outsourcing space, including key pricing drivers, as well as use of Storage-as-a-Service (SaaS) as an alternative storage model
Price variation between client-site and vendor-site resources, including cost components analysis for both scenarios, factors driving the price premium, and typical cost and price difference between vendor and client site in India and United States
Note: this report is from 2012. See our most recent R2R research report.
The Finance & Accounting (F&A) function comprises three end-to-end processes – Procure-to-Pay (P2P), Order-to-Cash (O2C), and Record-to-Report (R2R). This report focuses on…
