Webinar Deck: IT and BPO Outsourcing: Commercial Trend Evolution

For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change.

However, there may be room for hope, with the market poised to see a reversal in this trend. In this webinar, our pricing experts revealed key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Discussing specifically the trends in the pricing of software and cloud platforms, our expert panel outlined the potential implications of this year’s trends for buyers.

Attendees came away with an essential understanding of where buyers can optimize their spend and where portfolios may be losing value, as well as potential solutions providers can offer in light of current trends.

What questions did the webinar answer for the participants?

• How has the demand for outsourcing services evolved in 2024?
• What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals
• What is the future outlook for pricing?