Give Feedback
Showing 56 results
  • Viewpoint

    June 25, 2025
    As online dating platforms face growing user expectations, evolving risks, and heightened regulatory scrutiny, T&S has become a strategic imperative rather than a support function. This Viewpoint explores the critical role T&S plays in fostering safer user experiences and protecting brand trust in a deeply personal and high-risk digital environment. It examines the primary drivers compelling enterprises to invest in robust T&S programs, including the need to combat romance scams, deepfake content, and off-platform abuse and outlines the key operational challenges involved in scaling these efforts across regions, cultures, and threat vectors. The report also highlights how leading platforms are investing across technology, people, policy, and process to strengthen T&S systems. It emphasizes the increasing importance of external partnerships to extend global coverage, accelerate response capabilities, and provide specialized support. As outsourcing models evolve, platforms are demanding more strategic alignment, domain expertise, and measurable impact from providers. Ultimately, the report underscores that building safer dating ecosystems requires integrated, user-centered approaches anchored in collaboration, adaptability, and long-term commitment to safety as a core business priority.
  • Viewpoint

    June 09, 2025
    Enterprises today face an urgent challenge in their fraud and abuse prevention strategies. While adversaries innovate with automation, synthetic identities, and cross-platform manipulation, most organizations remain reliant on siloed, reactive fraud systems. Traditional systems of record and systems of engagement cannot respond to real-time threats or enforce dynamic policies, leaving organizations exposed to costly delays, false positives, and operational inefficiencies. This report introduces Systems of Execution (SoE) as the next essential step in Trust and Safety (T&S). SoE solutions unify behavioral signals, AI decision engines, and orchestration layers to create an intelligent, self-learning defense model capable of sub-second action. They transform T&S into a proactive function, enabling real-time fraud detection and autonomous enforcement across the customer life cycle. The Viewpoint explores SoE’s real-world applications, CIO-ready KPIs, implementation framework, and a readiness checklist to help enterprises navigate architectural, talent, and ecosystem gaps and accelerate adoption. Scope All industries and geographies Service: T&S and fraud and abuse prevention Contents In this report, we examine: SoE in T&S SoE versus traditional fraud systems SoE’s real-world industry applications and benefits Strategic and operational KPIs for CIOs SoE future state and readiness Implementation framework for SoE in fraud prevention Memberships Trust and Safety Sourcing and Vendor Management
  • Provider Compendium

    June 06, 2025
    As digital platforms grow and content becomes more complex, enterprises are re-evaluating how they manage Trust and Safety (T&S). The focus has shifted from just handling volume to moderating varied content types, adhering to fast-changing regulations, and adapting to local cultural contexts. As a result, enterprise demand for specialized content moderation, data annotation and labeling, AI safety services, and other value-added services has increased, with demand maturing for more traditional moderation services. This compendium provides accurate, comprehensive, and fact-based snapshots of 28 T&S service providers. Each profile offers a detailed overview of the provider’s scale of operations, recent developments and investments, T&S-specific technology solutions, including generative AI solutions, well-being initiatives, services offered for generative AI adoption, and delivery locations. The research enables T&S service buyers to understand providers’ offerings and assess their capabilities. Scope All industries and geographies Contents This report features 28 T&S service provider profiles and includes: Services overview: key leaders, revenue, FTEs, and number of clients Delivery locations: details of key delivery locations worldwide Client portfolio: key clients and recently announced contracts, T&S revenue split by geography, segment, and industry, and client split by buyer size Technology solutions: brief descriptions of key technology solutions, including generative AI solutions AI support services: services offered to enterprises to enable generative AI adoption
  • Viewpoint

    May 05, 2025
    The global rise in digital content, driven by AI, has intensified online threats, including child sexual exploitation and abuse, and solicitation, creation, and distribution of Child Sexual Abuse Material (CSAM). CSAM moderation and prevention require cutting-edge detection tools, expert moderation workflows, and global threat intelligence. It calls for a united and proactive defense ecosystem comprising enterprises, regulatory bodies, T&S technology and service providers, and child welfare agencies worldwide. In this report, we examine emerging CSAM threats, including AI-generated CSAM, review evolving global regulations, and outline enterprise best practices. This report aims to guide organizations to strengthen CSAM detection and prevention efforts in today’s digital landscape. Scope All industries and geographies Contents In this report, we explore: The immediate and growing CSAM threats Global regulatory responses and their impact on enterprise policies Existing technologies for CSAM detection and their limitations Recommendations for enterprises to effectively moderate CSAM Memberships Trust and Safety Sourcing and Vendor Management

  • April 09, 2025
    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.
  • PEAK Matrix®

    March 28, 2025
    The Trust and Safety (T&S) industry experienced significant shifts last year. These shifts were due to a sharp rise in egregious content volumes, particularly during elections, new regulations requiring nuanced compliance strategies, and increased enterprise generative AI adoption. As a result, enterprise demand for specialized content moderation, data annotation and labeling, AI safety services, and other value-added solutions increased, but the demand for traditional moderation services matured. Enterprises now expect T&S service providers to meet evolving enterprise requirements and become strategic enablers by delivering comprehensive T&S solutions and supporting responsible AI deployment, content policy development, and regulatory compliance efforts. The current T&S service provider landscape includes IT/BPO firms, CXM providers, and niche specialists, each bringing their expertise to address enterprise T&S concerns. Providers are building proprietary solutions, expanding operations in talent-rich regions, and increasing investments in AI safety. Additionally, they leverage partnerships with technology firms to enhance T&S solutions across the value chain. In this report, we assess 28 T&S service providers’ capabilities. Each profile includes the provider’s key strengths and limitations. The report enables buyers to choose the right-fit provider based on sourcing considerations. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading T&S service providers, client reference checks, and an ongoing analysis of the T&S market Contents In this report, we: Evaluate 28 leading T&S service providers Assess the T&S landscape Compare providers’ key strengths and limitations
  • Thematic Report

    Feb. 27, 2025
    In 2024, the Trust and Safety (T&S) industry navigated complex challenges from global elections and evolving regulations on child safety, misinformation, AI, and data privacy. These challenges necessitated nuanced compliance strategies. Despite Safety by Design remaining a top priority, growth of enterprise spending on T&S, particularly legacy moderation, declined due to budget constraints and increased automation. The T&S BPS market is expected to mature further due to AI support services’ expansion and slower growth in legacy moderation. Key growth factors include complexity in moderation of AI-generated content, stricter regulations, and demand for specialized moderation and ethical AI practices. However, growth will be slow as businesses shift toward community-driven moderation and rely more on generative AI and agentic AI. This slowdown may drive market consolidation due to margin pressures, scalability challenges, talent needs, and technology disruptions. In this report, we highlight key T&S trends from 2024, analyzing key enterprise events and challenges. The report offers 2025 market predictions, including expected market size, key headwinds and tailwinds, and their potential impact. Scope All industries and geographies Contents In this report, we examine: Key events and happenings in the T&S industry in 2024 The T&S industry’s market size and outlook for 2025 and beyond Market themes for 2025 and beyond Membership(s) Trust and Safety Sourcing and Vendor Management
  • Viewpoint

    Jan. 29, 2025
    This breaking viewpoint provides Everest Group’s view on how AI infusion – integrating AI into existing enterprise workflows – will outpace full AI replacement in key industries. It explores AI's role in financial services, healthcare, and regulatory compliance, where real-time fraud detection, anomaly identification, and instant diagnostics are driving transformation. The viewpoint highlights the advantages of embedding AI within current systems to enhance efficiency, reduce latency, and optimize decision-making. It provides insights into market trends, enterprise adoption strategies, and the evolving regulatory landscape, helping businesses navigate AI-driven innovation while maintaining operational continuity. Membership(s) Available to all membership areas
  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • Viewpoint

    Dec. 19, 2024
    The third-party technology landscape, comprising established legacy companies and emerging start-ups, is rapidly evolving. The growing adoption and emergence of new solutions and increasing collaboration and co-innovation among stakeholders fuel this landscape’s evolution. Third-party Trust and Safety (T&S) technologies’ role will grow with innovation and accountability. Addressing data privacy and security, provider lock-in, and ethical concerns while partnering strategically with providers enables enterprises to scale AI technologies and optimize their T&S operations effectively. In this report, we evaluate the current state of third-party T&S technologies, key trends shaping third-party T&S technology adoption, and challenges enterprises encounter when implementing third-party T&S solutions. The report also includes some best practices for enterprises when partnering with technology providers for technology solutions. Scope All industries and geographies Contents In this report, we examine: Current T&S technology ecosystem’s status Key trends shaping the third-party T&S technology landscape Challenges while adopting third-party technology solutions Enterprise best practices while leveraging third-party T&S technology Membership(s) Trust and Safety Sourcing and Vendor Management