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  • Provider Compendium

    May 20, 2025
    Rewards and Recognition (R&R) programs are central to cultivating exceptional employee experiences, enhancing engagement, and driving organizational success. These programs have become essential in addressing employee dissatisfaction and intense talent competition by acknowledging achievements and fostering meaningful connections. R&R programs’ adoption, particularly by MNCs, reflects evolving buyer expectations. Buyers now demand AI-enabled automated processes and advanced analytics to reduce manual HR input while delivering strategic, data-driven insights to leadership. Additionally, the growth of emerging markets, such as the MEA and APAC, reflects an increasingly global focus on modern, scalable engagement strategies. The Rewards and Recognition Provider Compendium 2025 is a comprehensive resource that analyzes 28 leading R&R solution providers, offering detailed insights into their offerings and capabilities. The compendium combines information from interactions with technology providers and Everest Group’s proprietary intellectual property to create precise, fact-driven profiles. Each profile in the compendium comprises company overview, recent investments and developments, market adoption trends, client portfolio composition, and strategic partnerships. Furthermore, these profiles feature thorough solution capabilities, detailing recent key enhancements serving as a valuable tool for organizations to make informed decisions for talent management and core HR processes with data-backed evidence. Scope All industries and geographies Contents In this report, we evaluate 28 leading R&R solution providers. For each provider, we examine: Company overview and publicly made announcements R&R market segment focus by geography and buyer size served Solution details, recent enhancements, and a non-exhaustive list of integrations and partners R&R process coverage Market adoption, key clients served, and the client portfolio mix Memberships Human Resources Sourcing and Vendor Management
  • PEAK Matrix®

    Jan. 21, 2025
    Rewards and Recognition (R&R) programs are central to cultivating exceptional employee experiences, enhancing engagement, and driving organizational success. These programs have become essential in addressing employee dissatisfaction and intense talent competition by acknowledging achievements and fostering meaningful connections. R&R programs’ adoption, particularly by MNCs, reflects evolving buyer expectations. Buyers now demand AI-enabled automated processes and advanced analytics to reduce manual HR input while delivering strategic, data-driven insights to leadership. Additionally, the growth of emerging markets, such as the MEA and APAC, reflects an increasingly global focus on modern, scalable engagement strategies. Providers are responding with AI-driven tools focused on Diversity, Equity, and Inclusion (DEI), performance management, and skills intelligence. Sustainability is also taking center stage, with vendors emphasizing climate-conscious practices in their partnerships. Flexible reward options, including prepaid cards, experiential incentives, and charitable giving, continue to garner popularity. The industry is also witnessing a shift from reward-centric models rooted in manufacturing, procurement, and logistics to comprehensive solutions emphasizing technology and consulting. In this report, we analyze 28 leading R&R service providers featured on the Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2025. Each service provider profile features the provider’s key strengths and limitations to assist buyers in making sourcing decisions. Scope Geography: global Industry: all Service: R&R solutions This assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading R&R solution providers, client reference checks, and an ongoing analysis of the R&R market Contents Assess the R&R landscape Position providers on the Everest Group PEAK Matrix® for R&R solutions Compare providers’ strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management
  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • State of the Market

    Dec. 26, 2023
    In the current business environment marked by talent shortages and economic uncertainties, Recognition and Rewards (R&R) solutions play a vital role in enhancing employee engagement and productivity. Additionally, with the need to attract and retain top talent, several companies are turning to R&R solutions to foster a culture of appreciation and recognition throughout their organization. Despite being a non-revenue-generating investment, focusing on employee experience can create value in numerous tangible and intangible ways for an enterprise, nurturing a positive workplace culture, enhancing employee motivation, and driving performance. The R&R market is growing, with a wide range of solution providers offering Software-as-a-Service (SaaS)-based platforms that can be configured and integrated with collaborative tools, Human Resource Information Systems (HRIS), and other platforms to meet each client’s unique needs. With providers investing in next-generation technologies to measure and analyze the impact of their R&R programs, companies can transition to a more data-driven and performance-based approach to employee recognition. In this report, we analyze the R&R solutions market, understand the key growth drivers, buyer adoption trends, and investments made by providers. Scope  All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading R&R solutions providers, client reference checks, and an ongoing analysis of the R&R solutions market Contents In this report, we analyze: The R&R market landscape, including market size, trends, and use cases Buyers’ take on the R&R market  The provider landscape Key investment themes in the R&R market and outlook for market stakeholders Membership(s) Human Resources Sourcing and Vendor Management
  • Thematic Report

    Aug. 31, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must actively monitor key roles and skills, identify both in-demand and emerging skills, and then prioritize them according to market demand. A higher demand or an increasing demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to strategize their workforce requirements, predict external competition, and gain insights into the leading industries from which to acquire necessary talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H1 2023. The report is based on data gathered from Talent GeniusTM, our cutting-edge talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights required to stay competitive, plan for future workforce needs, and make well-informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level and present detailed profiles of 15 major Tier-1 and Tier-2 cities, including a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) Available under all membership areas
  • Provider Compendium

    June 27, 2023
    In the current business environment, marked by talent shortages and economic uncertainties, Rewards and Recognition (R&R) solutions actively enhance employee engagement and productivity. Many companies recognize the importance of attracting and retaining top talent and improving employee engagement, prompting them to adopt R&R solutions to foster a culture of appreciation and recognition across the organization. Despite being a non-revenue-generating investment, prioritizing employee experience delivers tangible and intangible benefits for enterprises. It not only helps attract and retain top talent but also cultivates a positive workplace culture, boosts employee motivation, and drives performance. The market for R&R solutions is highly competitive, with numerous providers offering solutions at varying levels of sophistication and pricing models. The market is also undergoing consolidation, as larger companies acquire smaller participants to expand their market presence. The Rewards and Recognition (R&R) Solutions – Provider Compendium is a companion to Everest Group’s latest study, Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023. In this research, we provide comprehensive and detailed profiles of 26 R&R solutions providers, covering the providers’ company overview, key clients and partnerships, product capabilities, and key developments. In addition, each provider is also positioned on Everest Group’s PEAK Matrix® for comparison. The compendium will enable providers to benchmark their capabilities against their peers, while buyers will be able to assess the providers based on their desired set of capabilities. Scope: The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading R&R solutions providers, client reference checks, and an ongoing analysis of the R&R solutions market All industries and geographies Contents: In this report, we evaluate R&R solutions providers on their: Company overview Recent investments and announcements Market adoption and capabilities Client portfolio mix Partnerships Solution capabilities and key enhancements Process coverage Key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management
  • Thematic Report

    May 02, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must keep a watchful eye on key roles and skills, identify both in-demand and emerging skills, and prioritize them based on market demand. A higher demand or increasing demand may signify a more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to plan their workforce requirements, anticipate external competition, and gain insights into the leading industries from which they can source the requisite talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H2 2022. The report is based on data gathered from Talent Genius, our state-of-the-art talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights they need to stay competitive, plan for their future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level, along with detailed profiles of 15 major tier-1 and tier-2 cities, providing a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) This Market Report is available to All Memberships
  • PEAK Matrix®

    April 12, 2023
    In the current business environment marked by talent shortages and economic uncertainties, Rewards and Recognition (R&R) solutions play a pivotal role in enhancing employee engagement and productivity. With the need to attract and retain top talent and improve employee engagement, several companies are turning to R&R solutions to foster a culture of appreciation and recognition throughout their organization. Despite being a non-revenue-generating investment, focusing on employee experience can create value in terms of numerous tangible and intangible benefits for enterprises. It helps not only attract and retain top talent but also fosters a positive workplace culture, enhances employee motivation, and drives performance. The R&R market is growing at a fast pace and gaining a lot of traction in the overall HR ecosystem. This segment has seen the presence of a number of solution providers offering wide-ranging reward catalogs, redemption services, and robust SaaS-based platforms that are configurable and can be integrated with collaborative tools, HRIS systems, and other platforms to meet the unique needs of each client. With service providers investing in next-generation technologies to measure and analyze the impact of their R&R programs, companies can transition to a more data-driven and performance-based approach to employee recognition. This research assesses 26 leading R&R service providers featured on the Rewards and Recognition (R&R) Solutions PEAK Matrix® Assessment 2023. Each service provider profile features the provider’s key strengths and limitations to assist buyers in making sourcing decisions. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading R&R providers, client reference checks, and ongoing analysis of the R&R solutions market Industry: all Geography: global Contents In this research, we analyze: The relative positioning of 26 vendors on the Everest Group PEAK Matrix® for R&R solutions Key strengths and limitations of the service providers Membership(s) Human Resources Sourcing and Vendor Management
  • Viewpoint

    March 07, 2023
    Macroeconomic uncertainties and the impending recession are compelling enterprises to take defensive measures such as shutting down businesses and laying off employees. From a workforce perspective, enterprises must take reactive measures to improve efficiencies, communicate effectively, and cut costs during a recession. However, research has indicated that Employee Experience (EX) plays a vital role during economic slowdown and uncertainty. Enterprises must prioritize long-term, employee-centric, and forward-thinking priorities – guard, evolve and thrive. EX solutions can help realize these business goals and generate value, innovate processes, and engage employees to emerge stronger on the other side of the recession. In this viewpoint, we examine the current economic downturn, its impact on employee expectations and experiences, enterprise priorities when tackling these uncertainties and expectations, and nine EX solutions that can help enterprises achieve their objectives in a volatile environment. The report also recommends a roadmap for enterprises to select and implement the most suitable EX solution to achieve their goals. Scope Industry: all Geography: global Contents In this report, we examine: The impact of economic uncertainty on enterprise talent strategy Enterprise priorities during an economic downturn Identifying the right EX solution for enterprise priorities Nine EX solutions that you should know about A roadmap for enterprises Membership(s) Human Resources Recruitment Contingent Staffing Contingent Workforce Management Services Sourcing and Vendor Management