Showing 39 results
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Executive Briefs
Unlocking Agility and Cost Efficiency: Leveraging Cloud Marketplaces for IT Procurement
July 10, 2025As IT procurement becomes vital to enabling agile, cost-effective digital transformation, enterprises are re-evaluating how they source technology. Traditional procurement processes struggle with extended cycles, poor provider governance, and limited alignment to cloud-native spend models. Cloud marketplaces are emerging as a strategic procurement channel, offering faster vendor onboarding, dynamic pricing, streamlined license management, and increased spending visibility. In this report, we examine how enterprises can leverage hyperscaler cloud marketplaces, such as AWS Marketplace, Azure Marketplace, and Google Cloud Marketplace, to unlock financial and operational value across procurement, governance, and partner management. It outlines the marketplace features that enable faster deployment, better control, and enhanced committed cloud spend use. The report also offers strategic recommendations for aligning procurement strategies with marketplace capabilities and maximizing value through private offers, curated partner solutions, and co-sell models involving Independent Software Vendor(ISVs) and providers.
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Webinar
Webinar Deck: The Mid-2025 Deal Commercials Roundup: Cost, Pricing, and the Future Impact of AI
June 24, 2025After nearly a three-year decline, the IT and BPO outsourcing industries were expected to rebound in 2025. However, macroeconomic headwinds – including shifts in cross-border cost structures – continue to create challenges, while the rapid adoption of AI is fundamentally transforming deal structures and economics. In this webinar, our experts explored the key trends shaping the economics of outsourcing deals in the first half of 2025. We also examined the evolving pricing dynamics of software and cloud platforms – and discussed what these shifts mean for both buyers and providers.
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May 01, 2025The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging technologies, and evolving deal constructs. As enterprises shift from pure play cost-savings to value-driven engagements, traditional pricing models are being reshaped to demand greater efficiency, flexibility, and innovation from service providers. Watch Everest Group experts Achint Arora, Partner, Prateek Gupta, Vice President, and Amanpreet Manchanda, Vice President, as they explored the NOW and NEXT of IT applications services pricing, covering the evolution of commercial models, the role of AI in redefining cost structures, and the key differentiators that maximize value in outsourcing deals. Attendees came away with actionable insights to help buyers and providers navigate shifting market dynamics and stay ahead in the competitive IT services ecosystem. What questions did the webinar answer for the participants? How are current macroeconomic trends impacting the IT applications services pricing and commercial construct? How are deal constructs evolving and may further change evolve due to gen AI, emerging technologies, and macroeconomic trends? What actions should be taken to successfully navigate the current market?
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April 15, 2025Led by our experts Rohitashwa Aggarwal, Partner, Ravneet Kaur, Practice Director, Akshay Mathur, Vice President, and Abhishek Sharma, Managing Partner, this informative webinar will explore how enterprises can move beyond GCC establishment to drive long-term value through transformation, efficiency, and innovation. Join this invigorating session on April 15 to explore how enterprises can maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup. From identifying key transformation opportunities where providers can play a crucial role to strategic collaborations that can drive innovation and enhance efficiency in GCC operations, attendees will learn how to stay competitive and future-proof their capabilities. With the GCC services market projected to reach $40 billion by 2027, enterprises must rethink traditional models and leverage strategic partnerships with service providers to accelerate transformation, streamline operations, and enhance automation-led efficiencies. What questions will the webinar answer for the participants? How can enterprises maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup? What are the critical transformation opportunities within GCCs where providers can play a key role? How can strategic partnerships with providers drive innovation in the GCC?
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April 09, 2025In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.
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Feb. 11, 2025Watch Everest Group experts Rohan Pant, Vice President, Ricky Sundrani, Partner, and Richa Tapadia, Practice Director, for an insightful webinar on the evolving landscape of Cloud and Infrastructure Services (CIS) pricing and deal trends for 2025. As 2024 experienced flat market growth and pricing stability, the next 6-12 months are set to bring significant shifts with far-reaching implications for CIS deals. From anticipated reductions in standard/commodity CIS rates to projected decreases in ACV/TCV for managed services, it is crucial for enterprises and providers to adapt their strategies to remain competitive in an evolving market. This session provided a deep dive into key pricing trends shaping the future of CIS deals, evolving solutions and their impact on pricing strategies, and practical guidance for factoring market changes into your bids. What questions did the webinar answer for the participants? Is being the lowest-cost bidder the silver bullet to winning CIS deals for service providers? How is gen AI impacting CIS deals? What are the most common contracting and pricing models observed for CIS deals?
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State of the Market
Creating Value with a Purpose: Impact Sourcing State of the Market 2024
Dec. 27, 2024The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
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Dec. 03, 2024As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements. Watch this webinar as our panel of pricing experts analyzed the significant trends of 2024 and offered a forward-looking view on IT and BPO services pricing for 2025. This session provided valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment. What questions did the webinar answer? How has the cost of delivering IT and BPO services and pricing changed in 2024? What levers are buyers and providers pulling, and is a win-win arrangement possible? What is the outlook for pricing and costs?
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Nov. 27, 2024In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth. This webinar provided insights into the IT services market in EMEA, focusing on current outsourcing pricing trends and the forecast for 2025 in key European markets. We also shared our observations on what European organizations expect from their IT service providers and what makes a successful outsourcing deal in today’s dynamic environment. Watch our commercial and solution experts as they discuss strategies to prepare for upcoming deal renewals in 2025 and how to navigate the shifting IT services landscape with confidence. What questions did the webinar answer? How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025? What are the latest outsourcing pricing trends, and what is the forecast for 2025 in European markets as we start to see early green shoots of recovery? What do European organizations expect from their IT service providers? What does a good outsourcing deal look like in this shifting market?
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Oct. 17, 2024Often, deal conversations are impacted by cost and margin pressures across geographies. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids. In this insightful webinar, Everest Group experts Parul Jain, Manish Malik, Harshit Mittal, and Ricky Sundrani explored the price and cost forecasts for the next 6 to 12 months across key categories, such as Applications, Infrastructure, and BPO services, across locations such as North America, Europe, and India. The team discussed whether leveraging low-cost locations might be the ideal route for deal fee reduction for service providers, as well as other levers for managing this predicted cost and price decline. From this webinar, attendees understood the latest standings on leading global service delivery locations, key factors driving price and cost changes, and the best strategies for navigating changing markets and mitigating margin erosion. What questions did the webinar answer for the participants? What are the key market trends influencing the shoring and sourcing decisions in 2024? What are the price and cost changes expected over the next 6-12 months, and what will drive these changes? How will they impact the overall commercial deals, and what are service providers doing to navigate through these changes (such as leveraging low-cost locations, gen AI, etc.)? How are service providers managing potentially shrinking margins?
