Give Feedback
Showing 12 results
  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • Thematic Report

    Feb. 23, 2024
    In today’s dynamic talent market, where competition is fierce, organizations must actively monitor key roles and skills, identifying both in-demand and emerging ones, allowing for strategic workforce planning. A higher demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for strategizing workforce requirements, predicting external competition, and understanding leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2023 demand. Leveraging data from our Talent Genius™ tool, the report provides a comprehensive analysis of the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends within the IT services sector in India on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location. Membership(s) This Market Report is available to All Memberships
  • Thematic Report

    Aug. 31, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must actively monitor key roles and skills, identify both in-demand and emerging skills, and then prioritize them according to market demand. A higher demand or an increasing demand may indicate more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to strategize their workforce requirements, predict external competition, and gain insights into the leading industries from which to acquire necessary talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H1 2023. The report is based on data gathered from Talent GeniusTM, our cutting-edge talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights required to stay competitive, plan for future workforce needs, and make well-informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level and present detailed profiles of 15 major Tier-1 and Tier-2 cities, including a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) Available under all membership areas
  • Thematic Report

    May 02, 2023
    In today’s rapidly evolving talent market, where competition is intense, organizations must keep a watchful eye on key roles and skills, identify both in-demand and emerging skills, and prioritize them based on market demand. A higher demand or increasing demand may signify a more significant competition for talent or a higher probability of attrition in the near future. Thus, analyzing talent demand trends is vital for organizations to plan their workforce requirements, anticipate external competition, and gain insights into the leading industries from which they can source the requisite talent. Everest Group’s half-yearly report presents monthly IT services talent demand trends across India, with insights into top industries, roles, and skills based on the demand in H2 2022. The report is based on data gathered from Talent Genius, our state-of-the-art talent and location intelligence tool. By providing a comprehensive analysis of the current talent market, the report equips organizations with the insights they need to stay competitive, plan for their future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends for the IT services function in India at a national level, along with detailed profiles of 15 major tier-1 and tier-2 cities, providing a comprehensive understanding of talent demand trends, top industries, roles, and skills. Membership(s) This Market Report is available to All Memberships
  • Thematic Report

    Feb. 07, 2023
    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the top sustainability approaches and roadblocks. View this webinar where we delivered the survey results along with strategies and ESG best practices that incentivize and grow sustainability within the organization. Our speakers also introduced Everest Group’s emerging philosophy for sustainability, which helps organizations remain aware of current conversations, opportunities, competitive advantages, and strategic decision-making. Our speakers discussed: The newest trends for 2023 on sustainability Sustainability planning challenges and how to address them Our philosophy for sustainability and how organizations can embrace the business benefits and opportunities
  • State of the Market

    July 06, 2022
    Organizations are increasingly adopting Oracle Cloud Applications (OCA) for reasons such as legacy modernization, cost optimization, and improved stakeholder experience. With industry-specific solutions, enterprise expectations have shifted beyond traditional back-office modernizations using Enterprise Resource Planning (ERP) and Supply Chain Management (SCM) modules to innovations around customer and employee experience. To help enterprises adopt OCA effectively, providers are skilling talent across products and forming partnerships with Oracle, leading cloud vendors, and specialist technology partners to develop innovative solutions. In this research, we provide an overview of the OCA market, enterprise expectations from OCA adoption, typical deal characteristics, enterprise challenges and best practices, and implications for enterprises and providers. Scope: All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the OCA services market Contents: This report provides an overview of the OCA market and examines: Enterprise trends, key expectations, and challenges facing the OCA market Best practices for enterprises and implications for providers OCA services market overview and deal characteristics, including market size and growth; adoption trends by geography, industry, and module; typical spend across the value chain; delivery footprint; and deal origin from various buyer segments Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Provider Compendium

    April 26, 2022
    Organizations are increasingly adopting Oracle Cloud Applications (OCA) for various reasons, including legacy modernization, cost optimization, and improved stakeholder experience. With industry-specific solutions, enterprise expectations have shifted beyond traditional back-office modernizations using ERP and SCM modules to innovations around customer and employee experience. To help enterprises adopt OCA effectively, providers are skilling talent across products and forming partnerships with Oracle, leading cloud vendors, and specialist technology partners to develop innovative solutions. In this research, we provide a detailed assessment of 15 providers featured on the Oracle Cloud Applications Services PEAK Matrix® Assessment 2022 – Global and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the service provider’s service focus, key IP/solutions, and domain investments. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against competitors. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and an ongoing analysis of the OCA services market Contents This report features 15 OCA service provider profiles, each of which includes: A detailed assessment of the provider’s strengths and limitations An overview of the provider’s OCA services business and offerings – projects completed; resources used; and revenue split by services value chain, product segment, buyer size, industry, and geography An assessment of the provider’s OCA services case studies, delivery capabilities, domain investments, and key solutions Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    April 13, 2022
    Organizations are increasingly adopting Oracle Cloud Applications (OCA) for various reasons, including legacy modernization, cost optimization, and improved stakeholder experience. With industry-specific solutions, enterprise expectations have shifted beyond traditional back-office modernizations using ERP and SCM modules to innovations around customer and employee experience. To help enterprises adopt OCA effectively, providers are skilling talent across products and forming partnerships with Oracle, leading cloud vendors, and specialist technology partners to develop innovative solutions. In this research, we provide a detailed assessment of 10 providers featured on the Oracle Cloud Applications Services PEAK Matrix® Assessment 2022 – Europe and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and ongoing analysis of the OCA services market All industries and Europe region Contents This report features detailed assessments, including strengths and limitations, of 10 providers focused on OCA services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    March 02, 2022
    Organizations are increasingly adopting Oracle Cloud Applications (OCA) for various reasons, including legacy modernization, cost optimization, and improved stakeholder experience. With industry-specific solutions, enterprise expectations have shifted beyond traditional back-office modernizations using ERP and SCM modules to innovations around customer and employee experience. To help enterprises adopt OCA effectively, providers are skilling talent across products and forming partnerships with Oracle, leading cloud vendors, and specialist technology partners to develop innovative solutions. In this research, we provide a detailed assessment of 15 providers featured on the Oracle Cloud Applications Services PEAK Matrix® Assessment 2022 – Global and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile provides a comprehensive picture of the provider’s focus areas, key Intellectual Property (IP) / solutions, and domain investments. Scope The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading providers, client reference checks, and ongoing analysis of the OCA services market All industries and geographies Contents This report features detailed assessments, including strengths and limitations, of 15 providers focused on OCA services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Thematic Report

    Feb. 25, 2022
    As the world adapts to a new COVID-19-induced reality, enterprises globally are accelerating their digital transformation efforts with a focus on consolidating disparate technologies and a renewed push for process transformation vis-à-vis the lift-and-shift approach.  While service providers and product vendors emerged as enterprises’ strategic partners during the pandemic’s peak, they have not been able to match enterprise expectations in terms of consulting and advisory services. The proportion of satisfied customers decreased by 15% over 2020-21, as opposed to a 27% increase in satisfaction levels over 2019-20. Enterprises feel that providers need to evolve their positioning from being implementation specialists to becoming transformation partners and help transform their processes and unlock future potential. This report is based on insights from 150+ structured interviews with enterprises referenced by the 35 global service providers assessed in this report. The study summarizes enterprise views on the capabilities of various enterprise platforms and the expectations from product vendors as enterprises look to scale up their investments. The report also lays out enterprises’ quantitative and qualitative inputs on their providers, their strengths, and limitations. Scope Advisory/consulting services, implementation services, maintenance, and support services across cloud and on-premise deployment of enterprise platforms  Enterprise platforms covered include Oracle Cloud ERP, SAP S/4 HANA, Pega, Dynamics 365, ServiceNow, and Salesforce Industry: market activity and investments of leading service providers and tech vendors across industries Geography: global Contents This report examines: Enterprise satisfaction with platforms Enterprise expectations from technology vendors Enterprise satisfaction with providers Enterprises’ satisfaction levels across platforms Enterprise perceptions of individual service providers Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management