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  • Viewpoint

    June 27, 2025
    As enterprise technology ecosystems grow increasingly complex and fragmented, legacy SIAM models are reaching their limits. The traditional SIAM function – often reactive, siloed, and under-tooled – has struggled to keep pace with the demands of multi-provider orchestration and evolving business needs. With 40% of enterprises planning significant changes to their provider mix, the need for a more intelligent, scalable, and execution-oriented SIAM model has become urgent. This report introduces Systems of Execution (SoE) as a next-generation paradigm to transform how SIAM is structured and delivered. SoE bring together automation, observability, and AI-powered agents to enable predictive service management, cross-provider coordination, and operational agility. It explores high-impact use cases, outlines a reference operating model, and provides an illustrative business case to showcase tangible benefits. The report also identifies common pitfalls, offers strategic imperatives for both enterprises and providers, and concludes with a CIO-ready checklist to guide SoE adoption and execution.
  • Provider Compendium

    June 25, 2025
    As enterprises embrace hybrid work and respond to the evolving expectations of multigenerational workforces, rethinking digital workplace strategies has become a strategic priority. Microsoft modern work solutions, such as Microsoft Teams and other Microsoft 365 applications, are central to this evolution, enabling improved collaboration, productivity, and employee engagement. With broad global adoption, the Microsoft modern work ecosystem has become the default choice for many organizations, supported by providers offering comprehensive consulting, development, deployment, and managed services. While adoption remains strong, ongoing economic challenges and shifting enterprise priorities are prompting a sharper focus on cost efficiency. In response, providers are deepening their strategic alignment with Microsoft, cocreating industry-specific solutions, and delivering future-ready architectures. In this report, we assess 20 Microsoft modern work providers. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, Microsoft modern work offerings, innovation and investments, partner networks, and strengths and limitations.
  • PEAK Matrix®

    June 24, 2025
    Modern IT Service Management (ITSM) aligns IT operations with enterprise objectives, manages risk, and enables digital transformation. Heightened expectations for automation, predictive analytics, and experience-centric service delivery are expanding the addressable market for focused ITSM specialists. These providers stand out through strong vendor partnerships, platform-agnostic consulting, and proprietary accelerators that shorten transformation timelines. Boutique players differentiate themselves with deep ITSM talent pools, neutral consulting stances, and early adoption of generative AI, AIOps, and hyperautomation across ITSM workflows. Their flexible engagement models, ranging from rapid implementations and modular services to adaptive operations, deliver the agility and measurable RoI today’s enterprises require. The 2025 PEAK Matrix® assessment profiles these 10 specialists, highlighting strengths, limitations, and sourcing considerations to guide buyer selection while enabling providers to benchmark performance.
  • Thematic Report

    June 12, 2025
    In an era of digital transformation and hybrid work, enterprise print environments remain fragmented, inefficient, and vulnerable. This Viewpoint presents a strategic roadmap to transform these outdated systems by adopting a Vendor-agnostic Print Platform (VAPP) – a unified, data-driven framework that integrates OEMs, MSPs, cloud management, and analytics to deliver seamless, scalable, and secure print operations. Enterprises and print service providers alike can leverage this report to transition from print as an operational cost center to a strategic differentiator delivering measurable business value. Scope All industries and geographies. Contents In this report, we examine: The current challenges in enterprise print – fragmentation, high costs, poor user experiences, and sustainability issues The VAPP framework, which redefines enterprise print by orchestrating the producer-consumer ecosystem with transparency, collaboration, and intelligence Strategic value drivers such as cost optimization, security assurance, sustainability, and employee-centric design Implementation enablers and best practices to ensure agile transformation, including strong governance, real-time analytics, and modular platform design
  • Viewpoint

    May 23, 2025
    Despite the global economic downturn, enterprises continue to embrace AI, with generative AI demonstrating strong workplace transformation potential. Segments such as service desks and unified communication and collaboration have significantly advanced, leading to enterprises achieving notable IT and business benefits through its adoption. This report examines generative AI adoption’s current landscape across various workplace segments, its impact on both enterprise needs and employee challenges, and the anticipated transformations within these areas. We further address pilot fatigue associated with generative AI implementation and outline key success factors for effective deployment. In conclusion, we emphasize workplace leadership’s key role in this transformation, offering insights on how leaders can actively engage in decision-making and advocate the cause of employee experience with respect to generative AI initiatives to optimize its advantages within the workplace. Scope Industry: All industries and geographies Contents In this report, In this report, we explore: Generative AI adoption’s current level and its future transformation Key enterprise considerations Key success factors for generative AI adoption Key considerations for workplace leadership in the future
  • PEAK Matrix®

    May 14, 2025
    As enterprises embrace hybrid work models and adapt to the evolving needs of a multi-generational workforce, reimagining digital workplace strategies has become essential. With widespread global adoption, Microsoft’s modern work solutions, such as, Microsoft Teams and other Microsoft 365 applications, have become foundational to this shift, helping organizations enhance collaboration, productivity, and employee experience. The Microsoft modern work ecosystem has emerged as the default offering for many enterprises, supported by providers delivering deep consulting, development, deployment, and managed services. While the adoption remains strong, current economic headwinds and shifting enterprise priorities are driving a heightened focus on cost efficiency. In response, providers are strengthening their strategic partnerships with Microsoft, co-developing industry-specific offerings, and delivering future-ready architectures. In this report, we evaluate 20 providers featured on the Microsoft Modern Work PEAK Matrix® Assessment 2025, highlighting their respective strengths and limitations. The study will enable buyers to identify the best-fit provider based on their sourcing considerations, while also enabling providers to benchmark their performance against each other. Scope All industries Geography: global This assessment is based on Everest Group’s annual RFI process conducted over Q4 2024 and Q1 2025, interactions with leading Microsoft modern work providers, and an ongoing analysis of the Microsoft modern work services market Contents In this report, we examine 20 Microsoft Modern Work providers’ profiles and include: An assessment of their market impact and vision and capabilities Their key strengths and limitations Sourcing considerations for enterprises

  • April 09, 2025
    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.
  • State of the Market

    March 28, 2025
    Amid macroeconomic uncertainties, enterprises are sharpening their focus on cost optimization and productivity. As a result, digital workplace investments are shifting from broad-scale transformations to smaller, high-impact initiatives. The rise of Copilot and agentic AI is accelerating this trend, with organizations emphasizing productivity gains over experience enhancements. To unlock agility and align the workplace with broader business goals, enterprises are embracing product-led operating models. This approach aims to break down silos between workplace and business functions, enabling faster decision-making and greater responsiveness to evolving customer needs. For providers, this transformation marks a strategic inflection point. As enterprise expectations shift from siloed solutions to value-driven outcomes, providers must reimagine their delivery models to remain relevant. This report analyzes the digital workplace services market in depth. It explores how changing enterprise priorities are pushing providers toward a product-led workplace model and illustrates this approach through a quick commerce use case. It also highlights key adoption challenges and solutions, along with transformation best practices from market leaders. Scope All industries and geographies Contents In this report, we: Analyze trends shaping the digital workplace services market Unpack the transition toward product-led operating models Illustrate the product-led approach using a quick commerce use case Identify challenges enterprises face in transformation journeys Highlight solutions and learnings from best-in-class adopters
  • Tech Launch Perspective

    March 12, 2025
    Telecom-specific AI-powered solutions will be vital in optimizing telecom infrastructure and delivering next-generation connectivity as 5G, Open RAN, and network disaggregation gain momentum. The industry is significantly transforming, with Large Language Models (LLMs) and Small Language Models (SLMs) being increasingly adopted to automate, optimize, and enhance network operations, customer service, and infrastructure planning. Unlike generic AI models, industry-specific LLMs and SLMs are designed to understand, process, and generate telecom-relevant insights, making them more efficient and accurate for domain-specific applications. SLMs are particularly valuable for low-power, real-time AI applications, making AI-driven network optimization and diagnostics more scalable. This LLM integration offers numerous benefits, including improved efficiency, personalized customer interactions, and advanced network optimization. In this report, we explore NetoAI’s SLM product TSLAM 1.5B's transformative potential, examining its key features and impact on network management, customer support, and security assistance. We also provide insights into its market positioning, key benefits, and broader implications for telecom enterprises as they cost-effectively adapt to sustainable standards. Scope All industries and geographies Contents In this report, we: Provide insights into the global telecommunications industry Examine NetoAI’s current positioning and alignment among telecommunication enterprises Explore the features, benefits, and challenges of NetoAI’s product TSLAM 1.5B Membership(s) Application Services Artificial Intelligence (AI) Banking and Financial Services Information Technology Cloud and Infrastructure Services Clinical Development Technology Cybersecurity Data & Analytics Digital Services Digital Workplace Enterprise Platform Services (EPS) Healthcare Payer and Provider Information Technology Insurance Information Technology Marketing and Interactive Experience Life Sciences Information Technology Retail and CPG Sustainability Technology and Services Sourcing and Vendor Management
  • Thematic Report

    Feb. 06, 2025
    Despite global economic challenges, political shifts, and increased returns scrutiny in 2024, enterprises remain optimistic. They focus on value creation and enhancing employee experience through workplace transformations. These transformations include generative AI, copilots, collaborative cloud tools, and agentic AI. As enterprises seek to stay competitive, they increasingly partner with providers to guide them in adopting and evolving these new technologies. This shift has led to heightened expectations, with enterprises demanding more from their providers and seeking strategic partnerships with innovation. In response, providers are exploring new ways to meet these evolving demands across industries. While several have found the right mix to meet client management and introduce innovative commercial models, challenges remain around ensuring consistent innovation, delivering added value, and maintaining resources’ technical expertise. In this report, we examine enterprise satisfaction levels with their providers. The report explores reasons for dissatisfaction and outlines enterprises’ future priorities. It also identifies the top five digital workplace service providers delivering superior value across North America and Europe. Scope Geography: North America and Europe Inclusion criteria for rankings: primary inputs gathered through buyer references, case studies, and RFI documents for Digital Workplace PEAK Matrix® Assessment 2024 Contents In this report, we: Offer a summary of enterprises’ views on providers’ capabilities Assess enterprise satisfaction levels regarding their digital workplace service providers Analyze enterprises’ future priorities in the digital workplace, detailing solutions, or technologies that enterprises plan to invest in Evaluate the top five digital workplace service providers delivering superior value across North America and Europe Membership(s) Digital Workplace Sourcing and Vendor Management