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  • NEW
    Thematic Report

    July 15, 2025
    Private Equity (PE) firms are navigating a shifting landscape marked by rising borrowing costs, regulatory pressures, and evolving limited partner expectations. In response, general partners are emphasizing creating operational value over traditional financial engineering. IT and BPS have become central to this strategy, enabling faster transformation, scalable operations, and enhanced reporting. The report highlights how PE firms are embedding digital, AI, ESG, and cloud capabilities across the investment life cycle, from diligence to exit, to accelerate returns and differentiate in a competitive fundraising environment. With deal execution slowing, creating value within portfolio companies has become a top priority. This report examines demand trends across sectors such as healthcare, SaaS, FinTech, and industrial technology, where digital readiness and regulatory momentum drive investments. It also outlines emerging PE models and offers practical guidance for providers to build scalable, outcome-linked solutions that align with PE firms’ unique strategies. Through sector-specific insights and a PE value impact framework, the report provides actionable strategies to navigate today’s complex market dynamics.
  • FEATURED
    Webinar

    June 12, 2025
    Watch a dynamic preview of our new conference, Elevate – Dallas 2025, where services and technology providers gained actionable growth strategies as they navigated today’s complex market landscape. In this engaging session, we unpacked what to expect at Elevate – Dallas 2025 and shared insights on how to grow existing accounts, shape new deals, and establish thought leadership in an increasingly AI-driven world. Our speakers also examined the rise of Agentic AI and how it could be a powerful catalyst for growth with the right mindset, skillset, and toolset to take advantage of it. Watch us to gain early access to what industry leaders discussed at this quickly approaching conference and explored the key themes and trends shaping the industry in the year ahead, along with expert perspectives on what it takes to stay competitive in this next wave of transformation. What questions did the webinar answer? What are the key growth themes for providers in today’s challenging macro environment? What immediate actions will drive growth in the next few quarters? What are the new mindsets, skillsets, and toolsets needed to help enterprises scale AI in their operations? What to expect from Elevate – Dallas 2025, and why you should be there

  • April 09, 2025
    In today’s dynamic talent market, organizations must actively monitor key roles and skills, both in-demand and emerging, to enable strategic workforce planning. Higher demand may indicate more significant competition for talent or a higher risk of attrition, making it vital to analyze talent demand trends to anticipate external competition and identify leading industries for talent acquisition. Everest Group’s half-yearly report offers insights into monthly IT services talent demand trends across India, highlighting top industries, roles, and skills based on H2 2024 demand. Leveraging data from our Talent Genius™ tool, this report comprehensively analyzes the current talent market, empowering organizations to stay competitive, plan for future workforce needs, and make informed talent acquisition decisions. Scope Industry: IT services Geography: India Contents In this report, we analyze talent demand trends in India's IT services sector on a national scale. Additionally, we provide detailed profiles of 15 major Tier-1 and Tier-2 cities, offering insights into talent demand trends, top industries, key roles, and essential skills in each location.
  • Provider Compendium

    March 12, 2025
    The lending operations market has faced considerable disruptions in recent years due to high interest rates and other macroeconomic factors, leading to reduced consumer activity. In response, providers are innovating to meet local market demands and stay competitive. High-growth business segments, such as mortgage, commercial lending, and auto lending, are key focus areas. Providers are differentiating themselves by forming strategic partnerships and acquiring firms to enhance their capabilities and accelerate time-to-market for new offerings. Investments in digital lending solutions and advanced tools are streamlining the lending lifecycle, enhancing the overall customer experience. The Lending Services Operations Provider Compendium 2025 provides accurate, comprehensive, and fact-based snapshots of 31 lending operations service providers. Each profile offers a comprehensive picture of the provider’s services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also analyzes the global lending services operations provider landscape. Scope Industry: banking and financial services Geography: global Contents In this report, we feature 31 lending operations service provider profiles and include: Lending operations service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments Lending client portfolio: key clients and recently announced contracts, lending operations revenue split by geography and buyer size, and FTE split by process and delivery location Global lending delivery locations: details of key delivery locations worldwide Proprietary solutions and partnerships   Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management
  • Webinar

    March 11, 2025
    Enterprise spending priorities in traditional areas have largely matured, and they have a playbook on how to optimize it. However, a wave of new pressures – including evolving regulations, geopolitical shifts, supply chain disruptions, tariffs, and rising customer experience (CX) expectations – is forcing executives to rethink how they can do more with less. With the rapid advancement and availability of new technologies, the question now is: What areas of enterprise spend remain untouched, and how can executives optimize these areas while delivering on the promise of AI and CX? What questions did the webinar answer? As an enterprise tech or operations leader, what new ways can I leverage my sourcing options that I haven’t done in the past? As a service or tech provider, what emerging spending opportunities can I pursue that were previously unavailable for outsourcing?
  • Provider Compendium

    Feb. 14, 2025
    Banking and Financial Services (BFS) firms are increasingly seeking providers that offer integrated front- and back-office solutions to optimize costs, streamline operations, and enhance customer experiences. This provider consolidation trend promotes greater accountability, accelerates time-to-market, and improves overall customer satisfaction. Traditional front- and back-office service providers are evolving, with many providers expanding their capabilities to offer seamless end-to-end solutions across the entire value chain. This report explores the landscape of providers that have successfully integrated their offerings across key banking domains such as retail banking, lending, and payments. Some of these providers have secured large-scale, integrated deals through long-term client relationships, while others are capitalizing on opportunities within the small-to-mid market segment, particularly among FinTechs, where demand for comprehensive solutions is rapidly growing. This shift toward integrated service models is most prominent in North America, the UK, and the APAC region, where BFS enterprises are embracing these offerings to stay competitive and agile in a dynamic market. This compendium provides accurate, comprehensive, and fact-based snapshots of 16 providers providing front-to-back integrated services within the BFS industry. Each profile offers a detailed overview of the provider’s service focus areas, including adoption by geography, industry, buyer size, recent developments and investments, key intellectual property / solutions, and case studies. Scope Services: Integrated BFS operations Industry: BFS Geography: global Contents This report features 16 providers’ profiles and includes: Provider overview: adoption by geography, industry, and buyer size Recent developments: in-house investments (expansion, technology development, and talent development) and external investments (mergers and acquisitions and partnerships) Case studies: examples of the scope of work covering front-to-back integrated services within the BFS industry Proprietary solutions: key IP/solutions in the integrated BFS operations domain Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing Banking Business Process Sourcing and Vendor Management
  • Webinar

    Feb. 04, 2025
    The BFSI (banking, financial services, and insurance) landscape is evolving at an unprecedented pace. This industry is undergoing a seismic shift fueled by rapid technological advancements, evolving customer expectations, increasing regulatory scrutiny, and new business models. Watch our BFSI experts as they uncover how this industry is poised to transform over the next five years. Learn their perspectives on this evolution and pinpoint the opportunities and challenges that lie ahead. Secure your spot today and take a leading role in redefining the future of BFSI. What questions did the webinar answer? How is the BFSI industry expected to evolve in the next five years, and what are the emerging opportunities and challenges? What is the future of BFSI products, customer experiences, and business models? What will the role of AI and other emerging technologies be in redefining BFSI operations and driving innovation? What are the sourcing best practices to incentivize supplier behavior and drive better innovation and governance?
  • State of the Market

    Dec. 27, 2024
    The impact sourcing ecosystem is rapidly expanding due to the growing interest in sustainable and socially responsible business practices. Enterprises and providers are increasingly incorporating diverse and underserved talent into their operations due to cost efficiency, access to specialized talent, and alignment with ESG and SDG objectives. Traditional providers dominate hiring volumes, while specialists see steady growth in revenue and headcount as they refine talent initiatives and partner with NGOs and educational institutions. Buyers recognize the dual value of cost benefits and corporate citizenship, advocating for more robust reporting and impact sourcing policies’ disclosure. In response, providers are investing in enhanced training programs, certifications, and technology upskilling, enabling impact workers to transition to more complex, higher-value roles. Despite generative AI’s disruptive potential concerns, agentic AI emerges as a promising tool to empower the impact workforce. Key market trends include the CXM industry’s increasing contribution to impact sourcing revenue, growing adoption of impact workers in MEA and APAC regions, and alignment with regulatory frameworks promoting fair labor practices. Governments support impact sourcing through incentives and regulations, while providers adopt inclusive hiring strategies and offer tailored employee support to complement workforce diversity and drive social impact. In this report, we explore macroeconomic drivers, buyer feedback, and generative AI’s influence on the impact sourcing space. Africa stands poised to lead the global impact sourcing growth, showing this approach’s transformative potential in fostering a purpose-driven and sustainable business landscape. The report aims to enable enterprises and providers to incorporate impact sourcing and other inclusive talent management strategies in their organizations. Scope Broad industry with a focus on impact sourcing talent strategy Geography: global Impact sourcing programs of both impact sourcing specialists and traditional service providers This report is based on primary and secondary data collection, conversations with market participants (buyers, outsourcing service providers, and impact sourcing specialists), and fact-based research Contents In this report, we analyze: The concept of impact sourcing and the comprehensive impact sourcing market landscape, including market size, trends, and talent portfolio Impact sourcing’s talent management practices across the hire-to-retire cycle Buyers’ take on impact sourcing Impact sourcing engagement case studies Technology’s role on the impact sourcing market and the future of impact sourcing programs Memberships This Market Report is available to All Memberships
  • State of the Market

    Dec. 24, 2024
    The global payments market is rapidly transforming, driven by technology advances and digitalization. As the payment enterprise ecosystem becomes more diverse and interconnected, companies must make strategic sourcing decisions to remain competitive and prepared for the eventual stabilization of macroeconomic disruptions. This report provides actionable insights to help payment enterprises make informed partner selection decisions, offering a comprehensive guide on optimal sourcing strategies. It also includes a comprehensive supplier assessment, profiling 20 IT-BP and 10 product-heritage providers. Real-time payments, account-to-account advances, and emerging technologies, such as AI and blockchain, are reshaping the market. Digital wallets are gaining traction, and enterprises must modernize their infrastructures and enhance customer experience to stay competitive. This report serves as a vital handbook for sourcing strategies, enabling payment enterprises to navigate challenges and seize long-term success opportunities. Scope Industry: banking and financial services Geography: global Services: payment business processes and information technology services Contents In this report, we: Examine the diverse ecosystem of payment enterprises and their unique sourcing challenges Present a three-step framework to guide sourcing and partner selection decisions Provide detailed profiles of 20 IT-BP and 10 product-heritage providers Membership(s) Banking Business Process Financial Crime and Compliance Operations​ Banking Information Technology Sourcing and Vendor Management
  • State of the Market

    Dec. 16, 2024
    The lending industry is significantly transforming after two years of elevated interest rates across mortgage, commercial, and retail products. Recent rate cuts, coupled with easing inflation, have provided relief to borrowers, paving the way for renewed growth. This report explores the forces reshaping the industry and highlights opportunities in an increasingly competitive and dynamic landscape. The report examines the impact of macroeconomic factors on the lending services industry, focusing on how fluctuating interest rates and economic stabilization are influencing borrower behavior and lending strategies. Key emerging trends include the rise of new lenders, technology advances, increasing delinquencies, and growth opportunities on the horizon. The lending Business Process Services (BPS) market is rapidly evolving as providers deploy advanced tools and customized solutions to address shifting client needs. With a detailed analysis of the lending operations provider landscape, the report profiles key providers and their market positioning. By offering forward-looking insights, it equips stakeholders with the knowledge to capitalize on emerging opportunities and confidently navigate the future of lending operations. Scope Industry: banking and financial services Geography: global Contents In this report, we examine the: Lending BPS market Key macroeconomic factors affecting the lending BPS industry Focus areas for lenders Emerging trends among lending BPS providers Lending operations’ provider landscape Future outlook for lending operations Membership(s) Banking Business Process Sourcing and Vendor Management