Give Feedback
Showing 90 results
  • FEATURED
    State of the Market

    June 30, 2025
    The global services market registered modest growth in 2024, with revenue increasing by 2-4% to approximately US$290 billion. This growth marked a continued deceleration from the strong post-COVID-19 rebound, driving an approximately 12% surge in global services delivery revenue in 2022. Growth slowed further in 2023, with revenue rising by only 3-5%. Moreover, the global services market saw a marginal increase in headcount in 2024, with roughly 200,000 FTEs added to the workforce across regions. In this Global Locations State of the Market Report 2025, we analyze the global services locations landscape, evaluate developments, and assess key trends to design an optimal locations portfolio strategy. The Key Trends report in this analysis examines global locations and the center landscape, adoption trends from 2024, and leaders’ priorities for building a successful location mix in 2025. The report also analyzes headcount and revenue growth trends in the global services market at geographic/regional levels. It includes a breakdown of new center setups by geography and function, including IT application development and maintenance, IT infrastructure, engineering, R&D, contact center operations, and non-voice business services.
  • Location Spotlight

    May 28, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents. Our report on Porto offers data-backed research to understand the market’s attractiveness in terms of: Key drivers, challenges, and untapped opportunities for the global sourcing industry Talent and skills availability (at both entry and experienced levels) Depth and maturity across functions Financial attractiveness (including wage inflation and attrition) Enterprises and providers’ delivery presence Key languages supported Key operating and business environment risks (such as macroeconomic, geopolitical, infrastructure, safety and security, and legal and regulatory) Location Spotlight, combined with other reports in Everest Group’s Locations Insider™ subscription, makes for the industry’s most comprehensive resource on location trends and perspectives. The Locations Insider™ subscription provides up-to-date and actionable insights on which enterprises can base their location decisions and strategies.
  • Thematic Report

    April 28, 2025
    The demand for top talent is growing fast as the job market shifts from economic uncertainty to a dynamic environment. In this scenario, maintaining a strong employer brand is vital. Organizations prioritizing talent will gain a competitive edge in a landscape where specialized functional and behavioral skills are key differentiators. Tech employers have a unique opportunity to attract and retain exceptional professionals by adopting a multi-faceted strategy. By fostering a culture of innovation, growth, and engagement, these companies can position themselves as employers of choice in today’s talent-driven world. The 2025 Top Employers for Tech Talent™ – the Comprehensive Edition report analyzes how 425 tech employers are perceived across India, the US, and the UK. It evaluates them across compensation and benefits, work environment, office ecosystem, work-life balance, hybrid work policies, culture and values, leadership, career development, and diversity and inclusion. The report also examines each tech employer’s perceived performance in local talent markets based on prevailing attrition rates, growth, and employee satisfaction ratings. It assesses best-in-class tech employers’ initiatives to differentiate themselves in talent markets. Leading tech employers can leverage these insights and Everest Group’s talent performance framework to optimize their talent management strategies and build future-proof talent models. This analysis is based on publicly available information only to capture prospective employees’ perceptions about these employers. This assessment reflects market trends as of Q1 2025. We will continue to track this market and refresh this assessment annually. Scope Industry: all Geography: India, the US, and the UK Source: This analysis is based on various publicly available data sources, such as global, regional, and local employee forums, job posting websites, social media, professional media, and Everest Group (2025) analysis Research methodology: This analysis is not a survey- or interview-based research of employees / target candidates Application: To validate and/or identify gaps in your internal pulse surveys, compare it with your external branding strategy to see what is working and what is not, and leverage this independent outside-in assessment in your branding initiatives Contents In this report, we examine Key employee value proposition drivers, such as compensation and benefits, work environment, work flexibility, remote work, work culture, career development, and diversity and inclusion, and their impact on employer brand perception and perceived success in the talent market across geographies An outside-in employer brand perception assessment to identify which tech employers are perceived as more favorable Key factors enabling top tech employers in India, the US, and the UK to build a distinctive employer brand Trends and factors shaping employer brand perception across industry segments YoY changes in tech employers’ employer brand perception
  • Thematic Report

    Feb. 06, 2025
    Despite global economic challenges, political shifts, and increased returns scrutiny in 2024, enterprises remain optimistic. They focus on value creation and enhancing employee experience through workplace transformations. These transformations include generative AI, copilots, collaborative cloud tools, and agentic AI. As enterprises seek to stay competitive, they increasingly partner with providers to guide them in adopting and evolving these new technologies. This shift has led to heightened expectations, with enterprises demanding more from their providers and seeking strategic partnerships with innovation. In response, providers are exploring new ways to meet these evolving demands across industries. While several have found the right mix to meet client management and introduce innovative commercial models, challenges remain around ensuring consistent innovation, delivering added value, and maintaining resources’ technical expertise. In this report, we examine enterprise satisfaction levels with their providers. The report explores reasons for dissatisfaction and outlines enterprises’ future priorities. It also identifies the top five digital workplace service providers delivering superior value across North America and Europe. Scope Geography: North America and Europe Inclusion criteria for rankings: primary inputs gathered through buyer references, case studies, and RFI documents for Digital Workplace PEAK Matrix® Assessment 2024 Contents In this report, we: Offer a summary of enterprises’ views on providers’ capabilities Assess enterprise satisfaction levels regarding their digital workplace service providers Analyze enterprises’ future priorities in the digital workplace, detailing solutions, or technologies that enterprises plan to invest in Evaluate the top five digital workplace service providers delivering superior value across North America and Europe Membership(s) Digital Workplace Sourcing and Vendor Management
  • Webinar

    Jan. 21, 2025
    With pressing choices to be made about sourcing, costs, operating models, and AI adoption, enterprises and providers need to stay ahead of seismic shifts in the IT services landscape. With several anticipated avenues of disruption on the horizon – political instability, talent shortages, changing regulations, and escalating next-gen technology developments, among others – leaders are under increasing pressure to ensure business is sustainable and successful. Watch our experts Amit Lad, Senior Analyst, Nitish Mittal, Partner, and Akash Verma, Practice Director, for critical insights into the key trends and shifts that will shape the IT services landscape in Europe and UK&I in 2025. This invigorating session outlined the evolving market outlook for 2025-2026, focusing the nature of deals in IT services, industry trends, and the consequent implications for enterprises and providers. Attendees gained actionable insights into optimizing sourcing portfolios, aligning transformation budgets, and developing resilient, competitive strategies to survive and thrive in a dynamic market. What questions did the webinar answer for the participants? What are the trends that will shape the IT services market in 2025? What is the Europe and UK&I IT services market outlook for 2025? What are the likely changes to expect in sourcing spend, sourcing strategy (in-house vs. outsource), and locations? What is the product-led operating model and its importance in accelerating business outcomes? How will enterprise transformation budgets and sourcing portfolios evolve in 2025-2026? Which digital services and next-generation capabilities are expected to be in demand?
  • State of the Market

    Dec. 31, 2024
    Europe has established itself as a stable and resilient market for cloud services with robust growth. This growth is due to strong demand from public services, energy and utilities, and manufacturing sectors, alongside sustained contributions from BFSI and technology-related industries. The demand outlook remains positive despite macroeconomic pressures and geopolitical tensions affecting large contracts due to enterprise needs for complex workload migration, cloud-native development, and automation. European enterprises are increasingly adopting hybrid and multi-cloud strategies to address stringent regulatory requirements in BFSI, healthcare, and logistics while balancing performance and scalability. Moreover, with a growing focus on sustainability, businesses emphasize energy-efficient infrastructure and tools to meet EU climate objectives. Security and compliance demand is rising, with GDPR and the Digital Operational Resilience Act (DORA) regulations shaping cloud adoption. Enterprises also seek strategic partnerships with providers offering robust cost management, innovation, and compliance solutions to maximize value from cloud engagements and gain a competitive edge. Europe is also witnessing accelerated generative AI adoption amid fragmentation and governance challenges. In the future, Europe’s cloud landscape will prioritize sustainable, secure, and sovereign solutions tailored to its unique regulatory and operational requirements. In this report, we offer an overview of the European cloud services market, including trends, demand drivers, and key enterprise concerns. The report also outlines cloud services engagement characteristics in Europe and examines the market outlook for 2025. Scope All industries Geography: Europe This analysis is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading cloud service providers, client reference checks, enterprise interactions, and an ongoing analysis of the cloud services market in Europe Contents In this report, we examine: Trends, demand drivers, and key enterprise concerns in the Europe cloud services market Enterprises’ top demands on cloud services and enterprise strategies to maximize their Google Cloud adoption value realization The future outlook for 2025 Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • Provider Compendium

    Dec. 20, 2024
    European enterprises struggle with distinct cybersecurity challenges due to the region’s diverse cultural, linguistic, and regulatory landscape, demanding tailored solutions from providers. With rising generative AI usage, data security and governance laws, including the AI Act, are imposing stricter compliance requirements. Meanwhile, the proliferation of cloud computing, IoT, and remote work has expanded the cyberattack surface, increasing exposure to sophisticated cyber threats. In response, providers are advancing AI-driven threat detection, zero-trust frameworks, and SASE solutions. Autonomous security operations centers are increasingly adopting continuous monitoring and rapid threat mitigation. To stay competitive, providers are upskilling talent and automating processes to address cybersecurity skill shortages. As digital threats evolve, they must embrace adaptive security strategies and maintain agility to navigate Europe’s complex regulatory landscape. In this compendium, we provide detailed and fact-based snapshots of 28 global cybersecurity providers featured on the Cybersecurity Services PEAK Matrix® Assessment 2024 – Europe. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions on offer, investments, and market success. Scope Industry: all Geography: Europe Memberships Cybersecurity Sourcing and Vendor Management
  • Provider Compendium

    Nov. 28, 2024
    Customer Experience Management (CXM) in EMEA – Provider Compendium 2024 provides detailed and fact-based snapshots of 39 CXM providers offering services in the EMEA region. Each profile offers a comprehensive view of the provider’s scale of operations, proprietary digital solutions, partnership ecosystem, portfolio mix, and delivery locations. The compendium will enable providers to benchmark their capabilities against their competition, while CXM buyers will be able to assess the providers based on their specific capabilities. Scope Domain: CXM Industry: all Geography: EMEA Contents In this research, we feature profiles of 39 CXM providers offering services in the EMEA region and examine their: Services’ suite and scale of operations, including key leaders, FTEs, revenue, recent developments, proprietary solutions, and partnerships Key delivery locations worldwide Capabilities, major engagements, and revenue by geography, industry, and buyer size Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing Sourcing and Vendor Management
  • Thematic Report

    Nov. 27, 2024
    In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth. This webinar provided insights into the IT services market in EMEA, focusing on current outsourcing pricing trends and the forecast for 2025 in key European markets. We also shared our observations on what European organizations expect from their IT service providers and what makes a successful outsourcing deal in today’s dynamic environment. Watch our commercial and solution experts as they discuss strategies to prepare for upcoming deal renewals in 2025 and how to navigate the shifting IT services landscape with confidence. What questions did the webinar answer? How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025? What are the latest outsourcing pricing trends, and what is the forecast for 2025 in European markets as we start to see early green shoots of recovery? What do European organizations expect from their IT service providers? What does a good outsourcing deal look like in this shifting market?
  • PEAK Matrix®

    Oct. 14, 2024
    European enterprises invest to enhance customer and employee experiences, optimize processes and costs, drive growth, and advance sustainability. Historically, enterprises received subdued RoI from their digital transformation initiatives due to a lack of a clear vision and strategy. Amid huge demand and technology involvement in digital transformation journeys, enterprises seek consulting offerings incorporating data protection and privacy regulations. Now, enterprises partner with providers that can guide them to outline a digital vision and roadmap and drive innovation with actual value realization. It is vital that providers understand and incorporate cultural nuances and local market requirements in Europe, as they are significant in shaping these digital strategies. In this report, we analyze 16 European digital transformation consulting service providers featured on the Everest Group’s proprietary PEAK Matrix®. Scope Geography: Europe All industries This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital transformation consulting services market Contents In this report, we: Evaluate the digital transformation consulting service providers’ landscape in Europe Position the providers on Everest Group’s proprietary PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations Membership(s) Digital Services Sourcing and Vendor Management