This Viewpoint provides a structured framework for retained organizations to manage outsourcing partnerships effectively. As enterprises increasingly rely on third-party providers to achieve scale, efficiency, and access to specialized expertise, internal oversight teams must ensure that provider relationships remain aligned with business objectives and deliver long-term value. The report focuses on how retained organizations can design and implement robust governance structures, define clear roles and responsibilities, and apply performance monitoring mechanisms. It addresses key areas such as contract oversight, service-level adherence, escalation protocols, compliance management, and transition planning. A real-world case example illustrates how a leading enterprise successfully applied a three-tier governance model and engagement cadence to resolve challenges, strengthen accountability, and improve outcomes. This guide supports sourcing, vendor management, and operational leaders in strengthening internal capabilities to manage outsourcing environments with clarity, consistency, and a strategic focus.

In 2025, businesses navigate an increasingly complex global landscape with challenging dualities. They must balance sustainability with rapid generative AI advances, weigh immediate RoI against long-term investments, and manage the tension between localization and globalization. These dualities appear in global service decision-making, where enterprises must choose between building or buying, handling tasks in-house or outsourcing, operating onshore or offshore, and selecting long-term or short-term deals. Successfully managing these competing priorities is essential to thrive in an ever-evolving business environment. This webinar, based on Everest Group’s annual Key Priorities Study, explores how global services leaders are addressing these tough choices. This report will offer Sourcing and Vendor Management (SVM) leaders the insights to make more informed sourcing decisions, ensuring their organizations remain resilient, competitive, and positioned for long-term success. Scope All industries and geographies This research leverages insights from Everest Group’s annual survey, Mapping the Next: Key Priorities for 2025 Contents In this report, we examine: Trends that will shape the global IT-BP services market in 2025 Global IT-BP services market outlook for 2025 Digital services and next-generation capabilities that are expected to be in demand in 2025 Membership(s) Market Vista™ Sourcing and Vendor Management

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Vendor Management Organizations (VMOs) are essential to building strategic supplier relationships, optimizing value, and mitigating risks. As businesses increasingly rely on external vendors for key functions and services, a VMO ensures seamless collaboration, value delivery, and alignment with organizational objectives. Its importance extends beyond transactional oversight, encompassing governance, performance management, and innovation. This report delves into VMOs’ multifaceted capabilities, shedding light on how they drive efficiency and value through vendor relationships. It explores the organizational structures that enable VMOs to function effectively, highlighting best practices and alignment with broader business goals. Additionally, the report examines technology’s transformative role in enhancing vendor management activities. From automation to analytics, technology is reshaping how VMOs operate, enabling smarter decision-making and stronger supplier relationships. Scope All industries and geographies Contents In this report, we explore: A VMO’s role and its capabilities Organizational structure Technology’s role

Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study we conducted in October and November 2020 with senior stakeholders from global enterprises across multiple departments such as procurement, IT, and Global Business Services (GBS) to understand their thoughts as they undertook planning for 2021. This specific report focuses on Sourcing and Vendor Management (SVM) stakeholder groups. While 2020 has been challenging on multiple fronts, many organizations have seen the positive side, taking on the challenge to recalibrate for resiliency, to thrive through the continuing pandemic and emerge better prepared for future crises. This report provides perspectives on how leading global enterprises are putting 2020 behind them and planning to develop resiliency in 2021 and beyond. The report highlights SVM stakeholders’ growth sentiments, key priorities, challenges, and initiatives from a global sourcing perspective. Scope Geography: Global Industry: Cross-industry Services: IT and business process services with a focused section on SVM Contents Financial performance in 2020 and sentiments for 2021 Anticipated top business challenges and critical business model changes in 2021 Enterprise digital capabilities priorities Enterprise talent-related challenges and hiring sentiments for 2021 Top procurement challenges and high impact cost management approaches Anticipated changes to service provider portfolios and key service provider-related challenges and priorities Operating model changes   Membership(s) Sourcing and Vendor Management

This report is available only to Strategic Outsourcing & Vendor Management members. For information on membership or purchase, please contact us Multiple organizations have set up a Vendor Management Office (VMO) to manage their vendor relationships but are still defining and refining its roles and responsibilities. As vendor management becomes increasingly complex, it becomes critical to articulate a VMO’s key objectives and clearly define its reporting structure. In this executive brief, we explore how implementing a VMO creates value in IT by augmenting existing IT capabilities with value-added services such as vendor oversight, contractual and financial compliance management, performance management, risk mitigation, ongoing vendor communications, and innovation. Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy to digest format.

The way a function is organized impacts how effective it is at delivering against established priorities and fulfilling the role the company expects from it. In this report, we examine organization models for procurement and vendor management teams including level of centralization, reporting lines, responsibilities, and capabilities. We discuss intersections and interactions between and among procurement, vendor management and other groups. Our report also presents best practices that procurement can follow to re-envision its role – shifting significantly toward a trusted advisor and business enablement role, underpinned by analysis and market insight – while continuing to streamline the operational components of the function.