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  • Thematic Report

    June 12, 2025
    In an era of digital transformation and hybrid work, enterprise print environments remain fragmented, inefficient, and vulnerable. This Viewpoint presents a strategic roadmap to transform these outdated systems by adopting a Vendor-agnostic Print Platform (VAPP) – a unified, data-driven framework that integrates OEMs, MSPs, cloud management, and analytics to deliver seamless, scalable, and secure print operations. Enterprises and print service providers alike can leverage this report to transition from print as an operational cost center to a strategic differentiator delivering measurable business value. Scope All industries and geographies. Contents In this report, we examine: The current challenges in enterprise print – fragmentation, high costs, poor user experiences, and sustainability issues The VAPP framework, which redefines enterprise print by orchestrating the producer-consumer ecosystem with transparency, collaboration, and intelligence Strategic value drivers such as cost optimization, security assurance, sustainability, and employee-centric design Implementation enablers and best practices to ensure agile transformation, including strong governance, real-time analytics, and modular platform design
  • Viewpoint

    May 28, 2025
    AI, including generative AI, has moved beyond being an emerging technology confined to experimentation to being integral to enterprise strategies. Across industries, organizations are experiencing measurable gains from pilot projects in areas such as productivity improvement. The next logical step is to scale these initiatives from pilot stages to full-scale production to unlock their transformative potential. However, transitioning from pilot to production is a complex journey that demands addressing various challenges and adopting success factors. Enterprises must tackle essential aspects such as defining an enterprise-wide AI strategy, prioritizing AI use cases, establishing an effective AI operating model, ensuring data readiness, building AI talent, implementing a scalable AI technology stack, and integrating responsible AI practices. Success in scaling AI depends on clearly understanding these factors, avoiding common pitfalls, and adopting best practices. Scope All industries and geographies Contents In this report, we delve into the essential aspects of scaling AI, providing insights into: AI and generative AI’s strategic importance Key business drivers behind AI adoption The current state of AI and generative AI adoption The success factors to scale AI from pilot to production Common pitfalls to avoid while scaling AI initiatives Future trends and outlook in AI
  • Webinar

    April 15, 2025
    Led by our experts Rohitashwa Aggarwal, Partner, Ravneet Kaur, Practice Director, Akshay Mathur, Vice President, and Abhishek Sharma, Managing Partner, this informative webinar will explore how enterprises can move beyond GCC establishment to drive long-term value through transformation, efficiency, and innovation. Join this invigorating session on April 15 to explore how enterprises can maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup. From identifying key transformation opportunities where providers can play a crucial role to strategic collaborations that can drive innovation and enhance efficiency in GCC operations, attendees will learn how to stay competitive and future-proof their capabilities. With the GCC services market projected to reach $40 billion by 2027, enterprises must rethink traditional models and leverage strategic partnerships with service providers to accelerate transformation, streamline operations, and enhance automation-led efficiencies. What questions will the webinar answer for the participants? How can enterprises maximize the value of their GCCs by leveraging provider partnerships beyond the initial setup? What are the critical transformation opportunities within GCCs where providers can play a key role? How can strategic partnerships with providers drive innovation in the GCC?
  • Thematic Report

    April 10, 2025
    As digital technologies increasingly contribute to carbon emissions, enterprises are under increasing pressure to make their IT operations more sustainable. Regulatory mandates, evolving ESG commitments, and stakeholder expectations are pushing organizations to treat IT not just as a backend function, but as a strategic sustainability driver. Traditionally focused on energy efficiency and hardware lifecycle management, sustainable IT has expanded to encompass cloud sustainability, green software engineering, digital workplaces, and IT asset disposition. This broader scope is increasing enterprise demand for integrated, measurable, and outcome-oriented solutions. Providers are stepping up to this challenge by delivering sustainability-focused technology transformation services aligning with business and sustainability priorities. In this report, we explore the evolution of sustainable IT strategies, enterprise adoption trends, and providers’ key role in enabling the transition. We examine key solution areas such as cloud optimization, carbon-aware application development, sustainable IT procurement, and circularity-driven IT operations to offer a practical playbook for providers supporting client-centric sustainability journeys. Scope All industries and geographies Contents In this report, we: Analyze enterprise adoption trends in sustainable IT Examine how leading IT providers are enabling enterprises to embed sustainability across their technology landscape Explore a wide range of sustainable IT solutions – spanning cloud optimization, green software engineering, sustainable procurement, and IT asset disposition Highlight how these solutions help organizations meet their environmental and social goals and accelerate their journey toward environmentally responsible digital transformation Memeberships Sustainability Technology and Services Sourcing and Vendor Management
  • Viewpoint

    Feb. 12, 2025
    Modern Data Stack (MDS) components are the foundational building blocks of any data ecosystem. Over the years, these components have transformed significantly to meet growing enterprise demands due to the increasing recognition of data as a vital asset in enabling digital transformation for a sustained competitive advantage. To navigate this landscape, enterprises must formulate a well-defined data strategy aligning with their unique needs and goals. This strategy should comprehensively evaluate MDS components, identify the most relevant ones, determine their integration, and assess their potential to deliver measurable business impact. Chief Data Officers (CDOs) will be pivotal in this process as they must carefully balance innovation with RoI. Scope All industries and geographies Contents In this report, we examine: Demand themes driving the shift in MDS Overview of MDS 2.0 The technology provider ecosystem for MDS Key considerations for CDOs when exploring MDS Membership(s) Data & Analytics Sourcing and Vendor Management
  • State of the Market

    Feb. 03, 2025
    Digital transformation consulting services are vital in helping enterprises enhance operational efficiency, improve customer experiences, and make data-driven decisions. Organizations are moving toward agile, outcome-driven transformation initiatives, emphasizing speed, flexibility, and cost efficiency. The growing reliance on AI, automation, and cloud computing is fueling demand for consulting services to help enterprises navigate digital complexities while optimizing business processes. Enterprises are seeking expert guidance to align technology investments with long-term business goals. Providers are expected to offer flexible, industry-specific solutions that deliver measurable impact and optimize return on investment. This report comprehensively analyzes the global digital transformation consulting services market, highlighting market trends, adoption challenges, and provider capabilities. It highlights the importance of strategic partnerships with cloud, AI, and cybersecurity providers, talent development and workforce upskilling, and research and development in emerging technologies to remain at the forefront of innovation-led transformation. The digital transformation consulting market is expected to grow through 2025 as enterprises accelerate digital adoption. Additionally, the rise of outcome-based consulting models, where providers align their fees with measurable business results such as cost savings, revenue growth, and operational efficiencies, is set to redefine consulting engagements. This report equips enterprises with a strategic framework to navigate market trends, assess consulting capabilities, and optimize their digital transformation initiatives. With the right consulting partnerships and a well-defined digital strategy, enterprises can successfully drive innovation, enhance competitiveness, and achieve sustainable growth in an increasingly digital world. Scope All industries and geographies Contents In this report, we examine: The digital transformation consulting services market Digital transformation consulting adoption trends and market overview Buyer insights Solutions’ characteristics Digital transformation consulting’s future for enterprises and providers Membership(s) Digital Services Sourcing and Vendor Management
  • PEAK Matrix®

    Dec. 18, 2024
    Enterprises are investing in change management to navigate complex organizational transformations due to technology advances and evolving business models. Historically, several organizations struggled to realize their digital transformation initiatives’ full potential due to the absence of a strategic change management approach. Thus, change management consulting has become pivotal in ensuring digital transformation success by offering roadmaps to address organizational culture, leadership alignment, and employee engagement. Effective change management requires a balanced focus on human and operational aspects of change. With innovation, sustainability, and employee experience becoming increasingly important, providers must integrate technology with their change management capabilities and offer post-implementation support for change initiatives’ long-term sustainability. Additionally, monitoring change initiatives’ performance, analyzing stakeholder feedback, and refining strategies based on data-driven insights are vital for efficient change adoption. In this report, we analyze 13 providers featured on the Digital Transformation Consulting Services PEAK Matrix® – Change Management. The report evaluates and categorizes providers based on their change management consulting capabilities. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading digital transformation consulting service providers, client reference checks, and an ongoing analysis of the digital transformation consulting services market Contents In this report, we: Evaluate 13 digital transformation consulting service providers Categorize providers as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations Membership(s) Digital Services Sourcing and Vendor Management
  • Viewpoint

    Nov. 26, 2024
    As enterprises navigate today’s ever-evolving digital landscape, rapid time-to-value is increasingly essential to stay competitive. To drive efficiency, agility, and new business models, enterprises are investing in digital transformation initiatives, with generative AI emerging as a key enabler. Generative AI can automate processes, enhance decision-making, and fuel innovation, yet its adoption presents challenges in data complexity, security, and scalability and operational reliability. Intelligent Automation Platforms (IAPs) offer a robust framework to overcome these limitations, providing governance, security, and scalability to maximize generative AI’s potential. Through integration with IAPs, generative AI can support complex use cases, increase flexibility, and improve data flow management, making AI-driven applications more reliable and effective. In this viewpoint, we examine enterprises’ priorities to scale digital transformation, explore risks associated with generative AI adoption, and detail how IAPs can mitigate these challenges. It aims to guide IT leaders, business excellence teams, and digital transformation decision-makers in harnessing the combined power of generative AI and IAPs to achieve digital transformation objectives. Scope All industries and geographies Contents In this report, we assess: Enterprises’ priorities to scale digital transformation initiatives Key risks associated with generative AI adoption How enterprises can mitigate generative AI risks using IAPs The integration of generative AI and IAPs to empower digital transformation Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management
  • State of the Market

    Nov. 22, 2024
    Rapid advances in digital transformation services are reshaping mid-market enterprises, modernizing operations, enhancing customer experiences, and staying competitive in a fast-evolving market. As these organizations navigate digital transformation, tailored solutions and adaptable service models are vital for successful adoption and sustained growth. In this report, we analyze the global digital transformation services market for mid-market enterprises, highlighting benefits and strategies that drive adoption and challenges and opportunities these businesses face. The report evaluates key trends in the mid-market sector, examining how digital transformation is progressing across industries, geographies, and technology types. It further assesses the essential characteristics of digital transformation solutions suited to the mid-market, focusing on intellectual property, talent, partner ecosystems, and investment trends. The report concludes with a forward-looking outlook for 2025, offering strategic insights for sustained success and enhanced client relationships. Scope All industries and geographies Contents In this report, we examine: Digital transformation overview Mid-market overview and digital transformation adoption trends Buyer insights Solution characteristics Outlook for 2025 Memberships Digital Services Sourcing and Vendor Management
  • Provider Compendium

    Oct. 16, 2024
    Mid-market enterprises are strategically prioritizing digital transformation to stay agile, resilient, and competitive in today’s fast-paced business environment. By outsourcing IT, they are integrating advanced technologies such as cloud computing, data analytics, AI, and automation into their core operations. This enables them to boost operational efficiency, drive innovation, and enhance the overall customer experience. In response, providers are offering both technical expertise and industry-specific knowledge required to successfully navigate complex digital landscapes. They focus on refining their offerings through strategic partnerships with technology and platform providers and developing Intellectual Property (IP) to maximize RoI and gain enterprise confidence. This compendium providers accurate, comprehensive, and fact-based snapshots of 21 digital transformation providers’ capabilities and offerings in the mid-market. Each profile presents a detailed overview of the provider’s vision and strategy, scope of services offered, key IPs/solutions, partnerships, and case studies. It will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition. Scope All industries and geographies The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the digital transformation services market for mid-market enterprises Contents In this report, we: Provide an overview of the digital transformation services for mid-market enterprises business, including its vision and strategy, revenue and composition across geographies, industry segments, value chain functions, and buyer sizes Assess providers’ case studies and proprietary solutions Examine partnerships and investments in the digital transformation services domain Membership(s) Digital Services Sourcing and Vendor Management