The Banking and Financial Services (BFS) industry has emerged as a leading adopter of Data and Analytics (D&A) services. BFS firms are gradually transitioning from traditional D&A services, such as data warehousing and data migration, and are integrating complex and innovative analytics solutions to differentiate themselves in a relatively mature market. With significant data assets, BFS organizations can leverage advanced D&A tools/services to enhance operational efficiency, manage fraud, improve stakeholder experience, and drive product/channel innovation. In this report, we assess the current state of analytics adoption in the BFS industry, highlighting emerging themes such as the need for personalized experiences, data monetization, data on the cloud, responsible artificial intelligence, data for sustainability, and data-driven risk and compliance management that are driving the adoption of data-driven analytics technology and services in the BFS industry. The report also examines high potential and high impact D&A use cases that support BFS enterprises across the value chains of different lines of business such as retail and commercial banking, payments, asset and wealth management, and investment banking. Moreover, the report discusses how enterprises are utilizing the power of data and analytics to prepare for upcoming economic uncertainties. Scope Industry: BFS Services: D&A Geography: global The report is based on publicly available information (190 use cases from 120+ case studies), Everest Group’s survey of 100+ midsized and large enterprises, and Everest Group’s proprietary transaction intelligence database Contents In this report, we: Provide an overview of the BFS industry, including the current state of analytics and deal characteristics Examine emerging themes in BFS that are driving D&A adoption such as the growing importance of personalization, data monetization, data on cloud, responsible artificial intelligence, initiatives taken by BFS firms for data-driven sustainability, and emerging data privacy laws Analyze analytics adoption and use cases by value-chain segment Discuss the impact of economic uncertainties on the BFS industry Membership(s) Artificial Intelligence Banking Information Technology Data & Analytics Insurance Information Technology Sourcing and Vendor Management

Financial services firms are reeling under the pressure of rising infrastructure costs, declining margins, and ever-changing regulations in managing the trade life cycle. To tackle these burgeoning challenges, financial services enterprises are modernizing their legacy trade systems by embracing third-party Trade Life cycle Management (TLM) platforms. At their end, TLM platform vendors are taking an acquisition- and partnership-led approach with FinTechs and cloud vendors to offer an end-to-end open platform for trade life cycle management to buy- and sell-side clients. In this research, we analyze 10 leading TLM technology platform vendors, focusing on their vision, capabilities, investments, and market impact. Our assessment is based on Everest Group’s proprietary transaction intelligence database, public disclosures, and discussions with enterprises, technology vendors, and service providers Scope We have assessed capability maturity and market adoption across all geographies for following 10 TLM platform vendors: Broadridge, Calypso, Charles River, DTCC, Fidessa, FIS, Fiserv, Murex, Refinitiv, and Smartstream Contents We study the following topics in this report: Background and definition of TLM platform Demand themes and supply trends for the TLM platform market Assessment and summary dashboard of TLM platform vendors Characteristics of TLM platform vendors Profiles of TLM platform vendors Membership(s) Banking & Financial Services (BFS) - IT Services (ITS)

This report analyzes 600+ active capital markets IT services contracts to comment on the market size, growth, and demand characteristics for this market. The demand trends across lines of business, geographies, digital themes, and application services themes are presented using multi-year IT services deal analysis. Operational capability analysis of 25+ service providers, through annually updated RFIs, adds supplier perspective in addition to the demand themes outlined in the market. This report also provides analyst estimates and supplier expectations of capital markets enterprise IT spending across lines of business, geographies, and application services subfunctions. The report corroborates the capital markets industry’s accelerated adoption of digital technology themes, such as analytics, blockchain, cloud, machine learning, and IoT, to support their digital transformation agenda. It further highlights how these firms are also reimagining their ITS delivery model and the way they engage with third-party IT service providers. SCOPE OF THE ANALYSIS Market segment: IT services Geography: Global Industry: Capital Markets Line of business: Brokerage, asset management, investment banking, custody and fund administration SOURCES LEVERAGED Everest Group’s proprietary database of 1200+ active, multi-year ITS contracts within capital markets industry (updated quarterly) Operational capability of 25+ capital markets IT service providers (updated annually through service provider RFIs) CONTENTS The research focuses on capital markets industry with primary focus on demand- and supply-side market trends. The contents of the report include: Characteristics of IT services deals signed by capital markets enterprises for 2014-2017 with analysis of deal size, duration, and future growth expectations for the industry Capital markets ITS scope characteristics across Applications Services (AS) subfunctions Infrastructure Services (IS) subfunctions Capital markets LOBs Geographies Digital technology themes Analysis of deal signing characteristics across deal origination, scope bundling, pricing model, and engagement models Characteristics of IT services deals signed by capital markets firms with analysis of buyer size Analyst estimates and supplier expectations of capital markets enterprise IT spending across lines of business, geographies, and application services subfunctions Membership(s) Banking & Financial Services (BFS) - IT Services (ITS)

The hit TV show “Breaking Bad” features a mild-mannered school teacher who, faced with a mortal illness, turns his personality and his outlook around 180 degrees, and enjoys fabulous success. While we are not recommending that anyone follow his footsteps down the path of lawlessness, Walter White (the protagonist) does offer an invaluable lesson for all of us: People rarely change until they’re forced to do so. The brokerage industry has largely typified this lesson, resisting change except when regulations or competition have made it unavoidable. Today, brokers face mortal threats from technology disruption, regulations, low margins, and changing consumer attitudes. And if they do not make radical changes, they may face extinction tomorrow. On the other hand, if they see the turbulence around them as an opportunity rather than a threat, they may turn their fortunes around and enjoy fabulous success again. In this viewpoint, we discuss the challenges they face and how to overcome them, including, among other things: Historical evolution of the brokerage industry Present-day challenges and how the industry is responding to them What brokers’ priorities should be How to meet operational challenges, including a decision framework for sourcing Membership(s) Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)

In the last year, no industry conference or trends forecast in the banking sector was complete without the mention of Blockchain technology and its potential benefits to revolutionize the banking industry by reducing costs of transactions and infrastructure, while driving efficiencies and financial inclusion. In our previous reports, we were able to identify a set of use cases where Blockchain technology can be applicable in the BFSI industry. For the purpose of this report, we intend to pick up one of these areas i.e., trade finance, and explore that in more detail. Key discussion points in this report include: Trade finance – traditional process and challenges Future process reimagined using Blockchain Current Blockchain adoption Obstacles to Blockchain becoming mainstream Implications for involved entities Membership(s) Banking and Financial Services (BFS) - Business Process Outsourcing (BPO)