Give Feedback
Showing 79 results
  • Provider Compendium

    Dec. 23, 2024
    As enterprises increasingly focus on delivering personalized experiences at scale, AI has become a key enabler in transforming customer data activation, scalable content supply, and marketing operations. Adobe remains a leader in experience services, leveraging AI-driven solutions such as Real-Time Customer Data Platform, Content Supply Chain, and Workfront to address evolving enterprise needs. To gain a competitive edge, providers are strategically aligning with Adobe, adopting AI-led joint go-to-market approaches, and enhancing their capabilities in co-innovation and specialized offerings. This compendium provides comprehensive and fact-based snapshots of 27 providers, highlighting their capabilities and offerings in Adobe services. Each profile offers a detailed overview of the provider’s service focus, key IP/solutions, and domain investments. This research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition. Scope All industries and geographies This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, and an ongoing analysis of the Adobe services market Contents This report features 27 Adobe services provider profiles, which include: An overview of the Adobe services providers Providers’ cases and proprietary solutions Partnerships and other investments Membership(s) Marketing and Interactive Experience Sourcing and Vendor Management
  • PEAK Matrix®

    Dec. 20, 2024
    As AWS evolves, there is a growing demand for AWS providers that can ensure smooth cloud migrations. These providers are essential to transform and manage AWS environments, focusing on managing costs, providing skilled resources, and leveraging cutting-edge technologies to create business value. Their strong partnerships with AWS also allow for customized solutions that cater to specific industry requirements, improve operational efficiency, and foster innovation. AWS providers are intensifying their joint go-to-market strategies, enhancing their accreditations and competencies, and developing proprietary AWS-focused innovations and solutions. This strategic advance continues to solidify their strong position in the market. In this report, we assess 31 AWS providers featured in the AWS Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading AWS providers, client reference checks, and ongoing analysis of the cloud services market Contents In this report, we examine: The market impact and vision and capabilities of 31 providers with AWS expertise Providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • PEAK Matrix®

    Dec. 20, 2024
    The public cloud market is growing substantially, fueled by enterprises' increasing demands for digital transformation, innovation, and operational resilience. Microsoft Azure has leveraged this trend, boosting its uptake through investments in advanced technologies such as generative AI in collaboration with OpenAI, tailored industry cloud solutions, data management (including Microsoft Fabric), and enhanced security measures. Enterprises are turning to Azure service providers to assist with smooth cloud migrations and enhance their cloud setups. These providers deliver essential services in managing costs, optimizing resources, and fostering cloud-native development, enabling businesses to fully utilize Azure's capabilities to spur growth and innovation. To adapt to these growing demands, Azure service providers are intensifying their market approach, broadening their certifications and specializations, and crafting Azure-centered IP. Their close partnerships with Microsoft allow them to offer customized, sector-specific solutions that boost operational efficiency and open new paths to create business value. In this report, we assess 29 Microsoft Azure service providers featured in the Microsoft Azure Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading Microsoft Azure service providers, client reference checks, and ongoing analysis of the cloud services market Contents In this report, we examine: The market impact and vision and capabilities of 29 providers with expertise in Microsoft Azure services Providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • State of the Market

    Nov. 15, 2024
    The Adobe services market is evolving rapidly, with enterprises intensifying their digital transformation efforts to deliver hyper-personalized, data-driven experiences. Adobe is at this shift’s forefront, offering an extensive portfolio across creative, experience, and document cloud solutions. Through AI, ML, and generative AI capabilities, Adobe empowers organizations to innovate in content creation, streamline workflows, and build impactful customer journeys at scale. Enterprises are increasingly engaging in strategic partnerships with Adobe service providers to leverage specialized expertise and unlock high-value, tailored solutions that address unique industry needs. Providers are investing significantly in talent and developing advanced accelerators to optimize Adobe solution implementation. They are prioritizing joint go-to-market (GTM) strategies to strengthen their positions as strategic partners for Adobe-driven initiatives. These partnerships enable providers to align with enterprise goals, drive efficient digital transformation, and enhance customer engagement through scalable content generation, data activation, and efficient marketing operations. In this report, we analyze the Adobe services market, including enterprise demand trends, deal characteristics, and provider strategies. The report evaluates key enterprise priorities and best practices to maximize Adobe services adoption and offers actionable insights for businesses navigating the evolving Adobe ecosystem. Scope All industries and geographies This report is based on interactions with leading IT service providers and client reference checks as part of the Adobe Services PEAK Matrix® Assessment Contents In this report, we explore: Adobe services market overview with market size segmentation by geography, industry, service type, and buyer size The Adobe services market’s evolution and its transformation over the years Adobe services deal’s characteristics, including top enterprise priorities, key challenges, and a matrix for assessing providers for Adobe engagements Enterprise demand trends, covering key Adobe services demand areas, cross-industry use cases, and generative AI trends Key takeaways for enterprises and implications for IT service providers Membership(s) Marketing and Interactive Experience Outsourcing Excellence
  • Provider Compendium

    Aug. 21, 2024
    While industry-specific cloud solutions serve business-specific needs, Salesforce’s focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization, and data analytics capabilities. Providers are scaling their industry- and gen AI-specific talent pools. Simultaneously, they are forging dedicated partnerships with Salesforce for AI and co-innovation and developing differentiated IP and assets to augment enterprise transformation journeys. This compendium provides comprehensive and fact-based snapshots of 23 providers, highlighting their capabilities and offerings for Salesforce services. Each profile offers a detailed overview of the provider’s service focus, key IP/solutions, and domain investments. This research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition. Scope All industries and geographies This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, and an ongoing analysis of the Salesforce services market Contents This report features 23 Salesforce service provider profiles which includes: An overview of the Salesforce service providers Providers’ case studies and proprietary solutions Partnerships and investments in the Salesforce services domain Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Thematic Report

    Aug. 08, 2024
    Over the past few years, Salesforce has transformed from a pure-play CRM platform to a comprehensive suite of applications, empowering enterprises. The company has shifted its focus to providing a more integrated and comprehensive customer view to its clients with help of its offerings such as Einstein Analytics and Customer 360. It later introduced industry-specific cloud solutions to cater to industry-specific needs of enterprises. Currently, it has been in forefront of adopting and integrating AI/ML functionalities across its stack to further boost the platform’s automation, personalization, and data analytics capabilities. In response, providers are scaling their industry-specific and gen AI-specific talent pool, partnering with Salesforce for AI and solutioning, and developing differentiated IP to augment enterprise transformation journeys. In this report, we examine Salesforce services’ value, including customer satisfaction across key parameters. This report also identifies the top five providers that have delivered superior value to enterprises. Scope All industries and geographies Services: advisory/consulting services, implementation services, maintenance, and support services for Salesforce This assessment is based on over 60 unique interviews conducted in 2023-24 with global enterprises, nominated as reference clients by different providers and evaluated using the Everest Group PEAK Matrix® for Salesforce services Contents In this report, we examine: Enterprises’ overall satisfaction with Salesforce services Enterprises’ satisfaction across domain expertise, talent management, and commercial flexibility Salesforce Pulse 2024: Top Five Service Providers Delivering Superior Value Insights from enterprises on their experiences with these top five Salesforce service providers Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    July 17, 2024
    While industry-specific cloud solutions serve business-specific needs, Salesforce's focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization, and data analytics capabilities. Providers are investing in scaling their industry- and generative AI-specific talent pools. Simultaneously, they are forging dedicated partnerships with Salesforce in areas such as AI and co- innovation and developing differentiated IP and assets to augment enterprise transformation journeys. In this report, we assess 24 providers featured on the Salesforce Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading providers, client reference checks, and ongoing analysis of the Salesforce services market Contents In this report, we feature detailed assessments – including strengths and limitations – of 24 providers that focus on Salesforce services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    June 27, 2024
    In 2023, the Property and Casualty (P&C) insurance industry progressed in digital transformation, prioritizing platform modernization to meet evolving business and customer demands. In this landscape, Guidewire was pivotal for insurers seeking to update their core systems. Thus, enterprises are optimizing operational efficiency, scalability, and customer engagement through flexible and interconnected system architectures. In response, providers are improving their Guidewire expertise to align their services with modern P&C insurance requirements. The emphasis is on developing proficient talent pools, enhancing cloud integration strategies, and reinforcing data analytics capabilities to support complex migration and implementation processes. Additionally, they are expanding across growth markets, building local capabilities, adopting geo-specific strategies, and improving offshore capabilities for cost-effectiveness. In this report, we analyze 28 Guidewire service providers featured on the Guidewire Services PEAK Matrix® Assessment 2024. Scope Industry: insurance, financial services Geography: global Contents In this report, we share: An assessment of 28 leading Guidewire service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the Guidewire services market Detailed profiles of the providers, along with their key strengths and limitations Membership(s) Insurance Information Technology Sourcing and Vendor Management
  • PEAK Matrix®

    May 22, 2024
    Enterprises are increasingly adopting an experience-first strategy, prioritizing personalized experiences at scale. Modern consumers prefer enterprises that extend this approach beyond customer interactions to include employees, partners, and environmental considerations. Adobe continues to lead in this domain by enabling AI-driven customer data activation, scalable content creation, and optimization of marketing operations, while offering a robust suite of solutions across Creative, Experience, and Document Clouds. IT service providers are strategically aligning with Adobe’s vision and strengthening their partnerships with Adobe through AI-led joint go-to-market strategies to capitalize on this growing market opportunity. Additionally, they are expanding their Adobe-certified workforce and developing accelerators and frameworks to enhance implementation efficiencies.   This report examines 27 service providers featured on Everest Group’s Adobe Services PEAK Matrix® Assessment 2024, highlighting their capabilities in the Adobe services landscape. Scope All industries and geographies. The research is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading Interactive Experience (IX) service providers, client reference checks, and ongoing analysis of the Adobe services market Contents In this report, we: Assess 27 leading Adobe service providers and design agencies on Everest Group’s Services PEAK Matrix evaluation framework Position the providers as Leaders, Major Contenders, and Aspirants in the Adobe services market Examine the providers’ strengths and limitations Membership(s) Marketing and Interactive Experience Sourcing and Vendor Management
  • PEAK Matrix®

    May 20, 2024
    In the Property & Casualty (P&C) insurance sector, digital transformation is the key to enhancing operational efficiencies and underwriting profitability. Duck Creek Technologies leads this modernization with its SaaS platform, favored for its low-code configurability and robust performance. IT service providers are aligning their strategies and investments with Duck Creek’s vision to capitalize on this growing market opportunity. They are expanding their Duck Creek-certified talent pools and developing accelerators and frameworks to streamline implementations. This report examines the Duck Creek services landscape and examines 14 leading providers featured on Everest Group’s Duck Creek Services PEAK Matrix® Assessment 2024. Scope Industry: insurance, financial services Geography: global Contents In this report, we share: An assessment of 14 leading Duck Creek service providers on Everest Group’s Services PEAK Matrix® evaluation framework Characteristics of Leaders, Major Contenders, and Aspirants in the Duck Creek services market Detailed profiles of the providers, along with their key strengths and limitations Membership(s) Insurance Information Technology Sourcing and Vendor Management