Everest Group’s Deep Dive – Technology Awareness reports offer a comprehensive and forward-looking view into a technology’s impact, adoption prospects, and how it can shape an industry over the next four to six years. This report examines advanced materials and sensor technologies that enable traceability and trackability in global supply chains. It covers various innovations, including smart labels, intelligent packaging, quantum dot markers, IoT sensors, digital watermarks, and environmental monitoring tools, which are reshaping supply chain visibility. These technologies help industries address the growing demands for product authenticity, regulatory compliance, counterfeiting prevention, and sustainability reporting. In this report, we analyze adoption drivers, emerging applications, technology readiness levels, and barriers to scale. The report outlines strategic roadmaps, key use cases across industries, and evolving standards. The insights help supply chain, R&D, and sustainability leaders make informed technology investment decisions and future-proof their operations. Scope Geography: global Industry: food and beverage, pharmaceuticals and healthcare, consumer packaged goods, agriculture, chemicals, and materials Application: supply chain transparency, product authentication, regulatory compliance, sustainability tracking, real-time monitoring, and logistics optimization Contents In this report, we examine: The traceability and trackability technologies landscape Smart materials and identification systems, including DNA markers, QD tags, spectral, and edible tagging Sensor and monitoring technologies, such as IoT sensors, GPS, environmental, optical, and thermal sensors Industry use cases and case studies across chemicals, pharma, FMCG, food, and agriculture Key adoption drivers and barriers, including regulatory shifts and implementation costs Future technology roadmaps and innovation opportunities

Supply chain services are the most significant investment area for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are essential in optimizing supply chain operations and improving visibility. Additionally, robust demand forecasting, inventory management, and supplier collaboration capabilities are vital to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this compendium, we present comprehensive and fact-based snapshots of the 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Each provider’s profile comprehensively outlines its service focus, key intellectual property / solutions, domain investments, and case studies. The assessment is based on Everest Group’s annual RFI process for calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including profile overviews, key solutions, investment areas, and case studies of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Sourcing and Vendor Management

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Procurement organizations prioritize reducing costs, managing risks, and creating business value. Category management helps achieve these goals by optimizing category spend, identifying cost-saving opportunities, and improving operational efficiency. In this report, we offer a comprehensive, ready-to-use toolkit for category managers, procurement and sourcing professionals, and CPOs. The report provides structured frameworks for internal category assessments and effective category strategy development. With these editable frameworks and category-specific market intelligence reports, category managers can align category strategies with internal priorities and external market trends. Scope All industries and geographies Contents In this report, we: Suggest editable frameworks for internal state assessment of the category Recommend a structured approach to develop a robust category strategy

Supply chain services are the top investment priority for Retail and Consumer Packaged Goods (RCPG) firms, driven by the need for agility, resilience, and efficiency. As these firms navigate evolving market dynamics, digital disruptions, and sustainability demands, supply chain transformation has become a strategic priority. To drive meaningful change, providers must offer a holistic approach that integrates IT and business process services with strong advisory capabilities. Advanced analytics, AI-driven insights, and automation are vital in optimizing supply chain operations and improving visibility. Additionally, robust capabilities in demand forecasting, inventory management, and supplier collaboration are essential to mitigate risks and ensure seamless execution. Providers must also address industry-specific complexities such as omnichannel fulfillment and last-mile logistics to deliver tailored solutions. Furthermore, ESG-driven supply chain strategies, including circular economy models and carbon footprint reduction, are gaining traction. By combining technology, domain expertise, and strategic guidance, providers can help RCPG firms achieve resilient, customer-centric, and future-ready supply chains. In this report, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and CPG PEAK Matrix® Assessment 2025. Scope Industry: RCPG Geography: global Services: supply chain transformation The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG supply chain services market Contents This report features detailed assessments, including strengths and limitations, of 15 providers that focus on supply chain transformation services in the RCPG industry. Memberships Retail and CPG Procurement and Supply Chain Sourcing and Vendor Management

Enterprise spending priorities in traditional areas have largely matured, and they have a playbook on how to optimize it. However, a wave of new pressures – including evolving regulations, geopolitical shifts, supply chain disruptions, tariffs, and rising customer experience (CX) expectations – is forcing executives to rethink how they can do more with less. With the rapid advancement and availability of new technologies, the question now is: What areas of enterprise spend remain untouched, and how can executives optimize these areas while delivering on the promise of AI and CX? What questions did the webinar answer? As an enterprise tech or operations leader, what new ways can I leverage my sourcing options that I haven’t done in the past? As a service or tech provider, what emerging spending opportunities can I pursue that were previously unavailable for outsourcing?

In the evolving business landscape, traditional linear supply chains are increasingly scrutinized for their environmental impact and resource inefficiencies. This viewpoint explores the paradigm shift toward circular supply chains that prioritize sustainability through resource reuse, recycling, and regeneration. It delves into circularity's economic and environmental benefits, such as cost savings from resource recovery and reduced waste disposal expenses. The report also addresses this transition's operational, technical, and strategic complexities. A significant focus is placed on the role of advanced technologies – data analytics, internet of things, and blockchain – in overcoming these challenges and optimizing circular supply chain operations. Additionally, it underscores the importance of third-party providers in offering specialized expertise and innovative solutions to guide businesses through adopting circular practices. This viewpoint is valuable for C-suite executives and business leaders, providing actionable strategies to integrate circular practices across supply chain operations and navigate the future of supply chains. Scope All industries and geographies Contents In this report, we examine: Linear supply chain barriers Circular supply chains and key drivers Key interventions enabling circular supply chains, including process interventions and technology enablers Providers’ role in enabling circularity Memberships Procurement and Supply Chain Sustainability Technology and Services

In today’s fast-paced and ever-changing business environment, effective management of logistics processes within supply chains has become a strategic priority, vital for achieving overall supply chain success. However, organizations face unprecedented logistics challenges, ranging from changing customer expectations to evolving regulations and frequent geopolitical disruptions. CXOs understand that disruptions to logistics processes can have adverse effects on the entire supply chain. Therefore, achieving supply chain resilience through effective management of the logistics function requires organizations to emphasize the role technology can play in addressing these disruptions. Technology has revolutionized various aspects of logistics processes, helping in tracking, visibility, and customer management. In this report, we explore logistics and technology’s role in driving supply chain agility. We discuss the key themes disrupting logistics functions and present eight solutions that are shaping this space. Additionally, we provide essential considerations for enterprises to consider when implementing these solutions. This report is essential for anyone looking to stay ahead of the curve and establish a resilient logistics function for a sustainable and agile supply chain. Scope All industries and geographies Contents In this report, we: Define the logistics value chain Identify eight key themes disrupting logistics functions Explore eight solutions that are shaping this space Provide key considerations for enterprises to consider when implementing these solutions Membership(s) Procurement and Supply Chain Outsourcing Excellence

Enterprises grapple with a variety of supply chain challenges, including evolving customer demands, planning constraints, and disruptions in production and distribution. In the face of recessionary pressures and geopolitical tensions, businesses are increasingly turning to third-party providers. Rather than simply seeking cost reduction, enterprises collaborate with providers to elevate value across the entire supply chain. The success of such partnerships is attributable to adept utilization of technology, domain expertise, and specialized talent. To meet evolving demands, providers are enhancing their capabilities by cultivating domain-specific expertise, forming strategic technological and consulting partnerships, and creating cutting-edge solutions. The goal is to help enterprises navigate challenges while simultaneously reducing environmental impact and achieving sustainability goals. In this report, we examine the Supply Chain Management (SCM) market during 2022-23 and analyze it across various aspects including regional variations, buyer adoption trends, growth drivers, and key investment themes. The report will be relevant for stakeholders interested in understanding the evolving SCM Business Process Services (BPS) market, including buyers / parent organizations, providers, Global Business Services (GBS) organizations, and industry influencers such as investors and industry bodies. Scope All industries and geographies This research leverages our interactions with 14 leading SCM service providers and enterprise stakeholders worldwide Contents In this report, we examine: Key challenges that organizations face Top SCM BPS priorities for enterprises Key provider investments SCM BPS market overview and adoption trends SCM buyer trends SCM BPS outlook for 2024 Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Since the pandemic, the importance of supply chain IT transformation services for retail and Consumer Packaged Goods (CPG) enterprises has extended beyond crisis response. The global disruption highlighted the need for a flexible and resilient supply chain. These services are now a strategic imperative, enabling businesses to proactively address ongoing uncertainties, enhance resilience, and seize emerging opportunities. The evolving consumer landscape, characterized by shifting preferences and digital expectations, necessitates continuous optimization and innovation in supply chain processes. In this dynamic and unpredictable environment, a well-executed supply chain IT transformation becomes a key enabler for sustained competitiveness and long-term sustainability, positioning enterprises to thrive amid ongoing changes and uncertainties. This report provides comprehensive coverage of the retail and CPG supply chain IT services market, analyzing it across various dimensions such as market overview, adoption trends, typical deal characteristics, and the evolving market scenario. Scope: All geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the supply chain services market Contents: In this report, we examine: Forces shaping the future of supply chain IT services in the retail and CPG industry An overview of the retail and CPG supply chain IT services market and its adoption trends Trends in supply chain IT transformation deals The evolving retail and CPG buyer objectives Membership(s) Retail and CPG Sourcing and Vendor Management

In recent years, particularly after the pandemic, retail and Consumer Packaged Goods (CPG) enterprises have started investing in supply chain transformation services. The global disruption emphasized the need for a flexible and resilient supply chain. These transformation services play a vital role in optimizing operations, aligning demand and supply, improving customer experiences, and facilitating swift responses to market changes. Following the pandemic, these services have become imperative for enterprises to navigate uncertainties, ensure business continuity, and meet evolving consumer demands. They also foster competitiveness and sustainability in an increasingly dynamic and unpredictable business environment. In this compendium, we assess 15 providers featured on the Supply Chain Transformation Services for Retail and Consumer Packaged Goods (CPG) PEAK Matrix® 2023. Each profile offers a comprehensive picture of the provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and case studies. The study will assist buyers in selecting the best-fit provider for their needs, while providers will be able to benchmark themselves against their peers. Scope Industry: retail and CPG Geography: global The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading providers, client reference checks, and an ongoing analysis of the retail and CPG IT services market Contents This report features 15 provider profiles that focus on supply chain IT transformation services in the retail and CPG industry and includes: Providers’ key strengths and limitations An overview of providers’ supply chain IT transformation services business and offerings, including completed projects, allocated resources, and revenue split by services type, buyer size, and geography An assessment of providers’ supply chain IT transformation services case studies, delivery capabilities, domain investments, and key solutions Membership(s) Retail and CPG Sourcing and Vendor Management