Traditionally, most organizations have managed their suppliers through spreadsheets and outdated processes. But digital transformation is developing in this space, and organizations see the benefits of a technology-driven approach. In this webinar, our experts can guide you through the process of designing a supplier management tech stack for your organization. We discussed the challenges organizations face in adopting supplier management tools and how to overcome them, including budget constraints, lack of integration with existing ERP solutions, and operational issues. You’ll learn how to integrate technologies across the supplier management lifecycle and choose the right tools to enhance your supplier management function. Watch us to learn the types of tools available and how they offer different functionalities for supplier onboarding, risk management, performance management, and information management. What questions has the webinar answered for the participants? Which activities can be impacted by technology under supplier lifecycle management? What are the technology adoption trends for supplier management activities? What are the challenges enterprises face in adopting tools for supplier management activities? How do organizations choose between best-of-breed and suite solutions? How do organizations structure their supplier management technology stack?

On March 29, Everest Group hosted a webinar titled, "Is Your IT Sourcing Program Up to Speed? Here’s How to Get There." It’s well-known that IT sourcing has become all about spending wisely and thoroughly evaluating internal budgets; yet, digitalization, cloud migration, a talent-constrained environment, and shifting software licensing terms are only driving increased spend. These challenges have pushed the focus from cost savings to finding business value and generating revenue from IT procurement. In this webinar, our experts revealed key takeaways from our IT Sourcing Pinnacle Model® assessment, including capabilities and outcomes of leading IT sourcing programs and how IT procurement teams can unlock business value through an accelerated IT sourcing program. During this session, attendees learn: Current strategies in IT sourcing Best-in-class IT sourcing practices to drive business value Approaches to set up a robust IT sourcing model The key challenges in IT sourcing The future sourcing roadmap to follow

This report is available only to Outsourcing Excellence members. For information on membership, please contact us An effective supplier stratification and governance model is key to evolving from a traditional savings model to a value creation-based business model. Many Vendor Management Offices (VMOs) are increasingly building a robust supply base stratification model and strengthening their governance approaches through a strong governance structure, defined roles and responsibilities, an effective communication matrix, and regular performance monitoring to drive actual business value. It is vital to understand what makes a supplier strategic for any supplier management organization. It is equally important to identify the right set of strategic suppliers to enhance business value through a constructive engagement. Achieving the right balance between investing in a supplier and realizing the potential value requires a well-thought-out supplier stratification model and a robust supplier governance approach. In this Accelerator, we provide a framework to create a robust supplier stratification strategy based on a prioritization methodology that defines the supply base’s strategic importance across tiers. We also lay out a roadmap to create a strong supplier governance model to help enterprises determine their current maturity states and, accordingly, create an effective action plan. Scope All industries and geographies Contents This accelerator outlines the approach to establish a robust supplier stratification and governance process and share: A guide to effective supplier stratification based on our prioritization framework Organizational engagement strategies when selecting strategic vs. routine suppliers Ways to create and implement an effective supplier governance model Ways to incorporate elements such as a governance structure, roles and responsibilities, communications, and performance monitoring when laying out a supplier governance process

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Managing supplier performance is becoming increasingly critical as customer/user experience and service quality become priority performance areas for organizations. Typically, the Vendor Management Office (VMO) monitors large outsourcing providers by reviewing their performance in quarterly business reviews – where key metrics in the balanced scorecard are discussed, alert triggers are raised, and remediation plans in case of performance failures are constructed – with leadership buy-in. In this Executive Brief, Everest Group analysts share the key metrics tracked in the performance measurement process and provide best practices for supplier performance score-carding, technology enablement, and remediation planning. Note: Everest Group publishes executive briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. In this virtual roundtable, Everest Group Vice Presidents Amy Fong and David Rickard and our participants discussed tools in use for a range of supplier management activities; where source to pay suites are leading and where best of breed solutions make the most sense; and challenges organizations face and change management required during implementation.

On February 11, Everest Group hosted a webinar titled, "Are You Getting the Most Out of Your Strategic Supplier Relationships?" The most successful procurement organizations focus on value optimization — particularly with their most strategic suppliers — maximizing their performance, anticipating and addressing supply base risks, and jointly driving innovative strategies. In this webinar, we share the results of our Pinnacle Model® study. This study examines how organizations measure, communicate, and improve strategic supplier performance, the roles procurement and VMOs (vendor management organizations) play, and the capabilities in place to partner and maximize business value. Key takeaways from this webinar: Best practices in supplier relationship management and governance for strategic partners VMOs' interactions with sourcing teams and their typical roles and responsibilities In what areas procurement organizations are using technology to manage suppliers

This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us. Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. In this virtual roundtable, Everest Group Partner Jimit Arora and Vice President Amy Fong and our participants discussed how organizations measure and manage service providers to improve outcomes, as well as practices and technologies for performance management, roles and responsibilities in the process, and how to avoid getting to the point of contractual remedies..