In 2025, businesses navigate an increasingly complex global landscape with challenging dualities. They must balance sustainability with rapid generative AI advances, weigh immediate RoI against long-term investments, and manage the tension between localization and globalization. These dualities appear in global service decision-making, where enterprises must choose between building or buying, handling tasks in-house or outsourcing, operating onshore or offshore, and selecting long-term or short-term deals. Successfully managing these competing priorities is essential to thrive in an ever-evolving business environment. This webinar, based on Everest Group’s annual Key Priorities Study, explores how global services leaders are addressing these tough choices. This report will offer Sourcing and Vendor Management (SVM) leaders the insights to make more informed sourcing decisions, ensuring their organizations remain resilient, competitive, and positioned for long-term success. Scope All industries and geographies This research leverages insights from Everest Group’s annual survey, Mapping the Next: Key Priorities for 2025 Contents In this report, we examine: Trends that will shape the global IT-BP services market in 2025 Global IT-BP services market outlook for 2025 Digital services and next-generation capabilities that are expected to be in demand in 2025 Membership(s) Market Vista™ Sourcing and Vendor Management

This report is available only to Outsourcing Excellence members. For information on membership, please contact us In today’s rapidly evolving business landscape, sourcing organizations are streamlining their processes and maximizing their efficiency. They recognize the potential of digital technologies to revolutionize traditional sourcing practices, so many have adopted e-sourcing tools as a foundational step toward digital transformation. As technology advances, next-generation tools such as autonomous sourcing tools are gaining prominence. These tools fuse automation and AI, leveraging cutting-edge technology to drive productivity and accuracy across the sourcing workflow. In this report, we explore the intricate landscape of autonomous sourcing tools, detailing their functionalities and capabilities. From initial supplier identification to contract negotiation and beyond, these tools are poised to revolutionize every stage of the sourcing process. Scope All industries and geographies Contents In this report, we: Explore the autonomous sourcing technology landscape Share insights on the current state of automation adoption in sourcing technologies Discuss the best-in-class features and functions to seek in an autonomous sourcing tool

As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. Procurement’s growing relevance within organizations underscores its necessity to adopt growth-oriented strategies, including driving innovation with key suppliers, leveraging mature pricing models, prioritizing sustainability initiatives, and designing an optimal talent-location framework. In this webinar, our sourcing and pricing analysts discussed action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024. What questions has the webinar answered for the participants? What are sourcing leaders’ key priorities for H2 2024? How are outsourcing trends shaping up concerning outsourcing deals, sourcing locations, and talent availability? How have sustainability strategies evolved in procurement? What pricing models and negotiation levers are taking priority? What action items can sourcing leaders take to achieve maximum value realization?

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Amid a complex business landscape, organizational structures are undergoing frequent changes. The demand for effective category management organization models arises from the pursuit of cost-effective procurement, resource management, and flexibility to meet stakeholder expectations in an uncertain economic environment. With emerging global trends such as ESG, next-generation technologies, and cost optimization imperatives, category management structures are continuously evolving to incorporate evolving needs. A typical category management organization comprises a mix of category managers, sourcing managers, category analysts, and procurement specialists. In this report, we discuss the important design factors in evolution of category management organizations, covering aspects such as accountability structures, emerging roles and skill sets, and considerations for structuring effective category management teams. Scope All industries and geographies Contents In this report, we: Provide key insights into the role of category managers List factors for designing category management structures

This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day.. In this virtual roundtable, Everest Group experts and participants deliberated on how to drive meaningful impact in their spend through digitalization and modern sourcing practices. The attendees discussed best practices to effectively measure the impact of sourcing strategies through technology and methods for aligning this impact with their organization’s broader objectives. IParticipants left the roundtable with actionable insights and strategies that can be immediately implemented to enhance their sourcing practices, leveraging cutting-edge technology and process optimization methodologies to drive impactful and sustainable results. In this virtual roundtable, participants discussed: Best practices and proven methodologies to effectively improve the impact of sourcing strategies Strategies across talent and process optimization for aligning sourcing practices with broader business objectives Cutting-edge technology trends that are reshaping sourcing strategies

Do you have an exceptional procurement and category management organization model? As you know firsthand, an effective one is needed to meet your stakeholders’ expectations in today’s uncertain economic environment. With emerging trends such as Environmental, Social, and Governance (ESG) practices, next-gen technologies, and cost optimization imperatives, category management structures need to continuously evolve to meet changing demands. Watch this webinar where our expert analysts discussed the crucial design factors in evolving procurement and category management organizations, covering aspects such as accountability structures, emerging roles and skillsets, governance, policies, and outsourcing adoption. What questions did the webinar answer for the participants? What are the various category management organization models prevalent in the market? What are the factors that impact procurement and category management organizational structures? How is resource management conducted in best-in-class procurement organizations? How do organizations enable effective collaboration between category managers, suppliers, and business stakeholders? How are emerging technologies affecting existing procurement structures? What are the best practices in outsourcing procurement and category management? How can effective category management structures help deal with uncertainties arising from shifting macroeconomic trends?

Evolution in the IT function is inevitable. The very nature of technology is constantly shifting. Sourcing teams can better manage value from emerging technologies across the adoption cycle, from Research and Development (R&D) and exploration to scaled adoption. In this webinar, we explored six things sourcing teams can do to stay ahead of new technology trends, including: How to understand the emerging technologies landscape in the near term (12-24 months) and medium term (2-5 years) How to recognize where these emerging technologies are on the adoption curve, and what their impact could be on sourcing dynamics and strategy When to adapt existing category strategies and when to create new categories to support the adoption of emerging technologies How to align the evolution of supplier segmentation and portfolio strategy to the new IT landscape How to identify the roles and skills of the future to stay ahead of business and IT demand Ways to measure value from emerging tech services category management

In recent years, outsourcing deals in the Trust and Safety (T&S) space have significantly increased due to growing content volumes and variety, higher demand for localization, tighter regulatory oversight, limitations of technology, and evolving use cases. The increased contractual activity indicates that enterprises’ sourcing priorities are evolving from transactional to strategic engagements. This market report explores T&S use cases, buyer sourcing priorities, and current and evolving outsourcing contract trends. Scope: Services: T&S All industries and geographies Contents: This report examines: T&S Market size Current outsourcing trends Evolving outsourcing trends Membership(s) Trust and Safety Sourcing and Vendor Management

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Strategic sourcing is a process that spans need identification to sourcing implementation. Today, procurement teams are increasingly adopting strategies to modernize this process and achieve faster cycle times, flexibility, and collaboration. Modern sourcing teams optimize resource allocation by assigning process-oriented and non-core sourcing activities to non-core resources, providing more time to their core resources to focus on core activities. Such teams can overcome long cycle times and siloed operations by transitioning to an agile procurement operating model. This Executive Brief describes how organizations can adopt modern sourcing practices. It also outlines the best practices for transforming team and process structures to become more agile and collaborative. Scope All industries and geographies Contents This report examines the: Best practices for adopting a more efficient and modern sourcing process Benefits of a modern sourcing process Elements of an agile procurement operating model Note: Everest Group publishes Executive Briefs for senior enterprise executives. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

With inflation increasing costs and supply chain shortages persisting, CPOs face unprecedented challenges in assuring supply. While you are focusing on solving the immediate challenges of direct materials, you can easily be caught off guard by cost increases from indirect services. Additionally, as labor rates skyrocket, sourcing teams need to be prepared to address service provider requests for price increases. Watch this webinar as our experts discuss the shifts in the services market, which segments are seeing the greatest pressure, and five steps sourcing teams can take to prepare for and manage the changing service cost landscape. The webinar explored: What factors are driving inflation in services costs? What price trends can we expect in outsourced services? What tactics are leading companies using to manage inflationary cost increases? Which of these trends will continue long term?