Scope All industries and geographies Contents This report examines: Key market trends in Q1 2025 Outsourcing and offshoring deal trends by function, geography, industry, and buyer type 34 leading providers’ assessments (including seven pure-play engineering services providers) on financial performance, changes in geographic footprint, alliances, capability enhancements, mergers and acquisitions, and initiatives in next-generation technologies (for example, digital services) Major outsourcing deals Renewal/Restructuring activity and new contracts signed in the quarter Outsourcing and GBS market health index GBS market assessment, including recent setups, expansions, and divestitures (for both offshore and onshore locations) Location risks and opportunities Please note that the download includes: The complete Market Vista Q2 2025 report The Market Vista Q2 2025 dashboard

Strategic partnership management enables enterprises to collaborate with partners, improving in-house efficiency. Partners identify productivity opportunities, such as transitioning in-house agents to the providers’ care. This approach fosters long-term, mutually beneficial relationships between providers and enterprises by engaging key stakeholders. These relationships transcend traditional engagement approaches and prioritize outcomes to maximize benefits for both enterprises and providers. The strategic partnership management approach empowers account management teams to deliver personalized services to enterprises and meet their evolving demands. In this report, we assess the significance of the strategic partnership management approach in managing complex partnerships effectively within the business landscape. The report also analyzes the key benefits for enterprises and providers, along with its impact on management decisions. Scope All industries and geographies Contents In this report, we examine: Strategic partnership management’s role in unlocking long-term value for enterprises and influencing vendor decisions Key parameters of strategic partnership management Strategic partnership management as a differentiating factor Impact of dynamic BPS trends on strategic partnership management Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing CX Excellence Sourcing and Vendor Management