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  • PEAK Matrix®

    May 14, 2025
    Enterprises across North America are advancing their data and AI strategies while grappling with infrastructure, governance, and talent-related challenges. As generative AI adoption gains momentum, organizations focus on scalable, business-aligned solutions that deliver measurable impact. To navigate this evolving landscape, they are turning to specialist service providers with deep domain expertise and advanced AI capabilities. In response, providers are strengthening their offerings through investments in generative AI, cloud-based AI platforms, and industry-specific accelerators. In this report, we evaluate 32 providers featured on Everest Group’s Data and AI Services Specialists – North America PEAK Matrix® Assessment 2025.  
  • Thematic Report

    April 28, 2025
    ServiceNow and its partner ecosystem are growing due to its robust IT service management and workflow automation capabilities, industry-specific applicability, and low-code development approach. Enterprises are increasingly adopting ServiceNow modules to address their evolving business needs. The demand for operational agility, workflow automation, and enhanced customer experience is driving its widespread implementation. Organizations are modernizing IT operations, automating legacy processes, and integrating AI-driven capabilities to enhance efficiency and collaboration. Successful case studies and high market impact further reinforce ServiceNow’s market leader position. Despite these driving factors, several challenges, such as talent gaps in ServiceNow-specific expertise and a lack of product knowledge, are hindering enterprises from scaling their ServiceNow portfolios. To address these challenges, enterprises are assessing providers based on key factors such as domain expertise and consulting capabilities. This report examines the different types of providers and how enterprises assess them to align with their specific business needs. In this report, we profile 15 niche providers and highlight their capabilities across key industries, ServiceNow modules, and geographic regions. Scope All industries and geographies Advisory/Consulting services, implementation services, maintenance, and support services across cloud and on-premises deployment of ServiceNow modules Contents In this report, we highlight: Factors driving ServiceNow adoption Key factors inhibiting enterprises to scale their ServiceNow portfolios Key factors enterprises consider when selecting a ServiceNow service provider Enterprises’ satisfaction with Global System Integrators (GSIs) and niche providers Framework for enterprises to choose the right-fit partner Typical business scenarios to leverage GSIs and niche providers Profiles of featured providers
  • PEAK Matrix®

    April 01, 2025
    The Banking, Financial Services, and Insurance (BFSI) industry is navigating heightened economic uncertainty, rapid technology innovation, and sophisticated customer demands. In response, BFSI enterprises are turning to specialized IT services firms. These providers offer in-depth domain expertise, tailored solutions, and agile, collaborative delivery models and are emerging as viable challengers to traditional, large-scale providers. These specialists address vital capability gaps in cloud transformation, advanced analytics, product engineering, low-code/no-code platforms, and AI-driven solutions. They deliver precision and responsiveness that are often lacking in larger providers. Their close client engagements foster strategic partnerships that enhance innovation, optimize operational effectiveness, and accelerate market responsiveness. As competition intensifies and regulations evolve, these providers have become indispensable partners, enabling BFSI firms to sustain a competitive advantage, reduce time-to-market, and enhance customer experiences. In this report, we analyze 33 IT service providers as part of the BFSI IT Services Specialists PEAK Matrix® Assessment 2025. Of these, 30 providers are positioned on the BFS assessment and 14 on the insurance assessment. Scope Industry: insurance and financial services Geography: global Contents In this report, we: Assess 33 IT services specialists Position providers as Leaders, Major Contenders, and Aspirants Compare providers’ key strengths and limitations
  • Thematic Report

    Dec. 13, 2024
    Unattended checkout solutions are becoming increasingly essential for retailers and customers in today's fast-paced retail environment. These systems can significantly reduce operational costs for retailers by minimizing the need for staff at traditional checkout counters. This automation speeds up the checkout process and improves the overall customer experience by reducing long wait times, a crucial factor for customer satisfaction and loyalty. From a customer perspective, unattended checkouts offer greater convenience and flexibility. Shoppers can complete their purchases quickly using self-checkout kiosks or mobile apps without interacting with cashiers. This is particularly appealing in the age of contactless interactions, where speed and ease of use are prioritized. Additionally, with the rise of e-commerce, these solutions provide a competitive advantage by offering an integrated, seamless online and in-store shopping experience. In this report, we evaluate specialist technology providers providing unattended checkout technology to retailers. Scope Industry: retail Geography: global Contents In this report, we focus on: Exploring and defining the unattended checkout market Evaluating emerging providers that are challenging established retail models with advanced, frictionless checkout solutions Membership(s) Retail and CPG Sourcing and Vendor Management
  • Thematic Report

    Nov. 28, 2024
    An effective technology-based moderation solution can reduce the need for moderators to engage directly with harmful content, thereby scaling and streamlining the process. As enterprises grapple with harmful content detection and moderation, they are increasingly investing in automated tools to prevent unpleasant user experiences. The current content moderation third-party technology landscape consists of established legacy companies and emerging startups that provide diverse solutions, including classifiers, APIs, and platforms, to help enterprises detect, moderate, and report harmful content. Beyond developing these solutions, these providers often collaborate with each other and regulatory bodies to foster co-innovation, enhance solution effectiveness, and streamline moderation and reporting processes. In this research, we assess 13 leading content moderation technology providers, primarily focusing on their core capabilities and market adoption and domain coverage. We present an assessment, short profiles, and Everest Group’s point of view of these content moderation technology providers. Scope All industries and geographies Contents In this report, we cover: Growth drivers and inhibitors of the third-party content moderation technology market Key enterprise expectations from third-party content moderation technology Enterprise sourcing criteria for content moderation technology Trailblazers, that is, 13 leading content moderation technology providers Membership(s) Trust and Safety Sourcing and Vendor Management
  • Thematic Report

    Nov. 22, 2024
    As FinOps evolves to address modern cloud environments’ complexities, Kubernetes management has become a key area for organizations seeking financial control and efficiency within their containerized infrastructures. Kubernetes introduces unique challenges in cost visibility and resource utilization, making it essential for businesses to adopt FinOps practices tailored to this dynamic environment. By focusing on cost allocation, resource monitoring, and cross-cluster management, Kubernetes management within FinOps enables companies to achieve transparency, accountability, and optimal resource use across their cloud-native applications. In this report, we profile the top eight technology providers dedicated to optimizing Kubernetes FinOps. Each provider is evaluated based on their capabilities in cost allocation, showback/chargeback models, resource monitoring, rightsizing recommendations, and cloud billing integration. This report equips enterprises with vital insights to select Kubernetes management solutions that best align with their financial goals and operational requirements. By analyzing these key providers, the report offers actionable guidance to help enterprises manage Kubernetes costs effectively, ensuring they can maximize their cloud-native investments’ value. Additionally, it highlights best practices and common challenges in Kubernetes FinOps, making it a comprehensive resource for enterprises to refine their Kubernetes cost strategies, enhance efficiency, and maintain robust financial oversight within their containerized environments. Scope All industries and geographies Contents In this report, we assess eight providers dedicated to optimizing Kubernetes FinOps based on their capabilities in cost allocation, showback/chargeback models, resource monitoring, rightsizing recommendations, and cloud billing integration. Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • Provider Compendium

    Nov. 21, 2024
    The demand for comprehensive cybersecurity services is increasing worldwide due to hybrid working models, rapid digitalization initiatives expanding the attack surface, evolving regulations, and escalating cyber threats. These factors drive businesses to invest in advanced cybersecurity solutions for operational security, regulatory compliance, and customer trust. Additionally, as governments worldwide enforce stricter data protection and security regulations, enterprises face increasing pressure to adhere to localized data privacy laws. In response to these pressures, the C-suite is now more actively involved in cybersecurity decision-making, driven by heightened awareness of the potential impact on business operations and reputation. Enterprises are now seeking cybersecurity services specialist providers offering highly tailored and cost-effective solutions and expertise to their cybersecurity portfolios. This compendium provides detailed and fact-based snapshots of 12 global cybersecurity services providers featured on the Cybersecurity Services Specialists PEAK Matrix® Assessment 2024. Each profile comprehensively captures the provider’s operational overview, delivery presence, solution offerings, investments, and market success Scope All industries and geographies Services: cybersecurity services The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading cybersecurity providers, client reference checks, and an ongoing analysis of the cybersecurity services market The assessment is focused on cybersecurity services specialist providers that meet the below criteria: At least 50% of firm’s annual revenue is attributed to cybersecurity services Overall number of cybersecurity FTEs is less than 5,000 Overall firm revenue is less than US$2 billion Contents In this report, we examine 12 cybersecurity providers’ profiles and key strengths and limitations and provide enterprise sourcing considerations Membership(s) Cybersecurity Sourcing and Vendor Management
  • Thematic Report

    Nov. 15, 2024
    As cloud adoption grows, FinOps is essential for organizations seeking financial accountability and cost control in their cloud environments. The FinOps framework combines financial management with cloud operations, enabling organizations to manage and optimize spending and fostering collaboration across IT, finance, and business teams. This shift empowers companies to harness cloud benefits without overspending, making FinOps technology providers vital for achieving these goals. Among FinOps’ core focus is rate and usage optimization, which reduces cloud expenses through strategic purchasing, efficient resource management, and automation. Discount management, rightsizing, and auto-scaling enable companies to secure better rates and align resources with actual needs. For several enterprises, rate and usage optimization is the key to realizing cloud investments’ true value. In this report, we evaluate the top 10 providers in rate and usage optimization space based on discount management, spot instance usage, and auto-scaling capabilities. The report equips enterprises with the insights needed to select the right FinOps tools, helping them drive sustainable cloud cost efficiency and make data-driven decisions in their cloud management journeys. Scope All industries and geographies Contents In this report, we: Offer a FinOps market overview, highlighting its market size and CAGR Highlight optimization levers and FinOps' adoption outlook Assess the top 10 technology providers Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • Provider Compendium

    Oct. 21, 2024
    With enterprises maturing in their cloud journeys, the public cloud market has evolved as well, with steady demand for hyperscaler services and increasing innovations in AI, advanced data analytics, and integrated security. Many enterprises across industries are leveraging Amazon Web Services (AWS), especially where data can drive differentiation. This preference has created the demand for AWS specialists, who can help enterprises navigate AWS offerings, integrating them into tailored solutions that unlock business value. There is a growing need for specialists who can optimize compute costs, bring technical depth, and harness AWS’ extensive product portfolio. These specialists are becoming integral to large cloud engagements with other technology providers and major global system integrators due to their unique value propositions and focused expertise. In this report, we assess 14 AWS providers featured in the AWS Services Specialists PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions on offer, investments, and market success. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading specialist AWS service providers, client reference checks, and an ongoing analysis of the cloud services market Contents In this report, we feature 14 providers’ profiles specializing in AWS services and include: A summary dashboard highlighting their market impact and vision and capability assessment Their key strengths and limitations A general overview of their cloud services business – vision, scope of services offered, and adoption across enterprise segments and geographies Key AWS services’ case studies An overview of their cloud services investments, key solutions, and partnerships Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management
  • Thematic Report

    Oct. 16, 2024
    Current macroeconomic uncertainty and intense competition are compelling enterprises to become more agile to stay ahead of the curve. Most organizations are pursuing transformation initiatives to build efficient and scalable IT ecosystems. To support these efforts, enterprises seek solutions that enhance productivity and enable faster time-to-market. As a result, they are turning to technology providers to lead the transformation, utilizing next-generation technologies such as generative AI and hyperautomation to boost productivity and strengthen business resilience. In response to this growing demand, numerous technology providers have entered the market. However, with many overlapping solutions, each offering its own set of features and integrations, it becomes challenging for enterprises to select the right tool. The ProdTech Trailblazer report evaluates technology providers driving productivity efficiency in IT services. This report assesses 15 providers, with an in-depth analysis of five providers each in application modernization, API management, and SaaS management platforms. These providers offer solutions that address various use cases in building a robust IT landscape, positioning them as ProdTech Trailblazers for 2024. Scope All industries and geographies This report is based on Everest Group’s interactions with leading technology providers in application modernization, API management, and SaaS management Contents In this report, we: Evaluate 15 technology providers, including five key providers each in application modernization, API management, and SaaS management platforms Provide an overview of each provider's capabilities and relevant use cases Provide featured technology providers’ detailed profiles, including Everest Group’s point of view Membership(s) Application Services Cloud and Infrastructure Services Cybersecurity Digital Workplace Sourcing and Vendor Management