Jaggaer’s product announcements at REV 2025 mark a strategic shift toward autonomous procurement, highlighted by the launch of Jaggaer AI (JAI), an AI assistant embedded across its source-to-pay suite. Designed to streamline workflows through contextual automation and natural language interactions, JAI reinforces Jaggaer’s focus on efficiency and compliance. Jaggaer also emphasized responsible AI adoption and showcased capabilities such as deep supplier intelligence, ESG integration, and procurement orchestration. This report reviews Jaggaer’s positioning and approach in the context of procurement technology landscape. While Jaggaer is well-positioned to meet evolving procurement objectives, few challenges remain. This report identifies challenges including limited clarity on integration with enterprise systems and scalability for complex, global operations.

As global organizations face ongoing challenges like supply chain disruptions and price volatility, procurement functions are becoming more of an asset than ever. Chief Procurement Officers (CPOs) remain focused on cost savings, managing risk, and achieving high business user satisfaction while tackling challenges posed by inflation, regulatory requirements, and legacy systems. Watch our experts as they explored the top priorities of CPOs, the current state of procurement functions, and future aspirations. We provided insights into how procurement leaders are addressing challenges and aligning strategies to drive stronger business outcomes. This session offered procurement professionals the opportunity to compare their internal initiatives with industry trends and plan for future developments that align with the market. What questions did the webinar answer? What challenges does the procurement function currently face Which outcomes are top priorities for the procurement function What is the typical maturity of vendor/supplier management processes within organizations?

Procurement today faces constant pressure to reduce costs while adding value, such as improving efficiency, driving supplier innovation, managing risk, incorporating emerging technologies like generative AI, and helping the organization achieve its environmental, social, and governance (ESG) goals, among others. A well-designed procurement operating model is key to achieving these objectives, but many teams struggle with outdated models. In this webinar, our sourcing experts helped procurement professionals understand the key factors of designing an effective model to ensure maximum organizational value. What questions did the webinar answer? Why are organizations transforming their procurement operating models, and what are the key drivers for this change? How do you design a procurement operating model that aligns with your organization’s structure and strategic objectives? What are the considerations for building agility in your procurement operating model so that it can easily adapt to changing needs? How does an organization’s procurement maturity level impact its choice of procurement operating models?

As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. Procurement’s growing relevance within organizations underscores its necessity to adopt growth-oriented strategies, including driving innovation with key suppliers, leveraging mature pricing models, prioritizing sustainability initiatives, and designing an optimal talent-location framework. In this webinar, our sourcing and pricing analysts discussed action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024. What questions has the webinar answered for the participants? What are sourcing leaders’ key priorities for H2 2024? How are outsourcing trends shaping up concerning outsourcing deals, sourcing locations, and talent availability? How have sustainability strategies evolved in procurement? What pricing models and negotiation levers are taking priority? What action items can sourcing leaders take to achieve maximum value realization?

Since the introduction of ChatGPT, organizations have shown a keen interest in exploring the applications of generative AI across various business functions, with procurement being no exception. As procurement has evolved from a back-office function to a strategic one, organizations are increasingly focused on transforming procurement operations by leveraging advanced technologies. While procurement has traditionally utilized technologies such as Robotic Process Automation (RPA), Optical Character Recognition (OCR), and basic analytics, the adoption of advanced technologies such as AI/ML is still in its early stages compared to more mature functions such as Finance and Accounting (F&A) and HR. However, the emergence of generative AI and growing enterprise interest in its applicability are expected to accelerate the adoption of next-generation technologies, including AI/ML, to drive further efficiencies and achieve better business outcomes across procurement operations. Generative AI’s creative and cognitive capabilities offer multiple potential use cases across the Source-to-Pay (S2P) value chain, with some organizations already piloting generative AI-based solutions within procurement. It can potentially transform procurement operations by facilitating increased automation, offering decision support, and reducing manual intervention through virtual assistants. With the buzz around generative AI and its emerging use cases, it is imperative for organizations to prioritize the most impactful use cases while also being cognizant of the various challenges associated with the application of generative AI-based solutions in procurement. In this viewpoint, we explore the current landscape of digital adoption in procurement, examining existing AI/ML-based solutions across the S2P value chain. The report also highlights the emergence of generative AI and its implications for procurement, exploring specific use cases within the procurement value chain and emphasizing the prioritization of these use cases for implementation. Scope All industries and geographies Contents In this viewpoint, we examine: The current state of digital adoption in procurement Use cases of AI-/ML-based solutions across the S2P value chain The emergence of generative AI and its implications Generative AI’s use cases within procurement operations and their prioritization Key considerations to ensure generative AI solutions’ successful implementation Membership(s) Procurement and Supply Chain Outsourcing Excellence

In today’s business landscape, streamlined and efficient procurement processes are essential for sustained growth. It is imperative for procurement to embrace leading-edge technologies such as generative AI to stay competitive. Generative AI’s ability to optimize procurement processes, mitigate risks, and enhance decision-making is transforming the way organizations operate, making it a key tool for resilience, cost savings, and strategic advantage. Watch this webinar to hear our analysts discuss generative AI use cases across the source-to-pay value chain, implementation challenges, and the essential steps to harness the technology’s full potential. What questions has the webinar answered for the participants? What is the impact of generative AI across the source to pay value chain? What business challenges can generative AI solve for procurement organizations? Who are the technology providers in the generative AI space that organizations can work with? How are organizations using AI in procurement? What are the adoption trends of generative AI in procurement? What are the risks, challenges, and barriers to generative AI adoption? iframe:

Do you have an exceptional procurement and category management organization model? As you know firsthand, an effective one is needed to meet your stakeholders’ expectations in today’s uncertain economic environment. With emerging trends such as Environmental, Social, and Governance (ESG) practices, next-gen technologies, and cost optimization imperatives, category management structures need to continuously evolve to meet changing demands. Watch this webinar where our expert analysts discussed the crucial design factors in evolving procurement and category management organizations, covering aspects such as accountability structures, emerging roles and skillsets, governance, policies, and outsourcing adoption. What questions did the webinar answer for the participants? What are the various category management organization models prevalent in the market? What are the factors that impact procurement and category management organizational structures? How is resource management conducted in best-in-class procurement organizations? How do organizations enable effective collaboration between category managers, suppliers, and business stakeholders? How are emerging technologies affecting existing procurement structures? What are the best practices in outsourcing procurement and category management? How can effective category management structures help deal with uncertainties arising from shifting macroeconomic trends?

The next evolution of technology is upon us, and business leaders are racing to understand new concepts like Web 3.0 and Metaverse – both generating strong reactions from hype acceptance to extreme cynicism. Regardless, organizations that explore the business benefits, experiment early, and work with the right partners are bound to see the full potential of both. In the coming years, we expect to see business adoption of Web 3.0 and Metaverse in some form or another, as they evolve and expand business boundaries. Watch this on-demand webinar as our experts delivered their perspectives on Web 3.0 and Metaverse and provided actionable insights to enterprises, service providers, and technology vendors. What questions did the webinar answer? What is Web 3.0 and Metaverse? How are these relevant to your business? What should you do to source services and technology for these? <

On March 29, Everest Group hosted a webinar titled, "Is Your IT Sourcing Program Up to Speed? Here’s How to Get There." It’s well-known that IT sourcing has become all about spending wisely and thoroughly evaluating internal budgets; yet, digitalization, cloud migration, a talent-constrained environment, and shifting software licensing terms are only driving increased spend. These challenges have pushed the focus from cost savings to finding business value and generating revenue from IT procurement. In this webinar, our experts revealed key takeaways from our IT Sourcing Pinnacle Model® assessment, including capabilities and outcomes of leading IT sourcing programs and how IT procurement teams can unlock business value through an accelerated IT sourcing program. During this session, attendees learn: Current strategies in IT sourcing Best-in-class IT sourcing practices to drive business value Approaches to set up a robust IT sourcing model The key challenges in IT sourcing The future sourcing roadmap to follow

On February 15, Everest Group hosted a webinar titled, "5 Success-driving Actions: What it Takes to Tackle Procurement Challenges in 2022. Procurement teams are uniquely positioned at the intersection of suppliers and the internal business, giving them significant influence on their companies’ overarching initiatives and making them instrumental in driving innovation and transformation goals. However, obstacles like the intensifying talent shortage and identifying the right priorities can make or break procurement roadmaps. This webinar uncovers five actions sourcing and procurement leaders should take as they prepare for 2022. Our experts explored: Main challenges that procurement teams are facing as we enter 2022 and how to overcome them The impacts of the talent shortage on sourcing and procurement and what leaders need to know Top drivers of dissatisfaction for service providers and how procurement can address them