The PO service provider landscape is changing rapidly, as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital, along with a shift in focus from cost reduction to driving business outcomes. Increasing investments and application of advanced/cognitive analytics, Robotic Process Automation (RPA), Internet of Things (IoT), and blockchain are all fueling this growth. In this research, we analyze the global PO service provider landscape in 2018. We focus on: 2019 PO PEAK Matrix and Star Performers Service provider delivery capability assessment Everest Group’s analysis of service providers The scope of analysis includes: Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Over 1,500 multi-process PO deals signed as of 2018, with a minimum of three procurement processes, over US$1 million in Annual Contract Value (ACV), and a minimum contract term of three years. Typically, managed spend is greater than US$50 million Coverage across 16 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS Content The report analyses the performance of various service providers in PO along seven dimensions and includes: 2019 PO PEAK Matrix and Star Performers Everest Group classified 16 PO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Accenture, GEP, IBM, and Infosys Major Contenders: Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, HCL, TCS, Wipro, and WNS Aspirants: Aegis and Aquanima Based on Year-on-Year (YOY) movement of different service providers on the PEAK Matrix, Everest Group identified four service providers as the “2019 PO Market Star Performers” – Accenture, Genpact, GEP, and WNS Everest Group analysis of service providers We assessed the overall PO capability of service providers by evaluating them along seven dimensions – scope, innovation & investments, delivery footprint, vision & strategy, market adoption, portfolio mix, and value delivered Membership(s) Procurement Outsourcing (PO)

The global multi-process Procurement Outsourcing (PO) market is expected to witness a growth of 11-12% during 2018-2020, to reach US$3.6 billion in size by 2020. The growth is primarily driven by signing of a large number of transformation deals, scope expansion of existing contracts with greater leverage of digital levers, and increasing focus of service providers on their consulting services to win BPS work. The market has also witnessed the focus of Chief Procurement Officer (CPO) expanding beyond driving down the overall spend and operating costs to delivering more strategic value to the larger enterprise, leveraging both technological solutions and supplier-enabled innovations. As a result, buyers are demanding more from service providers, who are looking for ways to meet these evolving business requirements, and at the same time, create a differentiation in the market. In this study, we analyze the global multi-process PO market, focusing on: Key emerging themes Market overview Buyer adoption trends PO service provider landscape, covering service providers’ market share across industry, geography, and buyer size The scope of analysis includes: Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Over 1,500 multi-process PO deals signed as of 2018, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years Coverage across 16 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS Membership(s) Procurement Outsourcing

The Procurement Outsourcing (PO) Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process PO market. The study provides a detailed profile of each PO service provider assessed, with a comprehensive picture of its service suite, scale of operations, recent developments & investments, technology solutions, and delivery locations. The report also shares insights into the dynamic global PO service provider landscape. In addition, each profile captures the positioning of the service provider on the Everest Group PEAK Matrix, with an insightful analysis of its capabilities. This compendium of profiles tracks 16 PO service providers with multi-process capability, including Accenture, Aegis, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS. Contents: Each service provider profile provides the following PO-specific details: PO service suite and scale of operations: Includes key leaders, service suite, FTEs, and recent developments PO client portfolio: Includes major clients and recently announced contracts, revenue split by geography, industry, and buyer size Global PO delivery locations: Includes detail of key delivery locations across the world PO technology solutions: Includes the prevalence of different technology approaches and the profiles of key technology solutions Detailed assessment of PO capabilities: Includes market success and delivery capability assessment, as well as remarks on each service provider’s key strengths and areas of improvement Membership(s) Procurement Outsourcing

Traditionally, organizations across industries have been engaging with third-party Procurement Outsourcing (PO) service providers to reduce costs and improve operational efficiencies in their procurement functions. With increasing emphasis on delivering business outcomes, service providers are investing in value creation levers such as service delivery automation, advanced analytics, and category expertise to act as strategic partners for organizations in their procurement transformation journeys. The PO service provider landscape is changing rapidly, with providers focused on developing end-to-end process/domain expertise, dedicated platforms, and advanced digital capabilities to deliver value-added services to their clients. In this research, we present detailed profiles and assessments of 17 PO service providers featured on the PO Services PEAK Matrix®. Each profile provides a comprehensive view of the service provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and delivery capabilities. The assessment is based on Everest Group’s annual RFI process for the calendar year 2019, interactions with leading PO service providers, client reference checks, and analyses of more than 1,500 multi-process PO deals signed in 2019, with a minimum of three procurement processes. Scope We study the following service providers associated with procurement outsourcing services in this report: Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. All industries and geographies Contents This report features 17 PO service provider profiles and includes: Assessment of the providers’ overall PO capabilities by evaluating them along seven dimensions – scope of services offered, innovations & investments, delivery footprint, vision and strategy, market adoption, portfolio mix, and value delivered Overview of providers’ procurement services offerings – portfolio of services and relative focus across geographies and industries Overview of top PO providers across geographies and industries, along with respective market shares Membership(s) Procurement Outsourcing (PO)

Procurement Outsourcing (PO) – Service Provider Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of 17 PO service providers. It offers a detailed profile of each PO service provider, with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also provides insights on the global PO service provider landscape. Each profile also specifies the service provider’s position on the Everest Group PEAK Matrix®. Scope This compendium evaluates the following PO service providers with multi-process capabilities: Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. Contents Each service provider profile provides the following details: PO service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments PO client portfolio: major clients and recently announced contracts, as well as PO revenue split by geography, industry, and buyer size Global PO delivery locations: details of key delivery locations worldwide PO technology solutions: brief descriptions of key technology solutions Detailed assessment of PO capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management

COVID-19 has had a wide-ranging impact on enterprises, including increasing pressure to cut costs, maintain operational continuity, and drive efficiencies. As organizations align their procurement goals with their strategic business agendas, they expect the procurement function to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to its more traditional cost savings responsibilities. To achieve these objectives, procurement is engaging with service providers to enable end-to-end transformation. Increasing focus on digital enablement and the adoption of advanced/cognitive analytics, Robotic Process Automation (RPA), and mobility solutions, as well as demand from first-time outsourcers, are fueling growth in the Procurement Outsourcing (PO) market. This research provides comprehensive coverage of the PO market and analyzes it across various dimensions, including market overview, adoption trends, buyer objectives, service provider landscape, and the evolving market situation. Scope In this report we cover: PO deals with a minimum of two procurement processes, over US$1 million in Annual Contract Value (ACV), and a minimum contract term of three years for market size / revenue estimations All geographies and industries Our interactions with leading 17 PO service providers with multi-process capabilities – Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS – and enterprise stakeholders across locations and industry verticals Contents In this research, we focus on: Procurement’s role in navigating disruption and preparing for the next normal Delivery of sustainable value through the digital enablement of procurement Leveraging of service providers for procurement transformation PO market overview and adoption trends Key buyer adoption trends Service provider landscape for the PO market Membership(s)Procurement and Supply Chain Sourcing and Vendor Management

Following the COVID-19 pandemic, businesses are increasingly expecting procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to the function’s more traditional cost-saving responsibilities. Procurement Outsourcing (PO) service providers have played a crucial role in supporting enterprises to maintain the business continuity of procurement operations through their domain expertise and digital capabilities. They are fast becoming strategic partners, helping enterprises transform their procurement operations and driving the adoption of advanced digital technologies such as advanced analytics and RPA by leveraging in-house capabilities, partnership ecosystem, and targeted investments. In this research, we present detailed assessments of 19 PO service providers featured on the PO Services PEAK Matrix® Assessment 2021. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report examines: The PO Services PEAK Matrix® Assessment 2021 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual service providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management

Procurement Outsourcing (PO) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global PO operations service provider landscape. The study will enable current and potential buyers of PO operations to assess the providers on their areas of strength and limitations based on desired capabilities. Scope Industry: all Geography: global Contents Each service provider profile captures the following PO-related details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography and by industry, and number of clients by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership (s) Procurement and Supply Chain Sourcing and Vendor Management

Risk management is a vital component of supplier management and is in the spotlight today amid the evident failure of certain large corporations to build adequate resilience in their operating models. Organizations realize that they can no longer rely on an established operating model and have started looking at risk management strategically to gain a competitive edge and stay relevant in a fast-evolving landscape. Third-party Risk Management (TPRM) is the procurement function’s responsibility in most organizations. While this function is part of a wider risk strategy under a risk-focused group, procurement typically manages the TPRM program, including outsourcing-related risks. Deriving strategic value from risk management requires buyers to adopt a risk-conscious approach to manage their outsourcing portfolios. As buyers chart their approaches to achieve the target risk management maturity, they need to factor in multiple considerations to decide the best-fit risk management program for managing outsourcing-related risks, including treating risk management as a strategic differentiator, shifting the ownership to strategy leaders, increasing technology leverage, and focusing on risk management transformation. In this viewpoint, we study the outsourced risk management landscape, with a focus on supply 
base / location risks and service provider risks. We outline the factors necessary to build a best-in-class risk management organization by outlining the key challenges with current risk management practices and ways to develop comprehensive risk management capabilities. Scope Risk management processes across supply base / location risks and supplier risks All geographies and industries Contents In this viewpoint, we study the following topics: Current risk management practices Key challenges with current risk management practices Emerging best practices in the risk management domain Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

As organizations align their procurement goals with their strategic business agendas, they expect procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to its more traditional cost-saving responsibilities. Procurement Outsourcing (PO) service providers are increasingly becoming enterprises’ strategic partners as they engage in areas focused on driving improved outcomes rather than only running transactional processes. They have played a significant role in helping enterprises maintain the business continuity of procurement operations and overcome the challenges associated with COVID-19-related disruptions. In fact, these providers are helping companies transform their procurement operations and drive the adoption of digital technologies such as advanced analytics and Robotic Process Automation (RPA) by leveraging in-house capabilities, partnership ecosystems, and targeted investments. They continue to strengthen their domain expertise and digital capabilities to offer a wide range of solutions to address specific client requirements. This research provides a comprehensive analysis of the PO market across dimensions such as adoption trends, buyer objectives, service provider landscape, and the evolving market scenario. Scope All industries and geographies Contents In this research, we focus on: Components of high-value PO engagements Approach to the Source-to-Pay (S2P) digital ecosystem Emerging trends influencing PO deals PO market overview and adoption trends Key buyer adoption trends Service provider landscape Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management