Introduction The multi-process PO market in Europe currently stands at US$610 million, which is nearly one-third of the global PO market, and showed 13% Year over Year (YoY) growth in 2013. Europe is the second largest geography for PO after North America and the adoption trends are similar to the global PO trends. However, the service provider landscape is in stark contrast – various regional players have a more prominent standing and some of the global BPO players are yet to grab a sizable share in Europe. In the wake of intense competition, service providers are enhancing their capabilities to grab new opportunities in Europe. This confluence of competing forces is shaping the market in various interesting ways. In this research, we analyze the European PO market and its service provider landscape across various dimensions: Overview and adoption trends in the PO market in Europe 2014 PO PEAK Matrix for Europe Service provider delivery capability assessment Solution characteristics of PO in Europe Scope of analysis Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Over 900 multi-process PO deals signed as of 2013, with a minimum of three procurement processes over US$1 million in ACV and a minimum contract term of three years. Typically, managed spend is greater than US$50 million Coverage across 16 PO service providers with multi-process capability, including Accenture, Aquanima, Capgemini, Corbus, Genpact, GEP, HP, IBM, Infosys, Optimum Procurement, Proxima, TCS, Tech Mahindra, Wipro, WNS, and Xchanging Content This report examines the European PO market and its service provider landscape. It focuses on the growth and adoption trends in Europe, service provider positioning, and solution characteristics of Europe-focused PO contracts. The PEAK Matrix analysis presented in this report gauges the relative performance of service providers in Europe. Market overview and adoption trends The size of the PO market in Europe is ~US$600 million which is 31% of the global PO market United Kingdom is the largest geography within Europe with a 50% share Currently, the adoption of PO in Europe is largely driven by a few industries, Dominance of service providers varies by industry focus Accenture has the highest share in Europe followed by Xchanging and IBM 2014 PO PEAK Matrix for Europe Everest Group classifies 16 PO service providers on the Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix into the three categories of Leaders, Major Contenders, and Emerging Players Leaders: Accenture, IBM, and Xchanging Major Contenders: Aquanima, Capgemini, Genpact, GEP, Infosys, Optimum Procurement, Proxima, Wipro, and WNS Emerging Players: Corbus, HP, TCS, and Tech Mahindra Service provider delivery capability assessment We assessed the overall PO capability of service providers by evaluating them along six dimensions – market success, scale, scope, technology, delivery footprint, and buyer satisfaction levels Leaders outperform other players across nearly all the metrics assessed Major Contenders are providing stiff competition to the Leaders, a few are nearly at the cusp of the Leaders’ quadrant Solution characteristics of Europe-focused contracts Despite small differences, solution characteristics of PO in Europe are similar to global trends Most of the contracts signed in Europe are S2C in nature, similar to global contractual activity. However, category scope varies in Europe The sourcing model for PO in Europe is an offshore-focused delivery model for P2P processes leveraging onshore locations for S2C, especially strategic sourcing and category management  

Executive Summary The role of a procurement organization is rapidly evolving from a gate-keeper that is singularly focused on cost optimization to a business collaborator helping meet strategic organizational goals. To successfully make this transition, procurement must position itself to effectively respond to the forces that will shape the future business environment. In order to effectively respond to these forces and capture emerging opportunities, procurement organizations will need to rethink their functioning, which will include revamping internal processes, sourcing new talent / training existing resources, and implementing a robust technology framework. In this context, technology plays a pivotal role in an effective transformation strategy. Investment in procurement technology is an immense undertaking and a key consideration for buyers is to ensure viability of the solution in the future. Against this backdrop, this paper discusses the various aspects of the evolution of procurement technology and the features of a future-ready solution.

Introduction The global multi-process PO market continued its robust growth of 12% in 2014. The year witnessed significant contractual activity with 98 new contracts. The PO service provider landscape is evolving, as players continue to invest in technological tools and new-age technologies. With the increasing focus on innovation, technologies, such as advanced/cognitive analytics, RPA, mobile solutions, and automation, will provide a competitive edge in the future. In this research, we analyze the PO service provider landscape across various dimensions: 2015 PO PEAK Matrix and Star Performers Service provider delivery capability assessment Everest Group analysis on service providers PO market share analysis The scope of analysis includes: Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Over 1,100 multi-process PO deals signed as of 2014, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years. Typically, managed spend is greater than US$50 million Coverage across 18 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Genpact, GEP, HCL, HCMWorks, HP, IBM, Infosys, Optimum Procurement, Proxima, TCS, Tech Mahindra, Wipro, WNS, and Xchanging Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements Content The report analyses the performance of various service providers of PO along six dimensions and includes: 2015 PO PEAK Matrix and Star Performers Everest Group classified 18 PO service providers on Everest Group’s proprietary PEAK Matrix framework into: Leaders: Accenture, GEP, IBM, and Infosys Major Contenders: Aquanima, Capgemini, Genpact, HCMWorks, HP, Proxima, Tech Mahindra, Optimum Procurement, TCS, Wipro, WNS, and Xchanging Aspirants: Aegis and HCL Based on YoY movement of different service providers on the PEAK Matrix, Everest Group identified three service providers as the “2015 PO Market Star Performers” – Accenture, GEP, and IBM Everest Group analysis on service providers We assessed the overall PO capability of service providers by evaluating them along six dimensions – market success, scale, scope, technology & innovation, delivery footprint, and buyer satisfaction levels PO market share analysis The PO market is concentrated in the hands of a few large players. IBM and Accenture are invariably the top two players in almost all segments and control almost 50% of the market share The top players have exposure to a wider array of buyer segments, while the other players focus largely on the large- or mid-market segment IBM, Accenture, and Xchanging accounted for more than 65% of the new contracts signed in 2014 Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.

Introduction The Procurement Outsourcing (PO) Service Provider Profile Compendium 2015 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process PO market. The study provides a detailed profile of each PO service provider assessed, with a comprehensive picture of their service suite, scale of operations, recent developments & investments, technology solutions, and delivery locations. The report also provides insights into the dynamic global PO service provider landscape and the market shares. In addition, each profile provides the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities. This compendium of profiles tracks 18+ PO service providers including Accenture, Aegis, Aquanima, Capgemini, Genpact, GEP, HCL, HCMWorks, HP, IBM, Infosys, Optimum Procurement, Proxima, TCS, Tech Mahindra, Wipro, WNS, and Xchanging. Contents Each service provider profile provides the following PO-specific details: PO service suite and scale of operations: Includes key PO leaders, PO service suite, PO FTEs, and recent developments PO client portfolio: Includes major clients and recently announced contracts, PO revenue split by geography, industry, and buyer size Global PO delivery locations: Includes detail of key delivery locations across the world PO technology solutions: Includes prevalence of different technology approaches and profiles of key technology solutions Detailed assessment of PO capabilities: Includes market success and delivery capability assessment as well as remarks on service provider’s key strengths and areas of improvement

Introduction The PO service provider landscape is evolving, as players continually enhance their capabilities to seize new opportunities. Service providers are focusing on a variety of innovative strategies to create differentiation in an increasingly competitive market, and are merging consulting, outsourcing, and technology capabilities to create more transformative solutions for clients. Numerous themes have emerged against this backdrop, such as advanced/cognitive analytics, RPA, and automation that will provide a competitive edge in the future. In this research, we analyze the global PO service provider landscape in 2015. We focus on: 2016 PO PEAK Matrix and Star Performers Service provider delivery capability assessment Everest Group analysis on service providers The scope of analysis includes: Third-party PO deals, excluding shared services or Global In-house Centers (GICs) deals Over 1,500 multi-process PO deals signed as of 2015, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years. Typically, managed spend is over US$50 million Coverage across 18 PO service providers with multi-process capability: Accenture, Aegis, Aquanima, Capgemini, Corbus, Genpact, GEP, HCL, HPE, IBM, Infosys, Optimum Procurement, TCS, Tech Mahindra, Wipro, WNS, Xchanging, and Xerox Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements Content The report analyzes the performance of various PO service providers along six dimensions and includes the following: 2016 PO PEAK Matrix and Star Performers Everest Group classified 18 PO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Accenture, GEP, IBM, and Infosys Major Contenders: Aquanima, Capgemini, Corbus, Genpact, HPE, Tech Mahindra, Optimum Procurement, TCS, Wipro, WNS, Xchanging, and Xerox Aspirants: Aegis and HCL Based on service providers’ YoY movement on the PEAK Matrix, Everest Group identified five service providers as “2016 PO Market Star Performers” – Accenture, Capgemini, Genpact, GEP, and IBM Everest Group analysis on service providers We evaluated service providers along six dimensions – market success, scale, scope, technology and innovation, delivery footprint, and buyer satisfaction levels – to assess their overall PO capability Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report.

The PO service provider landscape is transforming at a fast pace, as players evaluate several alternatives to build differentiated capabilities. Service providers are exploring the role of talent vs. technology to achieve the right balance required to serve an increasingly competitive market. Nevertheless, procurement is heading towards a digital revolution given the rise of disruptive technologies. The value proposition for procurement might witness a change against the backdrop of technologies such as advanced/cognitive analytics, Robotic Process Automation (RPA), Internet of Things (IOT) and Blockchain. In this research, we analyze the PO service provider landscape across different dimensions: 2017 PO PEAK Matrix and Star Performers Service provider delivery capability assessment The scope of analysis includes: Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Over 1,500 multi-process PO deals signed as of 2016, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years. Typically, managed spend is greater than US$50 million Coverage across 15+ PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Conduent, Corbus, Genpact, GEP, HCL, IBM, Infosys, Optimum Procurement, TCS, Wipro, and WNS Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements Content The report analyses the performance of various service providers in PO along six dimensions and includes the following: 2017 PO PEAK Matrix and Star Performers Everest Group classified 15+ PO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Accenture, GEP, IBM, and Infosys Major Contenders: Aquanima, Capgemini, Corbus, HCL, Genpact, Optimum Procurement, TCS, Wipro, and WNS Aspirants: Aegis and Conduent Based on YOY movement of different service providers on the PEAK Matrix, Everest Group identified five service providers as the “2017 PO Market Star Performers” – Accenture, GEP, and WNS Everest Group analysis of service providers We assessed the overall PO capability of service providers by evaluating them along six dimensions – market success, scale, scope, technology & innovation, delivery footprint, and buyer satisfaction levels Everest Group has a complimentary five-page PEAK Matrix preview document for this service provider landscape report. Membership(s) Procurement Outsourcing (PO)

The global multi-process Procurement Outsourcing (PO) market registered a growth of 9% in 2016. Both organic and inorganic factors contributed to the overall growth. The market witnessed increasing instances of service provider switching. Buyers have become more demanding and service providers are relying on developing technology solutions around analytics, Robotics Process Automation (RPA), cloud, and mobile, along with exploring the role of blockchain and cognitive to drive the way forward. In this study, we analyze the global multi-process PO market in 2016. We focus on: Market overview Value proposition and shifting solution dynamics Buyer adoption trends PO service provider landscape, covering service providers’ market share across industry, geography, and buyer size The scope of analysis includes: Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Around 723 multi-process PO deals signed as of 2016 with a minimum of three PO processes, over US$1 million in ACV, and a minimum contract term of three years Coverage across 15 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Conduent, Corbus, Genpact, GEP, HCL, IBM, Infosys, Optimum Procurement, TCS, Wipro, and WNS Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements Membership(s) Procurement Outsourcing

The Procurement Outsourcing (PO) Service Provider Profile Compendium 2017 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process PO market. The study provides a detailed profile of each PO service provider assessed, with a comprehensive picture of their service suite, scale of operations, recent developments & investments, technology solutions, and delivery locations. The report also shares insights into the dynamic global PO service provider landscape and the market shares. In addition, each profile captures the positioning of the service provider on the Everest Group PEAK Matrix with an insightful analysis of its capabilities. This compendium of profiles tracks 14+ PO service providers including Accenture, Aegis, Aquanima, Capgemini, Corbus, Genpact, GEP, HCL, IBM, Infosys, Optimum Procurement, TCS, Wipro, and WNS. Content Each service provider profile provides the following PO-specific details: PO service suite and scale of operations: Includes key leaders, service suite, FTEs, and recent developments PO client portfolio: Includes major clients and recently announced contracts, revenue split by geography, industry, and buyer size Global PO delivery locations: Includes detail of key delivery locations across the world PO technology solutions: Includes prevalence of different technology approaches and the profiles of key technology solutions Detailed assessment of PO capabilities: Includes market success and delivery capability assessment as well as remarks on service provider’s key strengths and areas of improvement Membership(s) Procurement Outsourcing (PO)

Procurement has to move beyond cost savings and compliance, to become a strategic contributor by enabling business outcomes. A definite vision is coalescing for what the procurement of tomorrow will look like. However, how do we get from where we are today to what will be required tomorrow? How do we move our procurement organization along the capability continuum in order to achieve the forward-looking vision of the function? In other words, how are we to realize the procurement of the future? In this paper we address these questions by: Discussing the current challenges CPOs face and levers for next-generation value creation for digital procurement Highlighting the procurement services industry’s changing value proposition as it transitions from an arbitrage-first to a digital-first model Offering an outlook on the future procurement ecosystem Discussing the implications of these changes on enterprises and the role procurement providers will play in paving the way for the future This paper is intended for enterprise operations executives who are looking to understand the changing procurement ecosystem, its potential implications, and the challenges they must overcome to truly transform the function. Membership(s) Procurement Outsourcing

The PO service provider landscape is changing rapidly as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital along with a shift in focus from cost reduction to driving business outcomes. Increasing investments and application of advanced/cognitive analytics, Robotic Process Automation (RPA), Internet of Things (IoT) and Blockchain fuel this scenario. In this research, we analyze the PO service provider landscape across different dimensions: 2018 PO PEAK Matrix and Star Performers Service provider delivery capability assessment The scope of analysis includes: Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Over 1,500 multi-process PO deals signed as of 2017, with a minimum of three procurement processes, over US$1 million in ACV, and a minimum contract term of three years. Typically, managed spend is greater than US$50 million Coverage across 13+ PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Corbus, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS Global survey and one-on-one executive-level buyer interviews to understand how organizations perceive their PO engagements Content The report analyses the performance of various service providers in PO along six dimensions and includes the following: 2018 PO PEAK Matrix and Star Performers Everest Group classified 13+ PO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Accenture, GEP, IBM, and Infosys Major Contenders: Capgemini, Corbus, HCL, Genpact, TCS, Wipro, and WNS Aspirants: Aegis and Aquanima Based on YOY movement of different service providers on the PEAK Matrix, Everest Group identified five service providers as the “2018 PO Market Star Performers” – Accenture, GEP, and Genpact Everest Group analysis of service providers We assessed the overall PO capability of service providers by evaluating them along seven dimensions – scope, innovation & investments, delivery footprint, vision & strategy, market adoption, portfolio mix, and value delivered Everest Group has a complimentary four-page PEAK Matrix preview document for this service provider landscape report. Membership(s) Procurement Outsourcing (PO)