Procurement Outsourcing (PO) providers are supporting enterprises in modernizing operations, accelerating digital enablement, and navigating macroeconomic uncertainty. They are expanding upstream capabilities, particularly in sourcing and category management, to address end-to-end procurement requirements. Providers are also emphasizing modular solutions and flexible engagement models for greater agility. They are contextualizing services to support the establishment and/or transformation of procurement operations within global capability centers. AI adoption has moved from experimentation to early operationalization, with providers embedding generative and agentic AI into their digital offerings to enable autonomous sourcing, intelligent intake management, contract authoring and analytics, spend analytics, and real-time market intelligence. Providers are combining their in-house point solutions with a broad ecosystem of third-party technology partners that cover domain-specific tools, automation, and analytics to drive end-to-end digital enablement. In this research, we assess 25 PO providers featured on the PO Services PEAK Matrix® Assessment 2025. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technology solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. With PO engagements’ continued extension in upstream procurement areas, we also assess 23 PO providers on their Source-to-Contract (S2C) capabilities and feature them on the S2C Services PEAK Matrix Assessment® 2025.

Procurement Outsourcing (PO) providers support procurement organizations' transformation initiatives by helping streamline processes, drive digital adoption, and incorporate best practices. Providers are aligning their offerings to meet enterprise requirements to provide a comprehensive digital ecosystem comprising advanced technology solutions, including generative AI, end-to-end platforms, best-of-breed suites, and contextualized analytics and automation point solutions through their in-house investments and partnerships. With increased enterprise willingness to seek support in upstream procurement areas such as sourcing and category management, providers are also enhancing their sourcing and category expertise across indirect spend and specific direct spend categories. The evolving PO provider landscape comprises a spectrum of providers, including specialist providers, pure-play procurement and SCM-focused providers, broad-based BPS providers, and IT and BPS providers. In this research, we assess 24 PO providers featured on the PO Services PEAK Matrix® Assessment 2024. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. With PO engagements’ continued extension in upstream procurement areas, we also asses 22 PO providers on their Source-to-Contract (S2C) capabilities and feature them on the S2C Services PEAK Matrix Assessment® 2024. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report includes: PO Services PEAK Matrix® Assessment 2024 S2C Services PEAK Matrix® Assessment 2024 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Procurement Outsourcing (PO) providers are seen as strategic partners by organizations and are playing a critical role in helping them navigate the challenges posed by macroeconomic uncertainties and inflationary pressures by driving cost reduction and enhancing efficiencies. With increasing willingness to outsource judgment intensive strategic procurement processes, service providers are building strong domain expertise and digital transformation capabilities to drive value acceleration for organizations. Service providers are offering a comprehensive procurement digital ecosystem with advanced technology capabilities comprising end-to-end platform solutions, best-of-breed suites, and point solutions by leveraging in-house capabilities, partnership ecosystems, and targeted investments. Leading providers are also investing in developing capabilities and solutions in emerging areas such as sustainability, risk management, and direct spend management. In this research, we present detailed assessments of 23 PO providers featured on the PO Services PEAK Matrix® Assessment 2023. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. Given the increased extension of PO engagements in upstream procurement areas, we have also assessed 21 of these PO providers on their Source-to-Contract (S2C) capability and featured them on the S2C Services PEAK Matrix Assessment® 2023. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report examines: PO Services PEAK Matrix® Assessment 2023 S2C Services PEAK Matrix® Assessment 2023 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies, such as advanced analytics and intelligent automation, by leveraging in-house capabilities, partnership ecosystems, and targeted investments. Providers are also developing capabilities in emerging areas such as Environment, Social, and Governance (ESG) initiatives, risk management, and direct spend management. In this research, we present detailed assessments of 21 PO service providers featured on the PO Services PEAK Matrix®Assessment 2022. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making the right sourcing decisions.  Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report features: PO Services PEAK Matrix® Assessment 2022 Key insights into PEAK Matrix® dimensions Strengths and limitations of the service providers evaluated Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Following the COVID-19 pandemic, businesses are increasingly expecting procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to the function’s more traditional cost-saving responsibilities. Procurement Outsourcing (PO) service providers have played a crucial role in supporting enterprises to maintain the business continuity of procurement operations through their domain expertise and digital capabilities. They are fast becoming strategic partners, helping enterprises transform their procurement operations and driving the adoption of advanced digital technologies such as advanced analytics and RPA by leveraging in-house capabilities, partnership ecosystem, and targeted investments. In this research, we present detailed assessments of 19 PO service providers featured on the PO Services PEAK Matrix® Assessment 2021. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report examines: The PO Services PEAK Matrix® Assessment 2021 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual service providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management

Traditionally, organizations across industries have been engaging with third-party Procurement Outsourcing (PO) service providers to reduce costs and improve operational efficiencies in their procurement functions. With increasing emphasis on delivering business outcomes, service providers are investing in value creation levers such as service delivery automation, advanced analytics, and category expertise to act as strategic partners for organizations in their procurement transformation journeys. The PO service provider landscape is changing rapidly, with providers focused on developing end-to-end process/domain expertise, dedicated platforms, and advanced digital capabilities to deliver value-added services to their clients. In this research, we present detailed profiles and assessments of 17 PO service providers featured on the PO Services PEAK Matrix®. Each profile provides a comprehensive view of the service provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and delivery capabilities. The assessment is based on Everest Group’s annual RFI process for the calendar year 2019, interactions with leading PO service providers, client reference checks, and analyses of more than 1,500 multi-process PO deals signed in 2019, with a minimum of three procurement processes. Scope We study the following service providers associated with procurement outsourcing services in this report: Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. All industries and geographies Contents This report features 17 PO service provider profiles and includes: Assessment of the providers’ overall PO capabilities by evaluating them along seven dimensions – scope of services offered, innovations & investments, delivery footprint, vision and strategy, market adoption, portfolio mix, and value delivered Overview of providers’ procurement services offerings – portfolio of services and relative focus across geographies and industries Overview of top PO providers across geographies and industries, along with respective market shares Membership(s) Procurement Outsourcing (PO)

The PO service provider landscape is changing rapidly, as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital, along with a shift in focus from cost reduction to driving business outcomes. Increasing investments and application of advanced/cognitive analytics, Robotic Process Automation (RPA), Internet of Things (IoT), and blockchain are all fueling this growth. In this research, we analyze the global PO service provider landscape in 2018. We focus on: 2019 PO PEAK Matrix and Star Performers Service provider delivery capability assessment Everest Group’s analysis of service providers The scope of analysis includes: Third-party PO deals; it does not include shared services or Global In-house Centers (GICs) Over 1,500 multi-process PO deals signed as of 2018, with a minimum of three procurement processes, over US$1 million in Annual Contract Value (ACV), and a minimum contract term of three years. Typically, managed spend is greater than US$50 million Coverage across 16 PO service providers with multi-process capability, namely Accenture, Aegis, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Wipro, and WNS Content The report analyses the performance of various service providers in PO along seven dimensions and includes: 2019 PO PEAK Matrix and Star Performers Everest Group classified 16 PO service providers on Everest Group’s proprietary PEAK Matrix framework into Leaders: Accenture, GEP, IBM, and Infosys Major Contenders: Capgemini, Chain IQ, Cognizant, Corbus, Exela Technologies, Genpact, HCL, TCS, Wipro, and WNS Aspirants: Aegis and Aquanima Based on Year-on-Year (YOY) movement of different service providers on the PEAK Matrix, Everest Group identified four service providers as the “2019 PO Market Star Performers” – Accenture, Genpact, GEP, and WNS Everest Group analysis of service providers We assessed the overall PO capability of service providers by evaluating them along seven dimensions – scope, innovation & investments, delivery footprint, vision & strategy, market adoption, portfolio mix, and value delivered Membership(s) Procurement Outsourcing (PO)