Traditionally, organizations across industries have been engaging with third-party Procurement Outsourcing (PO) service providers to reduce costs and improve operational efficiencies in their procurement functions. With increasing emphasis on delivering business outcomes, service providers are investing in value creation levers such as service delivery automation, advanced analytics, and category expertise to act as strategic partners for organizations in their procurement transformation journeys. The PO service provider landscape is changing rapidly, with providers focused on developing end-to-end process/domain expertise, dedicated platforms, and advanced digital capabilities to deliver value-added services to their clients. In this research, we present detailed profiles and assessments of 17 PO service providers featured on the PO Services PEAK Matrix®. Each profile provides a comprehensive view of the service provider’s service focus, key Intellectual Property (IP) / solutions, domain investments, and delivery capabilities. The assessment is based on Everest Group’s annual RFI process for the calendar year 2019, interactions with leading PO service providers, client reference checks, and analyses of more than 1,500 multi-process PO deals signed in 2019, with a minimum of three procurement processes. Scope We study the following service providers associated with procurement outsourcing services in this report: Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. All industries and geographies Contents This report features 17 PO service provider profiles and includes: Assessment of the providers’ overall PO capabilities by evaluating them along seven dimensions – scope of services offered, innovations & investments, delivery footprint, vision and strategy, market adoption, portfolio mix, and value delivered Overview of providers’ procurement services offerings – portfolio of services and relative focus across geographies and industries Overview of top PO providers across geographies and industries, along with respective market shares Membership(s) Procurement Outsourcing (PO)

Procurement Outsourcing (PO) – Service Provider Compendium 2020 provides accurate, comprehensive, and fact-based snapshots of 17 PO service providers. It offers a detailed profile of each PO service provider, with a comprehensive picture of its services suite, scale of operations, recent developments and investments, technology solutions, and delivery locations. The report also provides insights on the global PO service provider landscape. Each profile also specifies the service provider’s position on the Everest Group PEAK Matrix®. Scope This compendium evaluates the following PO service providers with multi-process capabilities: Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS. Contents Each service provider profile provides the following details: PO service suite and scale of operations: key leaders, services suite, FTEs, and recent developments and investments PO client portfolio: major clients and recently announced contracts, as well as PO revenue split by geography, industry, and buyer size Global PO delivery locations: details of key delivery locations worldwide PO technology solutions: brief descriptions of key technology solutions Detailed assessment of PO capabilities: market success, delivery capability assessment, and remarks on each service provider’s strengths and areas of improvement Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management

COVID-19 has had a wide-ranging impact on enterprises, including increasing pressure to cut costs, maintain operational continuity, and drive efficiencies. As organizations align their procurement goals with their strategic business agendas, they expect the procurement function to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to its more traditional cost savings responsibilities. To achieve these objectives, procurement is engaging with service providers to enable end-to-end transformation. Increasing focus on digital enablement and the adoption of advanced/cognitive analytics, Robotic Process Automation (RPA), and mobility solutions, as well as demand from first-time outsourcers, are fueling growth in the Procurement Outsourcing (PO) market. This research provides comprehensive coverage of the PO market and analyzes it across various dimensions, including market overview, adoption trends, buyer objectives, service provider landscape, and the evolving market situation. Scope In this report we cover: PO deals with a minimum of two procurement processes, over US$1 million in Annual Contract Value (ACV), and a minimum contract term of three years for market size / revenue estimations All geographies and industries Our interactions with leading 17 PO service providers with multi-process capabilities – Accenture, Aquanima, Capgemini, Chain IQ, Cognizant, Corbus, Dragon Sourcing, Exela Technologies, Genpact, GEP, HCL, IBM, Infosys, TCS, Tech Mahindra, Wipro, and WNS – and enterprise stakeholders across locations and industry verticals Contents In this research, we focus on: Procurement’s role in navigating disruption and preparing for the next normal Delivery of sustainable value through the digital enablement of procurement Leveraging of service providers for procurement transformation PO market overview and adoption trends Key buyer adoption trends Service provider landscape for the PO market Membership(s)Procurement and Supply Chain Sourcing and Vendor Management

Following the COVID-19 pandemic, businesses are increasingly expecting procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to the function’s more traditional cost-saving responsibilities. Procurement Outsourcing (PO) service providers have played a crucial role in supporting enterprises to maintain the business continuity of procurement operations through their domain expertise and digital capabilities. They are fast becoming strategic partners, helping enterprises transform their procurement operations and driving the adoption of advanced digital technologies such as advanced analytics and RPA by leveraging in-house capabilities, partnership ecosystem, and targeted investments. In this research, we present detailed assessments of 19 PO service providers featured on the PO Services PEAK Matrix® Assessment 2021. Each assessment provides a comprehensive picture of the service provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report examines: The PO Services PEAK Matrix® Assessment 2021 Key insights into PEAK Matrix® dimensions Strengths and limitations of individual service providers Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management

Procurement Outsourcing (PO) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global PO operations service provider landscape. The study will enable current and potential buyers of PO operations to assess the providers on their areas of strength and limitations based on desired capabilities. Scope Industry: all Geography: global Contents Each service provider profile captures the following PO-related details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography and by industry, and number of clients by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of service provider capabilities Membership (s) Procurement and Supply Chain Sourcing and Vendor Management

As organizations align their procurement goals with their strategic business agendas, they expect procurement to drive business outcomes such as risk management, innovation, working capital optimization, and spend visibility, in addition to its more traditional cost-saving responsibilities. Procurement Outsourcing (PO) service providers are increasingly becoming enterprises’ strategic partners as they engage in areas focused on driving improved outcomes rather than only running transactional processes. They have played a significant role in helping enterprises maintain the business continuity of procurement operations and overcome the challenges associated with COVID-19-related disruptions. In fact, these providers are helping companies transform their procurement operations and drive the adoption of digital technologies such as advanced analytics and Robotic Process Automation (RPA) by leveraging in-house capabilities, partnership ecosystems, and targeted investments. They continue to strengthen their domain expertise and digital capabilities to offer a wide range of solutions to address specific client requirements. This research provides a comprehensive analysis of the PO market across dimensions such as adoption trends, buyer objectives, service provider landscape, and the evolving market scenario. Scope All industries and geographies Contents In this research, we focus on: Components of high-value PO engagements Approach to the Source-to-Pay (S2P) digital ecosystem Emerging trends influencing PO deals PO market overview and adoption trends Key buyer adoption trends Service provider landscape Membership(s) Procurement Outsourcing (PO) Sourcing and Vendor Management

This ready-to-use category strategy template offers editable frameworks for internal assessment and detailed industry and market category overviews to assist category managers, procurement professionals, and CPOs in creating an informed category strategy for procurement services. Procurement is a back-office function focused on coordinating with suppliers and cost effectively securing materials/services for the business. It encompasses the entire Source-to-Pay (S2P) value chain, which can be further split into two process groups – Source-to-Contract (S2C) and Procure-to-Pay (P2P). Category managers can customize this template with internal category information, such as spend, suppliers, and subcategory overview. They can also use the industry and market insights provided in this template to build a strong supply base understanding. A category strategy’s goal is to create an action plan for effective category management, and this template provides the requisite tools, frameworks, and information to create a robust strategy. Best-in-class procurement organizations effectively leverage such tools and techniques to drive continuous improvements in their categories. Scope All industries and geographies Category in focus: procurement Contents In this category strategy report, we offer comprehensive templates based on a four-step process to create a category strategy: Define internal needs: define category maturity and objectives, create a buyer profile to gauge the current supply base state and predict future demand, and conduct total cost modeling Understand the market: build industry and supply base understanding by evaluating aspects such as market trends, key suppliers, major delivery locations, pricing trends, performance benchmarks, and category risks Determine the sourcing strategy: decide between an in-house versus outsourced model for the category and identify best practices and value levers to drive category efficiency Create an action plan: identify and prioritize projects and drive them toward execution

Procurement Outsourcing (PO) engagements shifting to improving outcomes and covering more judgment-intensive and strategic processes across the Source-to-Pay (S2P) value chain. Providers are helping companies transform their procurement operations and drive the adoption of advanced digital technologies, such as advanced analytics and intelligent automation, by leveraging in-house capabilities, partnership ecosystems, and targeted investments. Providers are also developing capabilities in emerging areas such as Environment, Social, and Governance (ESG) initiatives, risk management, and direct spend management. In this research, we present detailed assessments of 21 PO service providers featured on the PO Services PEAK Matrix®Assessment 2022. Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making the right sourcing decisions.  Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading procurement service providers, client reference checks, and an ongoing analysis of the PO services market Contents This report features: PO Services PEAK Matrix® Assessment 2022 Key insights into PEAK Matrix® dimensions Strengths and limitations of the service providers evaluated Enterprise sourcing considerations Overview of top PO providers across geographies and industries, along with their respective market shares Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Procurement Outsourcing (PO) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 21 providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment. The compendium also sheds light on the global PO operations service provider landscape. The study will enable current and potential buyers of PO operations to assess the providers on their areas of strength and limitations based on desired capabilities. Scope Industries and geographies Contents Each provider profile captures the following PO-related details: Service suite and scale of operations: key leaders, service suite, FTEs, revenue, recent developments, and partnerships Delivery locations: city-level detail of key delivery locations worldwide Capabilities and clients: major engagements, revenue split by geography and industry, and number of clients by buyer size Technology solutions: brief descriptions of key technology solutions Everest Group assessment: service provider’s position on the Everest Group PEAK Matrix®, market share and delivery capability assessment, and overall evaluation of provider capabilities Membership(s) Procurement and Supply Chain Sourcing and Vendor Management

Challenges such as cost pressures, ESG compliance requirements, impending recession, digital transformation requirements, and supply chain disruptions are driving sourcing to embrace modern, digitized, and value-focused approaches, in addition to the function’s more traditional cost-saving responsibilities. To serve this need, providers are constantly developing their procurement capabilities to help organizations transition to modern sourcing. Increased willingness among buyers to engage with providers to support sourcing operations is one of the key drivers of the Procurement Outsourcing (PO) market, which grew at a steady rate of 10-12% to reach US$3.9 billion in 2021. This research provides comprehensive coverage of the PO market and analyzes it across aspects such as regional/industry variations, buyer adoption trends, growth drivers, and the provider landscape. The report will be relevant for stakeholders interested in creating agile and resilient procurement function with differentiated capabilities, including new buyers / parent organizations exploring procurement outsourcing, service providers, and industry influencers such as investors and industry bodies. Scope All industries and geographies This research leverages our interactions with 21+ leading PO service providers across the globe Contents In this research, we study: Evolution of sourcing Role of outsourcing to enable modern sourcing PO market overview Key buyer adoption trends PO service provider landscape Membership(s) Procurement and Supply Chain Sourcing and Vendor Management