As enterprise technology ecosystems grow increasingly complex and fragmented, legacy SIAM models are reaching their limits. The traditional SIAM function – often reactive, siloed, and under-tooled – has struggled to keep pace with the demands of multi-provider orchestration and evolving business needs. With 40% of enterprises planning significant changes to their provider mix, the need for a more intelligent, scalable, and execution-oriented SIAM model has become urgent. This report introduces Systems of Execution (SoE) as a next-generation paradigm to transform how SIAM is structured and delivered. SoE bring together automation, observability, and AI-powered agents to enable predictive service management, cross-provider coordination, and operational agility. It explores high-impact use cases, outlines a reference operating model, and provides an illustrative business case to showcase tangible benefits. The report also identifies common pitfalls, offers strategic imperatives for both enterprises and providers, and concludes with a CIO-ready checklist to guide SoE adoption and execution.

The public cloud market is rapidly growing, driven by enterprises' heightened focus on digital transformation, scalability, and resilience to thrive in a competitive business environment. Google Cloud has become a prominent participant, capitalizing on its comprehensive technology offerings, including cutting-edge data analytics and AI/ML capabilities, to address evolving enterprise needs. With tools such as BigQuery and Vertex AI, along with its commitment to open-source frameworks, Google Cloud is a top choice for organizations focused on data-centric innovation and environmental sustainability. As the landscape evolves, more enterprises are engaging with Google Cloud service providers to facilitate smooth cloud integration, cost optimization, and cloud-native development. These providers enable organizations to fully leverage Google Cloud, providing specialized expertise in migration, automation, and scalability and delivering industry-specific insights directly aligned with client objectives. To meet these growing demands, Google Cloud providers are expanding their service offerings by acquiring advanced certifications, creating unique tools tailored for Google Cloud, and reinforcing their partnerships with Google. In this report, we assess 26 Google Cloud service providers featured in the Google Cloud Services PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading Google Cloud service providers, client reference checks, and ongoing analysis of the cloud services market Contents In this report, we examine: The market impact and vision and capabilities of 26 providers with expertise in Google Cloud services The providers’ key strengths and limitations Enterprise sourcing considerations Membership(s) Cloud and Infrastructure Services Google Cloud Sourcing and Vendor Management

With new innovations and technologies entering the market, organizations must evolve into digital-first businesses to stay resilient and competitive. Intelligent Process Automation (IPA) leads operational transformation, revolutionizing businesses by automating mundane tasks. With generative AI taking centerstage, the scope and capabilities of automation have expanded significantly. Implementing IPA solutions strategically not only streamlines workflows but also frees valuable human resources, allowing organizations to focus on innovation and core objectives. Buyers across various sectors are swiftly adopting IPA to drive digital transformation initiatives. Meanwhile, solution providers are actively innovating and tailoring IPA solutions to meet specific organizational needs, empowering businesses to achieve greater agility and scalability in their operations. In this report, we provide an in-depth analysis of the IPA market for both buyers and solution providers. It covers IPA solution and service capabilities, the provider landscape, adoption trends, challenges, best practices, and the outlook for 2024-25. Scope All industries and geographies IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but excluding traditional BPO services IPA services only: sourcing IPA services such as consulting, implementation, and maintenance Contents In this report, we examine: IPA market overview and its future outlook Adoption trends by industry, business function, geography, and buyer size IPA solution and service characteristics The IPA solution provider landscape Challenges and best practices Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Intelligent automation serves as the cornerstone of modern enterprises, reshaping operational landscapes and driving efficiency at an unprecedented pace. To remain competitive and efficient in today’s fast-paced business environment, enterprises seek solutions that enhance productivity and accuracy. With gen AI’s emergence, the automation spectrum has expanded, enabling enterprises to streamline complex tasks and drive operational excellence and strategic growth. Solution providers are acutely aware of the evolving enterprise needs, continuously refining their Intelligent Process Automation (IPA) offerings to meet these demands. Everest Group defines IPA as the intelligent automation of business processes through a combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. This compendium features comprehensive profiles of 27 top IPA solution providers, along with an analysis of their products and services. IPA buyers will find the report useful in evaluating solution providers based on their specific requirements. Additionally, it will enable solution providers to assess how their products, services, advantages, and disadvantages compare with those of their competitors. Scope All industries and geographies IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services IPA services only: sourcing IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals Content This report features 27 IPA solution provider profiles and includes: Company overview Recent deals and announcements IPA revenue and FTE mix Solutions portfolio Membership(s) Service Optimization Technologies (SOT) Outsouring Excellence

Companies aiming to maintain competitiveness and strength recognize the importance of transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity. Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient. Solution providers are swiftly embracing a digital-centric approach known as Intelligent Process Automation (IPA) to address this growing demand. IPA has become a vital tool for businesses to navigate the complexities of the modern market with increased agility and clarity. In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other. Scope All industries and geographies IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services IPA services: sourcing IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals Content In this report, we examine: Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers The IPA solution provider market’s competitive landscape Providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Outsouring Excellence

Enterprises are increasingly adopting cloud services to achieve growth, improve customer experience, and increase efficiency. The shift in cloud investments has moved away from digital enablement to focus on business growth and value generation. To maximize their revenue-generating opportunities, enterprises have been increasingly adopting multicloud and hybrid cloud strategies. As a result, they are embracing hyperscalers’ best-of-breed offerings to serve their business objectives. Google Cloud is emerging as a favored secondary cloud services provider due to its portfolio of data, analytics, and AI/ML products. Its position among cloud providers is further strengthened by its focus on innovation, partnership ecosystem, and continuous development of advanced technologies. Across industries, enterprises are relying on Google Cloud’s engineering expertise and comprehensive suite of services and solutions, especially in areas where data can drive differentiation. In this report, we provide an overview of the Google Cloud services market, including trends, demand drivers, and key enterprise concerns. The report also outlines the characteristics of Google Cloud services engagement and delves into top enterprise demand and key enablers to make the most out of enterprise Google Cloud adoption. Scope All industries and geographies The analysis is based on Everest Group’s annual RFI process, interactions with leading cloud service providers, client reference checks, enterprise interactions, and an ongoing analysis of the Google Cloud services market Contents In this report, we examine: The trends, demand drivers, and key enterprise concerns in the global Google Cloud services market Enterprises’ top demands on Google Cloud and success enablers Enterprise strategies to gain the most out of their Google Cloud adoption Membership(s) Cloud and Infrastructure Services Sourcing and Vendor Management

To remain resilient and competitive, organizations’ need to evolve into a digital-first business cannot be understated. Manual operations present challenges that have prompted a shift toward digital, automated, and intelligent business processes. Digital technologies, particularly Intelligent Automation (IA), have become pervasive. Enterprises are expected to rely on IA as a key driver for cost optimization, which is a top priority in the current recessionary environment. In response, solution providers have embraced a digital-powered model to deliver these benefits to their buyers. One of the most effective digital tools fueling this transformation is Intelligent Process Automation (IPA). This report offers IPA buyers and solution providers an in-depth analysis of the market. It examines adoption trends, solution characteristics, services characteristics, the solution provider landscape, challenges, best practices, and the outlook for 2023-24. Scope IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but excluding traditional BPO services IPA services only: sourcing IPA services such as consulting, implementation, and maintenance This report does not cover independently licensed IPA technology products or those embedded within broader BPO deals All industries and geographies Contents In this report, we examine: The IPA market Adoption trends by industry, business function, geography, and buyer size Solution characteristics Services characteristics IPA solution provider landscape Challenges, best practices, and future outlook Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

It is imperative for businesses to keep up with the evolving digital landscape to remain competitive and resilient in the market. Organizations have realized that manual operations pose several challenges, pushing them to actively explore digital, automated, and intelligent business processes. The advent of digital technologies, including Intelligent Automation (IA), has made it possible for businesses to achieve higher efficiency and productivity levels. In the current recessionary environment, enterprises are focused on cost optimization, and IA has emerged as a key lever to achieve this objective. Recognizing the demand for such solutions, providers are pivoting quickly to a digital-powered model to serve their buyers' needs. Intelligent Process Automation (IPA) is one of the most potent digital levers that enable businesses to achieve digital transformation. Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. In this report, we share detailed profiles of 27 leading IPA solution providers and examine their offerings and capabilities. The study will help IPA buyers to assess solution providers based on the capabilities they seek. It will also allow solution providers to compare their offerings, capabilities, strengths, and limitations with the competition. Scope IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded in broader BPO deals All industries and geographies Contents This report provides a snapshot of 27 leading IPA solution providers’ offerings and capabilities. Each solution provider profile includes: Company overview Recent deals and announcements Solutions portfolio Measure of capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient. Organizations have realized that manual operations come with a range of challenges, leading them to actively explore digital, automated, and intelligent business processes. The advent of digital technologies, including Intelligent Automation (IA), has made it possible for businesses to achieve higher efficiency and productivity levels. In the current recessionary environment, enterprises are more focused on cost optimization, and IA has emerged as a key lever for achieving this objective. Recognizing the demand for such solutions, providers are pivoting quickly toward a digital-powered model to cater to their buyers' needs. Intelligent Process Automation (IPA) is one of the most potent digital levers that enables businesses to achieve digital transformation. Everest Group defines IPA as intelligent automation in business processes achieved through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. In this report, we study 27 IPA solution providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other. Scope IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals All industries and geographies Contents In this report, we study: Everest Group’s PEAK Matrix evaluation of IPA solution providers and their categorization into Leaders, Major Contenders, Aspirants, and Star Performers The IPA solution provider market’s competitive landscape Key strengths and limitations of each IPA solution provider Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

It is becoming increasingly important for organizations to evolve into digital-first businesses to remain resilient and competitive, especially after the pandemic. One of the most powerful digital levers enabling enterprise transformation journeys is Intelligent Process Automation (IPA), or intelligent automation in business processes that enterprises can achieve through any combination of automation technologies, including Robotic Process Automation (RPA) and cognitive/AI-based automation. The IPA market has been continuously growing due to enhanced technological capabilities, innovative solutions, growing demand, and higher adoption. As intelligent automation continues to revolutionize and impact businesses at scale, it heralds a new era of business process innovation. This research provides IPA buyers and solution providers a detailed view of the market and analyzes it across dimensions including adoption trends, solution characteristics, services characteristics, solution provider landscape, challenges, best practices, and outlook for 2022-23. Scope IPA solutions: sourcing of IPA technology products, along with consulting, implementation, and maintenance services, but not traditional BPO services IPA services only: sourcing of IPA services such as consulting, implementation, and maintenance This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals All industries and geographies Contents In this report, we share: IPA market overview Adoption trends by industry, business function, geography, and buyer size Solution characteristics Services characteristics IPA solution provider landscape Challenges, best practices, and future outlook Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management