Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.

As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from. In this webinar, Everest Group experts unpacked key trends shaping the future of outsourcing. Backed by deep market data and analysis, the session explored how providers can navigate uncertainty, adapt to buyer behavior changes, and identify new pockets of growth. Attendees gained a clear view of market dynamics and walked away with practical insights to shape their growth strategies and stay ahead in an increasingly competitive landscape. What questions did the webinar answer? What’s changing in the global outsourcing industry, and how will it shape the future outlook? How is buyer behavior expected to change? How can providers maximize growth in a constrained environment? What are the emerging growth pockets?

On April 22, 2025, tensions between India and Pakistan escalated sharply after a terrorist attack in Pahalgam, Jammu and Kashmir, that killed 26 civilians. India accused Pakistan of supporting terrorism over the years, while Pakistan denied involvement and called for an international investigation. Despite the unrest, India’s IT-BPO services sector remains resilient, with no immediate disruption. In response to the attack, both countries suspended key agreements, expelled diplomats, and closed major trade routes, dismantling decades of diplomatic and economic ties. While India’s business environment remains stable, Pakistan’s economy is showing signs of stress. This Risk Radar analyzes the evolving geopolitical situation, its macroeconomic impacts, implications for the global services industry, and key considerations for global companies operating in India.

On April 13, 2024, Iran launched an unprecedented aerial attack on Israel. Israel’s air defense system and its allies intercepted nearly all the weapons. Iran claimed that its first-ever attack on Israel from its soil was in response to Israel’s attack on its consulate in Syria’s capital Damascus on April 1, 2024. This aggressive action, compounded by the escalating Israel-Hamas conflict, increases the risk of a full-scale regional war in the Middle East. Many global services companies in Israel have shut down operations temporarily or asked employees to work from home, which will further increase challenges for global services firms operating from Israel and the Middle East. This Risk Radar Newsflash highlights the concerns for global services firms in the backdrop of the Israel-Iran conflict and the urgent need to move operations from the two countries. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™ Sourcing and Vendor Management

The severe water crisis in Bengaluru, Karnataka, has affected business operations in the city over the past two months due to insufficient rainfall in 2023 and depleting groundwater levels. Employees working with global services firms have been impacted by the lack of water in office premises and irregular water supply in residences. Although the government has announced measures such as the revival of borewells and the Cauvery Phase Five project, the crisis has raised serious concerns about Bengaluru’s business viability and long-term sustainability. This Risk Radar Newsflash examines the ongoing water crisis’s impact on business operations in Bengaluru, the measures announced by the government to tackle the crisis, and the short-term and long-term implications for global services firms operating in the city. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™ Sourcing and Vendor Management

Banks, lenders, FinTechs, and other Banking and Financial Services (BFS) enterprises are rapidly evolving their focus. They are expanding beyond North America and establishing a presence in developing markets, such as the UK, Europe, Latin America, Asia Pacific, the Nordics, and the Middle East. These geographies have faced challenges due to the pandemic and existing domestic issues, leading to changes in their business models and environments. As enterprises shape the BFS market in these regions, it is imperative for providers to adapt and meet their demands. In this research, we provide an in-depth analysis of these geographies, including outsourcing opportunities, challenges, demand drivers, and implications for expansion. The report also aims to enable both enterprises and providers to make informed decisions regarding outsourcing. Scope: Industry: BFS Geography: global Contents: In this report, we: Review the latest trends in the BFS industry in these geographies Assess the enterprise market sizes and outsourcing opportunities in these regions Analyze the demand drivers and outsourcing challenges facing providers in specific markets Offer recommendations to providers on developing strategies for these geographies Membership(s) Banking and Financial Services Business Process Sourcing and Vendor Management

This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions where senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. In this virtual roundtable, executives discussed how they are planning their outsourcing portfolio strategies to mitigate risks and yield the best outcomes. The conversation covered types of service providers, where enterprises are using service providers and at what scale, and service provider workforce strategies (including return to office).

Russia launched an invasion of Ukraine on February 24, 2022, after formally recognizing the areas of Donetsk and Luhansk as independent territories on February 22, 2022. The fresh offensive includes attacks on Kyiv and some other large cities outside of the original conflict zones in the east of Ukraine. This is likely to lead to significant disruption to global services delivery in Ukraine as well as some impacts on the broader central and eastern European region. This Risk Radar Newsflash examines the impact of the Ukraine-Russia conflict on global services firms and highlights the urgent need to implement contingency plans. Click here for more information on our location and service provider risk tracking services. Membership(s) Catalyst Locations Insider™ Market Vista™ Sourcing and Vendor Management

This Virtual Roundtable Discussion Summary is available only to Strategic Outsourcing & Vendor Management members. For information on membership, please contact us. Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. In this virtual roundtable, Everest Group Vice Presidents Amy Fong and Sakshi Garg shared our perspectives on managing risk in services sourcing, including decisions to make when planning for the future, some thoughts around risk monitoring and mitigation planning, and a holistic approach to managing risks in outsourcing service provider relationships. The bulk of the session was spent discussing these topics; the key points for the discussion are included in this deck.

On March 24, Everest Group hosted a webinar titled, "Coronavirus – Beyond Hand Sanitizer: Mitigating Business Impact and Uncovering the Positive." Hand sanitizer – check. Revised travel policies – check. Work-from-home plan – check. You’ve got the basics down. Now it’s time to make a strategic business plan for the next few months and beyond – when the current situation is in our rearview mirror. In this webinar, leading analysts from across Everest Group’s practices discussed ways you can minimize impact to business operations in the short- and mid-term, and how you can position yourself to uncover potential opportunities in the future. The webinar offered a 360-degree view of the business implications and specific actions and frameworks you can deploy this quarter, next quarter, and the quarter beyond. If you’re an executive in a business that provides or uses IT, business process, or engineering services, you will gain valuable insights from our expert analysis, including answers to questions such as: How do you assess immediate impact on supply base? How can you find the cost savings you’re being asked for? How do you reorganize resources and processes to maintain delivery in the mid-term, and how do you build in contracting flexibility/agility to address unexpected capacity variations? Given the current and expected economic impact, do you renegotiate pricing … and how?