The PEAK Matrix® Heatmap and Highlights are available only to Outsourcing Excellence members. For information on membership, please contact us The Heatmap and Highlights are designed to help sourcing and category managers compare their current and potential service providers across multiple functional areas/spend categories to understand the relative alignment of their portfolio. Together they cover more than 390+ service providers and over 100+ spend categories. Within a category, the relevant service providers have been classified as Leaders, Contenders, and Aspirants. Please refer to the Heatmap’s introduction tab to understand the definitions of these categories. The Heatmap and Highlights are updated monthly. Membership(s) Sourcing and Vendor Management

The global services market is highly dynamic and evolving rapidly. This transformation is reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are reassessing their market positions and refining their growth strategies. As enterprises explore sourcing models to unlock additional value, evaluating new technology offerings and different pricing models is imperative. Everest Group’s Provider Snapshots offer a holistic and integrated view of leading providers to aid strategic decision-making for providers and enterprises in this dynamic market. These reports provide a fact-based view of leading providers across dimensions.

The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover nine key providers and compare and analyze their growth, profitability, and cash flow utilization, helping enterprises navigate an evolving business landscape. The report addresses four key enterprise needs. These include a preliminary provider evaluation to providers for RFPs, strategic insights to highlight how providers adapt to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and contract negotiations, and risk mitigation to enhance supplier risk assessments. Scope Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights We cover nine providers: Concentrix, Conduent, EXL, Firstsource, Genpact, TaskUs, Telus Digital, Transcom, and WNS Metrics assessed: organic constant currency growth, operating margin, return to shareholders, investments and capability building, and key leadership changes Contents In this report, we: Examine the need for a comprehensive provider evaluation Analyze providers’ relative health based on profitability, growth, and cash flow utilization Assess providers' financial health and organizational changes Membership(s) Forces & Foresight

The Service Provider Health Check is a quarterly report assessing leading IT-BP and Engineering providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report, we cover 12 major providers and compare and analyze their growth, profitability, talent strategies, and cash flow utilization, helping enterprises navigate an evolving business landscape. The report addresses four key enterprise needs. These include a preliminary provider evaluation to providers for RFPs, strategic insights to highlight how providers adapt to a shifting macroeconomic landscape, contract optimization to facilitate effective pricing and contract negotiations, and risk mitigation to enhance supplier risk assessments. Scope Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights We cover 12 providers: Accenture, TCS, Wipro, Infosys, HCLTech, Tech Mahindra, Cognizant, Capgemini, EPAM, Mphasis, CGI, and LTIMindtree Metrics assessed: organic constant currency growth, operating margin, LTM attrition, headcount growth, return to shareholders, investments and capability building, and key leadership changes Contents In this report, we: Evaluate the need for a comprehensive provider evaluation Analyze providers’ relative health based on profitability, growth, talent strategy, and cash flow utilization Assess providers’ financial health and organizational changes

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group's accelerator report is essential for sourcing leaders navigating the ever-evolving supplier diversity landscape. It highlights supplier diversity as a pivotal modern supply management component and its relevance from a procurement standpoint. The report further defines the scope of services in detail, comprehensively outlining the categories it encompasses, ensuring readers understand its breadth and applicability. Central to the report is an extensive diversity service provider list, which serves as a rich repository of information about certified providers. This section meticulously documents key details, including the specific services each provider offers, the nature and source of their certifications, and the categories of spending they support, enabling procurement leaders to identify partners that align with their diversity goals. To further enhance its usability, the report features a state-of-the-art dashboard designed to filter and view providers by selected categories, facilitating quick comparisons and efficient analysis. By combining in-depth information with user-friendly visualization, this report equips sourcing leaders with the insights and tools needed to make informed, impactful decisions about supplier diversity, empowering them to drive organizational success and social responsibility. Scope All industries and geographies Contents In this report, we examine: Supplier diversity’s strategic importance The diversity service provider ecosystem Actionable tools to aid decision-making

The Service Provider Health Check is a quarterly report that evaluates leading IT-BP providers’ financial and operational health. It empowers enterprises with key insights to assess provider resilience, helping them make decisions for RFP evaluations, contract negotiations, and risk management. The report covers nine major providers and compares and analyzes their growth, profitability, talent strategies, and cash flow utilization, helping enterprises confidently navigate an evolving business landscape. The report addresses four key enterprise needs: Preliminary provider evaluation: acts as an initial check to evaluate and shortlist providers for RFPs Strategic insights: highlights how providers’ behaviors are adapting to a shifting macroeconomic landscape, supporting sourcing and negotiation strategies Contract optimization: facilitates effective pricing and contract negotiations Risk mitigation: enhances supplier risk assessments by regularly evaluating providers’ overall business health Scope Insights in the report are structured into three sections: financial health, supplier organizational changes, and provider insights We cover nine providers: Accenture, TCS, Wipro, Infosys, HCLTech, Tech Mahindra, Cognizant, Capgemini, and LTIMindtree Metrics assessed: organic constant currency growth, operating margin, LTM attrition, headcount growth, return to shareholders, investments and capability building, and key leadership changes Contents In this report, we provide: An introduction to the need for a comprehensive provider evaluation Providers’ relative health analysis: a comparative scatterplot of providers based on profitability, growth, talent strategy, and cash flow utilization Provider profiles: an analysis of providers' financial health and organizational changes

Strategic partnership management enables enterprises to collaborate with partners, improving in-house efficiency. Partners identify productivity opportunities, such as transitioning in-house agents to the providers’ care. This approach fosters long-term, mutually beneficial relationships between providers and enterprises by engaging key stakeholders. These relationships transcend traditional engagement approaches and prioritize outcomes to maximize benefits for both enterprises and providers. The strategic partnership management approach empowers account management teams to deliver personalized services to enterprises and meet their evolving demands. In this report, we assess the significance of the strategic partnership management approach in managing complex partnerships effectively within the business landscape. The report also analyzes the key benefits for enterprises and providers, along with its impact on management decisions. Scope All industries and geographies Contents In this report, we examine: Strategic partnership management’s role in unlocking long-term value for enterprises and influencing vendor decisions Key parameters of strategic partnership management Strategic partnership management as a differentiating factor Impact of dynamic BPS trends on strategic partnership management Membership(s) Customer Experience Management (CXM) Services, including Contact Center Outsourcing CX Excellence Sourcing and Vendor Management

This report is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group’s upcoming market report comprehensively explores supplier diversity, aiming to provide sourcing leaders and diversity champions with essential insights for navigating the evolving landscape of sustainable procurement. The report begins with an introduction and research overview, defining sustainability within the supplier diversity context and outlining key drivers propelling buyers toward diverse and inclusive supplier relationships. Sourcing leaders will gain valuable perspectives on the responsibilities of supplier diversity leaders, diverse networking channels, and actionable metrics essential for accurate spend reporting. The report also addresses typical challenges that providers face, highlighting opportunities for proactive sourcing management. Corporate executive engagement is vital in fostering a culture of inclusion within supplier diversity programs. Culminating with best practices, the report serves as a strategic guide, distilling insights from successful implementations to empower sourcing managers in establishing and sustaining impactful supplier diversity initiatives. Scope All industries and geographies Contents In this report, we examine: Key drivers of supplier diversity Key responsibilities of supplier diversity leaders Networking channels for buyers to connect with diverse providers Typical challenges that providers face and opportunities for sourcing managers Best practices for a successful supplier diversity program

This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. Supplier diversity has evolved into a global strategic business imperative that can drive innovation and deliver meaningful impact. By enhancing supplier relationships through diversity and inclusion, supplier diversity programs can exert a positive influence on outsourced services spend and contribute to long-term success in the sourcing ecosystem. In this virtual roundtable, our experts explore the best practices that sourcing leaders employ to measure the impact of supplier diversity programs, report on key metrics, and align supplier diversity efforts with business goals.

In the current outsourcing climate, organizations need to consider an evolving mix of providers, locations, and internal sites for service delivery. While adding new suppliers may feel counter to the traditional goal of supplier consolidation for lower prices, it may be critical today to balance talent availability, supply risk, and costs. In this webinar, our speakers introduced the Rubik’s cube approach – balancing different types of service providers to build an optimal outsourcing portfolio strategy and ensuring specialist service providers bring in the capabilities and coverage needed for success. Our experts tackled how to create proper work placement guidelines for providers and how to ensure the right balance of locations and providers. They also discussed forward-looking strategies to optimize outsourcing portfolios for 2023. What questions did the webinar answer? How should organizations balance their outsourcing portfolios through an optimal supplier, delivery locations, and talent mix? How can firms add new suppliers in a strategic manner? How can organizations ensure best practices are followed for work placement within the outsourcing portfolio, especially for specialist providers What forward-looking strategies can organizations follow to optimize the portfolio mix?