Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as modeling processes, managing business rules, designing user interfaces to capture/present data, managing the hybrid workforce of enterprises, and providing process-related insights. The process must orchestrate the flow of work across workers (such as robotic process automation, intelligent document processing, and conversational AI) and enterprise applications in long-running workflows. In this report, we analyze the process orchestration market, software providers, and third-party enablers, including providers and system integrators. The report examines the market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine process orchestration and its market overview, buyer insights, solution characteristics, product capabilities and trends, and provider landscape. Memberships Service Optimization Technologies (SOT) Process Orchestration Sourcing and Vendor Management

Process orchestration enables businesses to design, manage, and monitor end-to-end processes. They act as central control hub for Intelligent Automation (IA) technologies while enabling workflow distribution between human and digital workforce. The rise of generative AI is revolutionizing process orchestration capabilities, prompting technology providers to rapidly enhance their products to align with emerging AI trends and evolving market demands. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between IA technologies. Businesses leverage process orchestration solutions that design, manage, and monitor end-to-end processes, enabling greater efficiency, accountability, and process governance. This compendium provides accurate, comprehensive, and fact-based snapshots of 24 process orchestration technology providers’ offerings and capabilities. Each provider profile includes company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. This report will enable buyers to select the best-fit provider for their needs. Scope All industries and geographies Process orchestration software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: Examine the company and product overview Analyze recent deals, partnerships, and announcements Evaluate market adoption and client portfolio mix Assess product features, functionalities, and key enhancements Measure providers’ capabilities across PEAK Matrix® dimensions Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Businesses are streamlining processes and enhancing operational synergies between human and digital workers to improve operational efficiency and increase cost savings. They leverage process orchestration solutions that design, manage, and monitor end-to-end business processes, enabling greater efficiency, accountability, and process governance. Process orchestration is gaining traction across geographies and industries, enhancing interoperability between intelligent automation technologies, such as Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and process intelligence. Process orchestration platforms act as a central control hub for Intelligent Automation (IA) technologies while augmenting the distribution of workflows between human and digital workforce. Recognizing market needs, technology providers are updating their product capabilities, features, and functionalities. In this report, we analyze 24 process orchestration technology providers featured on Everest Group’s PEAK Matrix® based on their capabilities and offerings. The report will empower buyers to select the right technology providers for their needs and enable providers to benchmark themselves against their competition. Scope Process orchestration software products that are sold on license All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we: All industries and geographies Position the providers on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants Assess process orchestration products and different applications Analyze the process orchestration technology provider market Examine key process orchestration technology trends Compare providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines process orchestration as software that enables business users to design, manage, and monitor end-to-end business processes. It includes key capabilities, such as process modeling, managing business rules, designing user interfaces for capturing/presenting data, overseeing hybrid (human + digital) workforce management, and providing process-related insights. The process must orchestrate the flow of work across workers (such as robotic process automation, intelligent document processing, and conversational AI) and enterprise applications in long-running workflows. In this report, we analyze the process orchestration market for buyers, software providers, and third-party enablers (including providers and system integrators). The report offers a comprehensive view across various dimensions, including market size and adoption trends, buyer expectations, key barriers to adoption, and best practices. The analysis covers solution characteristics, product capabilities and trends, the technology provider landscape, and the outlook for 2024. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies Contents In this report, we examine:Market size and adoption trends across buyer geography, industry, and business function Buyer expectations including key barriers to adoption and best practices Process orchestration solution characteristics and key product capabilities and trends Process orchestration provider landscape Outlook for 2024 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining traction across industries and geographies due to its numerous business applications that help enterprises realize greater business value. Its benefits include improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. The advent of generative AI is further transforming process orchestration product capabilities, and technology providers have been quick to enhance their products’ features and functionalities to catch up with the latest AI trends and market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success. In this report, we assess 24 leading process orchestration technology providers and evaluate their offerings and capabilities. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against the competition. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and ongoing analysis of the process orchestration market Contents In this report, we provide: Company overviews Recent deals and announcements Market adoption and client portfolio mix Product overview and partnerships Product features and functionalities and key enhancements Capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process orchestration enables business users to design, manage, and monitor end-to-end business processes. It is gaining popularity worldwide, offering numerous applications across various business functions and industries. Its benefits encompass improving workforce productivity, ensuring strict process governance and compliance, and enhancing customer experience. Technology providers have been quick to adapt, enhancing their products’ capabilities, features, and functionalities to meet market demands. However, enterprises must select the right-fit process orchestration technology partners to achieve success. In this report, we study 24 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this report, we provide: Everest Group’s PEAK Matrix® evaluation of 24 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process orchestration products and different applications Competitive landscape of the process orchestration technology provider market Key process orchestration technology trends Providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

In recent years, enterprise adoption of automation technologies has been on the rise, and process orchestration, a key enabler of enterprise automation, has captured the attention of many organizations. The process orchestration market is experiencing steady growth as organizations across industries and geographies adopt these solutions to thrive in the post-pandemic era. Enterprises can reap numerous benefits from process orchestration, such as cost savings, improved operational efficiencies, and enhanced customer and employee experiences. process orchestration solutions are evolving in terms of their product features, deployment options, product architecture, training and support, partner ecosystem, and commercial models. However, to fully realize the benefits of automation, it is vital for enterprises to select the best-fit process orchestration provider for their needs. In this report, we provide accurate, comprehensive, and fact-based snapshots of the process orchestration market and analyze it across various dimensions such as market size and adoption trends, buyer expectations, key barriers to process orchestration adoption and best practices, solution characteristics, product trends, process orchestration market competitive landscape, and outlook for 2023. Scope All industries and geographies Process orchestration products sold on the license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we study: Process orchestration market size and adoption trends Buyer expectations Key barriers to adoption and best practices Process orchestration solution characteristics, product capabilities and trends, and market competitive landscape Outlook for 2023 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process orchestration enables enterprises to design, execute, and monitor end-to-end business processes. This software product has experienced significant growth in the past few years and continues to evolve in terms of its product capabilities, features, and functionalities. Enterprises looking to adopt process orchestration solutions and improve their operational efficiencies and workforce productivity must select the best-fit provider for their needs. In this report, we assess 18 leading process orchestration technology providers and evaluate their offerings and capabilities. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Industry: all industries Geography: global Contents In this report, we evaluate 18 process orchestration technology providers and provide the following provider-specific details: Company overview Recent deals and announcements Market adoption and client portfolio mix Product overview and partnerships Product features and functionalities and key enhancements Capabilities across PEAK Matrix dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Process Orchestration Sourcing and Vendor Management

Process Orchestration helps business users design, manage, and monitor end-to-end business processes. It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and improve workforce productivity. Recognizing market needs, technology providers are also evolving rapidly in terms of their product capabilities, features, and functionalities. However, to achieve success, it is critical for enterprises to select the right-fit process orchestration technology partners. In this report, we study 18 process orchestration technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them into Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope Process orchestration software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies Assessment based on Everest Group’s annual RFI process for the calendar year 2021, interactions with leading process orchestration technology providers, client reference checks, and an ongoing analysis of the process orchestration market Contents In this PEAK Matrix®; report, we provide: Everest Group’s PEAK Matrix® evaluation of 18 process orchestration technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process orchestration products and different applications Competitive landscape of the process orchestration technology provider market Key process orchestration technology trends Key strengths and limitations of each process orchestration technology provider Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines process orchestration as a software product that helps business users design, execute, and monitor end-to-end business processes. Such solutions enable enterprises to orchestrate the flow of work across human and digital workers, such as Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and conversational Artificial Intelligence (AI), as well as enterprise applications in long-running workflows. Process orchestration has become an integral part of the intelligent automation space and experienced strong growth over recent years. Process orchestration solutions are rapidly evolving in the sophistication of their capabilities, features, and functionalities and find a range of use cases in different business functions/verticals. These solutions not only help enterprises achieve cost savings and operational efficiencies by optimizing the end-to-end process, but also improve hybrid workforce management and customer experience. This research provides process orchestration buyers, software providers, and third-party enablers (service providers and system integrators) a detailed view of the process orchestration market and analyses it across dimensions including market size and adoption trends, solution characteristics, product capabilities, enterprise case studies, technology provider landscape, and the outlook for 2021-22. Scope All geographies and industries Process orchestration software products that are available for independent licensing have been considered for this report We have assessed the following technology providers as part of this report: Appian, AuraQuantic, Decisions, Enate, FireStart, FlexRule, GBTEC, JobRouter, Kissflow, Kofax, Nintex, PMG, Tonkean, and Ultimus Contents In this report, we study: Overview of process orchestration Process orchestration market and adoption trends Process orchestration adoption by enterprises Process orchestration solution characteristics Process orchestration product capabilities Process orchestration provider landscape Outlook for 2021-22 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management