A Process mining software analyzes process-related information, primarily from event logs generated by enterprise systems (ERP, CRM, etc.), to offer a fact-based approach to discover, monitor, and optimize as-is processes across various industries and process areas. It is one of the fastest-growing markets in the intelligent automation space. To support enterprise objectives, technology providers are upgrading their process mining product capabilities. While providers continue to invest steadily in generative AI-based enhancements, some of them have also started exploring agentic AI capabilities. In this report, we assess 23 process mining technology providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s key strengths and limitations. The research will help buyers select the best-fit provider for their requirements, while providers will be able to benchmark themselves against their competition. Scope 
All industries and geographies Process mining software products sold on license, irrespective of any ongoing business or IT process outsourcing, or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market Contents 
In this report, we: Position the providers on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants Offer an overview of process intelligence products Examine the process mining technology provider market’s competitive landscape Evaluate key process mining technology trends Assess providers’ key strengths and limitations

Becoming a data-driven business is vital for improving stakeholder experiences and operational efficiencies. Manual techniques limit visibility into processes and tasks. Process mining analyzes structured data in processes, but user interactions with business applications go uncaptured. As most employees work on third-party applications, capturing user interaction data is essential for completely understanding end-to-end processes. Digital Interaction Intelligence (DII) addresses this gap by capturing and analyzing user interactions, offering insights into workflows, and enabling enterprises to unlock increased business value through more informed decisions and process optimizations. Everest Group’s DII Playbook comprehensively explains the DII solution’s key components and functionalities, including its applications, benefits, and use cases across industries and business functions. It highlights DII market characteristics, including its current market status and adoption across market segments. Additionally, the playbook offers valuable insights, methodologies, and practical guidance to enterprises at different stages of their process automation and transformation journeys to maximize their DII impact. Scope All industries and geographies Contents In this report, we: Evaluate the need for data-driven decision-making Analyze process mining limitations Examine DII, including its key components and product functionalities Assess DII applications, associated benefits, and use cases Understand DII market characteristics, including DII’s state of market and adoption Explore enterprises’ DII journeys Membership(s) Service Optimization Technologies Sourcing and Vendor Management

Celonis announced new features under its process intelligence capabilities at its Celosphere 2024 event, which took place October 23-24, 2024, in Munich, Germany. This release further strengthens Celonis’s AI and process intelligence-related efforts across industries to improve operational efficiency, boost employee productivity, and continuously optimize processes. In this report, we analyze the new features, including how well Celonis’s offerings align with enterprise objectives and requirements and identify the strengths and improvement areas. Scope All industries and geographies The report assesses the information Celonis released during the Celosphere 2024 event Contents In this report, we: Outline key AI-led process transformation objectives and requirements Examine themes driving and limiting demand Detail Celonis’s current positioning and its AI and process intelligence offerings Highlight key themes and analyze the new features’ strengths and improvement areas Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

While rapidly changing market dynamics disrupt legacy operations and business models, organizations leading in digital transformation are better positioned to respond to such disruptions. Consequently, enterprises are racing to adopt digital and automation initiatives to become lean, resilient, and agile. As they embark on their digital transformation journeys, they face major challenges such as the lack of process visibility and inability to maintain a healthy transformation pipeline. Process mining provides a technology-driven and fact-based approach to discover as-is processes and continuously monitor and optimize them. It empowers enterprises to objectively assess and enhance their process DNA. In this report, we discuss its role in addressing challenges related to adopting and accelerating digital transformation. Scope All industries and geographies Contents In this report, we examine: The need to change to a digital-first business Barriers to scaling digital initiatives and realizing value Process mining’s role in accelerating digital transformation The business case for process mining Enterprise use cases Adoption challenges and key factors for successful execution Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process mining is a software product that analyzes process-related information from event logs generated by enterprise systems (ERP, CRM, etc.) to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based approach to process optimization through applications and use cases spanning industries and process areas. Process mining improves operational efficiency, process governance and compliance, and customer experience. To support enterprise objectives, providers are upgrading their process mining product capabilities and expanding their features and functionalities. In this report, we analyze the process mining market, software providers, and third-party enablers (providers and system integrators). The report also examines market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Scope All industries and geographies Process mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine: Process intelligence Process mining market overview Buyer insights Process mining solution characteristics Process mining product capabilities and trends Process mining provider landscape Market outlook for 2024-25 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process mining drives operational excellence and facilitates enterprises’ digital transformation initiatives. It analyzes process-related information, primarily from event logs that enterprise systems (ERP, CRM, etc.) generate, offering a fact-based approach to discover, monitor, and optimize as-is processes. The global process mining market is growing, with diverse applications across business functions and industries. Process mining can enhance operational efficiencies, ensure process governance and compliances, and elevate customer experiences. To support enterprise objectives, providers are launching process mining products with advanced capabilities and innovative features and functionalities. Therefore, organizations must select the right enterprise-grade process mining solution to realize their expected benefits. This compendium provides accurate, comprehensive, and fact-based snapshots of 21 process mining technology providers’ offerings and capabilities. Each provider profile includes the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, and capabilities. The report will enable buyers to select the best-fit provider for their needs. Scope All industries and geographies Process mining software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market Content In this report, we: Examine the company and product overview Analyze recent deals, partnerships, and announcements Evaluate market adoption and client portfolio mix Assess product capabilities and key enhancements Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Process mining analyzes process-related information from event logs generated by enterprise systems (Enterrpise Resource Planning (ERP), Customer Relationship Management (CRM), etc.), to offer a fact-based approach to discover, monitor, and optimize existing processes. It is one of the fastest-growing markets in the Intelligent Automation (IA) space, enhancing operational efficiency, ensuring process governance and compliance, and improving customer experience. This data-driven approach to process optimization has numerous applications and use cases across industries and process areas. To meet evolving enterprise objectives, providers are upgrading their process mining product capabilities, features, and functionalities. In this report, we assess 21 process mining technology providers and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Each profile offers a comprehensive picture of the provider’s key strengths and limitations. The research will help buyers select the best-fit provider for their requirements while providers will be able to benchmark themselves against their competition. Scope All industries and geographies Process mining software products sold on license, irrespective of any ongoing business or IT process outsourcing or managed services This report is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading process mining technology providers, client reference checks, and an ongoing analysis of the process mining market Contents In this report, we: Position the providers on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants Offer an overview of process intelligence products Examine the process mining technology provider market’s competitive landscape Evaluate key process mining technology trends Assess providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Everest Group defines task mining as a technology that can capture user actions and metadata, such as keystrokes, mouse clicks, activity screenshots, and other system-level activities, across multiple desktops to discover and provide insights into the tasks and activities involved in a process. The technology provides a data-based approach to process optimization through different applications and use cases spanning industries and process areas. The adoption of task mining solutions not only helps enterprises achieve cost savings and operational efficiencies by optimizing/automating tasks but also enhances the employee experience through better resource allocation. This report offers a comprehensive view of the task mining market, serving task mining buyers, software providers, and third-party enablers (providers and system integrators). It also delves into dimensions such as market size, adoption trends, solution characteristics, product capabilities and trends, and the provider landscape. Additionally, the report shares the market outlook for 2023-24. Scope All industries and geographies Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services Contents In this report, we examine: Process intelligence Task mining market overview Buyer insights Task mining solution characteristics Task mining product capabilities and trends Task mining provider landscape Outlook for 2023-24 Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations' digital transformation journeys. It offers a data-driven approach to process optimization and automation, hence, the technology is gaining rapid traction across geographies. Task mining technology can help businesses generate cost savings, improve operational efficiencies, and enhance the employee experience. It has diverse use cases across various business functions and verticals. To ensure success, enterprises should carefully choose task mining technology providers that best fit their needs. To stay ahead in the game, the technology providers are continuously improving their products with enhanced capabilities, features, and functionalities. This compendium offers detailed profiles of 19 task mining technology providers, delivering accurate and comprehensive information on their offerings and capabilities. Each profile covers the company overview, recent deals and announcements, market adoption and client portfolio mix, product overview and partnerships, product features and functionalities, key enhancements, capabilities across PEAK Matrix® dimensions, and key strengths and limitations. Scope Task mining software products that are sold on license, irrespective of any ongoing business or IT process outsourcing or managed services All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market Contents This report provides key stakeholders a snapshot of 19 leading task mining technology providers’ offerings and capabilities. Each technology provider profile includes the following details: Company overview Recent deals and announcements Market adoption and client portfolio mix Product overview and partnerships Product features, functionalities, and key enhancements Measure of capabilities across PEAK Matrix® dimensions Key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management

Task mining plays a vital role in improving operational excellence, filling the automation pipeline, and accelerating organizations’ digital transformation journeys. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies. With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. Technology providers are continuously evolving, enhancing their product capabilities, features, and functionalities. To achieve success, enterprises must diligently select the right-fit task mining technology providers that suit their needs. In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs and enable providers to benchmark themselves against each other. Scope All industries and geographies Task mining software products that are sold on a license, irrespective of any ongoing business or IT process outsourcing or managed services The assessment is based on Everest Group’s annual RFI process for the calendar year 2022, interactions with leading task mining technology providers, client reference checks, and an ongoing analysis of the task mining market Contents In this PEAK Matrix® report, we provide: Everest Group’s PEAK Matrix® evaluation of 19 task mining technology providers and their categorization as Leaders, Major Contenders, and Aspirants An overview of process intelligence products Competitive landscape of the task mining technology provider market Key task mining technology trends Providers’ key strengths and limitations Membership(s) Service Optimization Technologies (SOT) Sourcing and Vendor Management