As the business landscape evolves, Chief Human Resources Officers (CHROs) face growing challenges. They must balance cost reduction with delivering a superior Employee Experience (EX). As AI becomes mainstream, CHROs must lead workforce transformation and mitigate risks. Beyond immediate operational demands, such as improving EX and refining talent management practices, they must drive long-term transformation by integrating data into HR and blending human and AI efforts. Multi-process Human Resources Outsourcing (MPHRO) providers are adapting their service delivery models by investing in AI technologies. AI enables them to deliver personalized services tailored to different employee needs. Providers are also expanding nearshore locations, shifting from cost-saving deals to transformation-focused solutions. In this report, we analyze the MPHRO services market, highlighting key growth drivers, buyer adoption trends, and provider investments. The report evaluates the MPHRO market, including emerging market trends and evolving solution characteristics. Scope All industries and geographies MPHRO deals, including a minimum of three HR processes Deals with a buyer employee size of 1,000 or more Contents In this report, we examine: Enterprise and CHRO priorities Buyers’ perspective of the market Key investment themes MPHRO market overview MPHRO solution characteristics Service provider landscape

Organizations are rethinking payroll, transitioning it from a back-office function into a vital cornerstone of the employee experience. Evolving workforce expectations, such as real-time compensation insights, flexible payment methods, and transparent pay structures drive this shift. In this new model, payroll not only ensures compliance and accurate payments but also plays a vital role in shaping employee satisfaction and retention by providing personalized financial wellness tools and clear, accessible information. Modern technology catalyzes this transformation. Automation, AI, and integrated platforms eliminate repetitive tasks, reduce errors, and offer data-driven insights. These advances enable real-time payroll calculations and interactive dashboards, boosting efficiency and accuracy. Just as technology streamlines processes, managed services add essential human expertise. Organizations benefit from on-ground compliance support, local market insights, and dedicated resources to address diverse challenges across different geographies. By combining advanced technologies with specialized managed services, businesses can achieve a harmonized approach to payroll. In this report, we provide insights into how organizations can unify and transform their global payroll operations. Our goal is to explain global payroll operations’ complexities and emphasize a holistic payroll approach’s significance to ensure a more robust and future-ready payroll function. Scope All industries and geographies Contents In this report, we provide: Emerging workforce needs and payroll’s role in addressing them The increasing role of technology in modern payroll The importance of managed services in payroll management Approach to strategic payroll transformation

Multi-country Payroll (MCP) providers are essential partners for enterprises managing global payroll complexity. They go beyond traditional payroll management, offering tailored services to meet evolving business needs. By delivering integrated solutions, enterprises can centralize operations, standardize processes, and navigate international employment challenges. Amid economic uncertainties, enterprises prioritize cost optimization and operational agility. MCP providers respond with scalable solutions and flexible pricing models, ensuring alignment with organizational needs. As global conditions evolve, MCP providers remain pivotal by delivering compliant, cost-effective, and technology-driven solutions, cementing their role as essential partners in the rapidly evolving payroll ecosystem. In 2025, the payroll landscape is poised for significant transformation due to technology advances and changing business priorities. Enterprises are adopting automation, AI, and data analytics to optimize payroll functions. MCP providers have embraced this shift, integrating advanced technologies to enhance efficiency, accuracy, and compliance. These innovations streamline payroll processes and empower organizations with real-time insights for strategic decision-making. In this report, we analyze the MCP market, highlighting key trends and the transformative impact of next-generation technology elements on revolutionizing payroll. The report examines buyer adoption trends and providers’ investments in this domain. Scope All industries and geographies Service: MCP solutions Contents In this report, we examine: The MCP solutions market size, growth, and deal trends across geographies Investment themes MCP solution characteristics MCP solution provider landscape

The payroll landscape is rapidly evolving, driven by the advent of cloud-based solutions and a surge in digital transformation initiatives. This transformation is reshaping the user experience for various stakeholders. This report highlights the key trends shaping the payroll landscape and delves into the essential features and functionalities that distinguish a payroll technology platform. We also examine the different categories of providers operating in the payroll technology space and outline the key considerations for enterprises when adopting payroll technology solutions. Additionally, the report outlines some prominent payroll technology providers, highlighting their offerings, capabilities, partnerships, and investment priorities. It aims to enable providers to gauge their capabilities relative to their peers and help buyers evaluate providers based on their competencies and focus areas. Scope Geography: global Industry: all major industries Product: payroll platforms Contents In this report, we examine: The payroll technology market overview Prominent payroll technology providers’ profiles Membership(s) Human Resources Sourcing and Vendor Management

Multi-process Human Resources Outsourcing (MPHRO) Services – Provider Compendium 2024 is a comprehensive resource that objectively analyzes 15 leading MPHRO service providers, providing detailed insights into their offerings and capabilities. The compendium combines information from interactions with service providers and Everest Group's proprietary intellectual property to create precise, fact-driven profiles. Each profile in the compendium outlines company mission/vision, key offerings and investments, portfolio mix, and MPHRO market segment focus, technology strategy, and a snapshot of clients. By leveraging primary data from providers and Everest Group's internal expertise, this in-depth analysis serves as a valuable tool for organizations that want information on key providers and their capabilities in the MPHRO market landscape. Scope MPHRO deals that include a minimum of three HR processes Deals involving buyer employee sizes of 1,000 or more All industries and geographies Contents In this report, we analyze 15 MPHRO service provider profiles and include: Service capabilities and strategies: company overview, key leadership, target market segment, MPHRO services suite, technology strategy, partnerships, key MPHRO-related developments, and MPHRO FTEs global spread Client portfolio: total number of clients, major MPHRO clients, recent MPHRO wins, revenue split by geography, industry, and buyer size Delivery locations: key delivery locations worldwide Sourcing considerations: providers’ performance assessment and key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

Over the years, payroll has transformed from a purely transactional to a more strategic function, creating a demand for multi-dimensional, one-stop-shop solution providers. This evolution has led to a gamut of other services, rendered through strategic partnerships beyond Human Capital Management (HCM) systems, including Earned Wage Access (EWA), Employer of Record (EoR), and financial planning and budgeting. Additionally, providers are increasingly incorporating advanced analytics, Artificial Intelligence (AI), and Machine Learning (ML) to automate tasks and improve error detection and user experience to generate value for enterprises. The Multi-country Payroll (MCP) Solutions Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2024. In this report, we provide comprehensive and detailed profiles of 23 MCP solutions providers. The report examines the providers’ market impact, key organizational developments, technology and service capabilities, delivery footprint, and client portfolio across geographies, industries, and buyer sizes. It enables providers to benchmark their capabilities against their peers and empowers buyers to assess providers based on their capabilities. Scope All industries and geographies Contents In this report, we evaluate 23 MCP solutions providers and include: Company overview and recent developments Technology solutions offered Functional capabilities in key MCP areas across regions Client portfolios Country coverage by payroll calculation Gross-to Net (G2N) capability and payroll processing capability Membership(s) Human Resources Sourcing and Vendor Management

As businesses expand globally, Multi-country Payroll (MCP) complexities can become overwhelming. Payroll providers play a vital role in addressing these challenges by offering comprehensive solutions that extend beyond accurate and timely pay. By leveraging automation and cutting-edge technology, these providers streamline processes, reduce errors, and offer valuable workforce insights. Additionally, they offer value-added services such as earned wage access and financial planning, empowering employees and contributing to increased satisfaction and retention. Acting as strategic partners, they enable HR teams to focus on core business objectives. This report assesses 28 MCP providers and positions them on MCP Solutions PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their market impact and vision and capability. As the market has seen an uptick in regional consolidation in the past few years, we have included regional cuts for EMEA and APAC in the report to help enterprises in their regional sourcing decisions. In addition, the report includes sourcing considerations for enterprises that highlight the providers’ key strengths and limitations. Scope Industry: MCP solutions Geography: Global This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading MCP providers, client reference checks, and an ongoing analysis of the MCP solutions market Contents In this report, we examine: The relative positioning of providers on Everest Group’s PEAK Matrix® for MCP Solutions across Global, EMEA, and APAC regions The provider landscape Providers’ key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

Enterprises grappled with challenges such as dealing with a multi-generational workforce, lack of skilled talent, and complex economic and geopolitical environments, making the year 2023 challenging for HR. Navigating these challenges requires scalability and agility. With investments in next-generation technologies such as AI/ML, automation, and generative AI becoming more mainstream, HR providers aim to provide superior productivity at a fraction of the cost required earlier. In this study, we evaluate 18 Multi-process Human Resource Outsourcing (MPHRO) providers and position them on the Everest Group PEAK Matrix® as Leaders, Major Contenders, and Aspirants. The research will be useful to both buyers and providers in assessing the MPHRO market landscape and supporting their strategic decision-making. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading MPHRO providers, client reference checks, and an ongoing analysis of the MPHRO market MPHRO deals that encompass a minimum of three HR processes The deals considered involve a buyer employee size of 1,000 or more Contents In this report, we examine: MPHRO provider landscape’s dynamics Providers based on their market impact vision and capability Everest Group’s PEAK Matrix® evaluation of MPHRO providers Top MPHRO providers across geographies and industries MPHRO providers’ key strengths and limitations Membership(s) Human Resources Sourcing and Vendor Management

In today’s dynamic business landscape, characterized by ever-changing regulations and an evolving workforce, offering a modernized pay experience to employees is essential. This experience must be fast, flexible, and personalized to meet the diverse needs of employees. Unified pay solutions address this challenge by seamlessly consolidating global payroll and payments under a single umbrella. Additionally, these solutions empower employees with financial wellness tools and flexible pay options such as Earned Wage Access (EWA). The benefits of unified pay solutions go beyond just operational enhancements. They not only reduce the heavy administrative burden on payroll teams but also elevate the importance of payroll within the organization by providing enhanced control, visibility, and strategic reporting capabilities. For employees, these solutions offer a superior pay experience, making the employer more attractive and modernizing the entire journey of getting paid. Everest Group surveyed 100+ senior executives in payroll, finance, and HR from diverse organizations to understand the current maturity of global payroll operations and examine the significance of unified pay solutions. The analysis provides insights into the challenges that organizations face and how adopting unified pay solutions can transform the future of global payroll for the better. Scope All industries and geographies Contents In this report, we provide: An overview of our research methodology An analysis of the current state of global payroll, including objectives, outsourcing trends, and reasons for buyer dissatisfaction A closer look at unified pay solutions, their role in overcoming global payroll challenges, and the multiple benefits they offer Key enterprise considerations for adopting unified pay solutions A case study illustrating the positive impact of these solutions Membership(s) Human Resources Outsourcing Excellence

In March 2024, US-headquartered HR solution provider Deel, which started out as an Employer of Record (EOR), announced the acquisition of a prominent Africa-based payroll and HR software and services company, PaySpace. The acquisition holds significant market implications: it signals a shift in EOR providers’ ambitions to develop global payroll capabilities and could spur similar M&As in the market. Additionally, we anticipate that the acquisition will propel Deel closer to its goal of creating a full-suite HR platform that addresses employees' payroll, HR, performance, and compliance needs. In this report, we analyze the acquisition’s background and context and its benefits for Deel and PaySpace. We also explore its implications for the EOR and Multi-country Payroll (MCP) markets, including a rise in investments in global employment platforms and intensification of competition in the market. Scope All industries and geographies Contents In this report, we examine: Key trends in the HR outsourcing space Background and context of the acquisition Benefits of the acquisition for Deel Benefits of the acquisition for PaySpace Market implications of the acquisition Membership(s) Human Resources Outsourcing Excellence