The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals and Customer Experience Management (CXM) leaders can use to support a range of ongoing pricing and commercial discussions with providers, plus internal planning and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook.

The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support a range of ongoing pricing and commercial discussions with providers, internal planning, and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook.

As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023. We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year. What questions did the webinar answer for the participants? Where is outsourced deal pricing headed in 2024 amid an economic slowdown? How can enterprises drive more savings from their outsourcing contracts? How can enterprises realize better value from their Cloud and SaaS contracts?

This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us A contract delineates the specific terms and conditions governing the services provided by a provider. Consequently, contracting holds significant importance in the strategic sourcing process, encompassing both new deals and renewals. This Executive Brief lists key commercial terms and conditions that enterprises should prioritize when entering into contracts with a provider. Additionally, it highlights associated principles aimed at maximizing the value derived from an outsourcing relationship. Scope All industries and geographies Contents This report covers key tenets of essential commercial terms and conditions, based on the analysis of contractual documents in recent outsourcing engagements. The report focuses on the following terms and conditions: Cost of Living Adjustment (CoLA) Foreign exchange adjustment Benchmarking Termination fee Audit clauses Note: Everest Group publishes Executive Briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.

2022 was an unusual year for IT procurement category managers, specifically those managing software and cloud investments. We witnessed price hikes across the board from software and cloud providers, accompanied by enterprise budget cuts in anticipation of a recession. In this webinar, Everest Group’s software pricing expert discussed recent pricing trends, key tactics enterprises use to keep their software spend in check, and the outlook for software and cloud pricing in 2023. Our speakers discussed: Why do enterprises find software licensing negotiations to be challenging? What are the most commonly negotiated clauses in recent deals What are the best practices to keep software spend in check? What is the future outlook for software pricing?