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  • Location Spotlight

    June 25, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Thematic Report

    May 12, 2025
    Market Vista™: 2024 Year in Review and Outlook for 2025 provides an overview of the global services industry’s developments in 2024 and presents Everest Group’s outlook for 2025. We analyze key trends and drivers of in-house delivery centers, offshore/nearshore locations, providers, and outsourcing transactions. The report will help buyers, analysts, experts, and business executives evaluate sourcing market developments from both providers’ and buyers’ perspectives and facilitate timely decision-making. Scope All industries and geographies Contents In this report, we analyze: 2024 global sourcing market trends Outsourcing transactions and trends by function, sector, geography, deal mix, and digital component distribution Offshore/Nearshore in-house developments, including new center setups, distribution by service type, sector, existing and new adopters, and function Onshore, nearshore, and offshore location activities by type, region, city, function, and digital services 34 leading providers based on their annual performance, capability enhancements, M&As, and other key events Global services market outlook for 2025
  • Mega Forces

    April 16, 2025
    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value network adaptations, environmental priorities, socioeconomic and geopolitical shifts, and transformative technologies – helps organizations make sense of systemic changes and align their strategies with the evolving business landscape. The Mega Forces: AI Value Models report spotlights four pivotal forces shaping the evolution of business models and value network adaptations. It outlines disruptive signals, real-world use cases across industries, long-term evolution of forces through 2040, and key considerations and critical next steps for business leaders. Scope All industries and geographies Contents We explore the following forces under AI value models: Always-on data capture: continuous, ubiquitous collection of user data to feed AI algorithms Hyper-personalization: AI to predict user needs and deliver hyper-personalized experiences Co-pilot commerce: AI assistants that contextualize user data to offer expert advice and recommendations Precision pay and pricing: AI models that optimize pricing based on performance and outcomes
  • Executive Briefs

    Dec. 16, 2024
    This Executive Brief is available only to Outsourcing Excellence members. For information on membership, please contact us Since the inception of Global Business Services (GBS), organizations have been refining their resourcing models, balancing in-house operations, outsourcing, or a hybrid resourcing approach. This hybrid model strategically combines the strengths of in-house and outsourced resources, enabling enterprises to achieve greater agility, cost efficiency, and improved service delivery. In this report, we interview leading GBS organizations to examine the intricacies of managing the hybrid resourcing model. The report highlights enterprise challenges, such as viewing outsourcing providers through a master-servant lens rather than as strategic partners, which limits collaboration. To address these challenges, we recommend adopting a unified service delivery model incorporating a central strategy team, workforce planning through HR, and a unified delivery team. This research offers businesses insights to maximize their hybrid model’s potential, foster sustainable partnerships, and drive long-term success in today’s dynamic global environment. Scope All industries and geographies Contents In this report, we examine: The hybrid model’s combined in-house and outsourced strengths How unified service delivery fosters strategic partnerships Actionable guide for driving business success Note: Everest Group publishes Executive Briefs for senior executives from enterprises. These briefs address hot industry topics and particularly challenging issues of the day in an easy-to-digest format.
  • Webinar

    Dec. 03, 2024
    As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of the Global Capability Center (GCC) model has further transformed the economics of outsourcing, prompting both buyers and service providers to reevaluate key elements of their agreements. Watch this webinar as our panel of pricing experts analyzed the significant trends of 2024 and offered a forward-looking view on IT and BPO services pricing for 2025. This session provided valuable insights into the pricing strategies and key levers that can help both parties achieve win-win outcomes in an increasingly complex environment. What questions did the webinar answer? How has the cost of delivering IT and BPO services and pricing changed in 2024? What levers are buyers and providers pulling, and is a win-win arrangement possible? What is the outlook for pricing and costs?
  • Thematic Report

    Aug. 29, 2024
    In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. However, the market is poised to see a reversal. Watch this webinar to hear our pricing experts reveal key commercial trends they have witnessed throughout outsourcing deals made in H1 2024. Specifically, they discussed the pricing of software and cloud platforms and outlined the potential implications of this year’s trends for buyers. Attendees came away with an understanding of where buyers can optimize their spend, where portfolios may be losing value, and potential solutions providers can offer in light of current shifts. What questions did the webinar answer? How has the demand for outsourcing services in APAC evolved in 2024? What are the top learnings and open questions around pricing model changes, generative AI, SaaS pricing, and their impact on commercials in IT and BPO deals? What is the outlook for pricing in APAC?
  • Thematic Report

    June 27, 2024
    Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformation. Led by our experts Titus M, Practice Director, Mukesh Ranjan, Vice President, and Mohit Singhal, Senior Analyst, this webinar explored how CME enterprises can utilize IT outsourcing to create a strategy for differentiated, sustainable transformation. Watch this webinar to learn how to leverage IT outsourcing effectively to augment the enterprise and bolster it against future market disruption. What questions did the webinar answer for the participants? What is the current and future role of IT services within CME enterprises in APAC? How can CME enterprises utilize outsourcing as a strategic lever? What are the unique challenges faced by CME enterprises in APAC?
  • Viewpoint

    May 02, 2024
    In today’s digital landscape, ensuring Trust and Safety (T&S) during elections presents a significant challenge. The proliferation of misinformation, hate speech, and disinformation, exacerbated by the role of AI-generated content, not only undermines the integrity of the democratic process but also diminishes public confidence in online platforms. While platforms are trying to address these issues, there is still much progress to be made. In this viewpoint, we examine the various T&S challenges facing platforms and their impact on T&S operations. The report also explores the recent steps taken by platforms in response to these challenges. Additionally, it introduces our framework designed to assist platforms in effectively addressing these challenges, while also highlighting best practices. Scope All industries and geographies Contents In this report, we examine: The political landscape Challenges that enterprises face Impact of elections on T&S operations A framework to ensure enterprises’ operational preparedness Best practices to follow and the role of providers Membership(s) Trust and Safety Sourcing and Vendor Management
  • Thematic Report

    March 07, 2024
    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of a resurgence in pricing. Similarly, service providers must assess how they can seamlessly deliver the commercial benefits of generative AI and other innovative technologies. In this webinar, Everest Group’s pricing experts explored what this means for Asia-Pacific outsourcing pricing trends in 2024, what is shaping these trends, and the outlook. What questions did the webinar answer for the participants? What are the key expectations and unique requirements in APAC for buyers of outsourcing services? How has pricing changed since 2023? What factors will likely determine price movement in 2024, and how can enterprises be prepared?
  • Thematic Report

    Jan. 30, 2024
    As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Over the past three years, businesses across the globe have struggled to stay within their budgets. In 2021 and 2022, we saw a sharp increase in pricing, and then budgets were slashed in 2023. We face a strong likelihood of an economic slowdown in 2024 and an uphill battle to deliver savings. Watch this webinar to learn current pricing trends and how enterprises can find greater value and lower costs in their outsourcing, cloud, and SaaS contracts in the new year. What questions did the webinar answer for the participants? Where is outsourced deal pricing headed in 2024 amid an economic slowdown? How can enterprises drive more savings from their outsourcing contracts? How can enterprises realize better value from their Cloud and SaaS contracts?