As online dating platforms face growing user expectations, evolving risks, and heightened regulatory scrutiny, T&S has become a strategic imperative rather than a support function. This Viewpoint explores the critical role T&S plays in fostering safer user experiences and protecting brand trust in a deeply personal and high-risk digital environment. It examines the primary drivers compelling enterprises to invest in robust T&S programs, including the need to combat romance scams, deepfake content, and off-platform abuse and outlines the key operational challenges involved in scaling these efforts across regions, cultures, and threat vectors. The report also highlights how leading platforms are investing across technology, people, policy, and process to strengthen T&S systems. It emphasizes the increasing importance of external partnerships to extend global coverage, accelerate response capabilities, and provide specialized support. As outsourcing models evolve, platforms are demanding more strategic alignment, domain expertise, and measurable impact from providers. Ultimately, the report underscores that building safer dating ecosystems requires integrated, user-centered approaches anchored in collaboration, adaptability, and long-term commitment to safety as a core business priority.

Enterprises today face an urgent challenge in their fraud and abuse prevention strategies. While adversaries innovate with automation, synthetic identities, and cross-platform manipulation, most organizations remain reliant on siloed, reactive fraud systems. Traditional systems of record and systems of engagement cannot respond to real-time threats or enforce dynamic policies, leaving organizations exposed to costly delays, false positives, and operational inefficiencies. This report introduces Systems of Execution (SoE) as the next essential step in Trust and Safety (T&S). SoE solutions unify behavioral signals, AI decision engines, and orchestration layers to create an intelligent, self-learning defense model capable of sub-second action. They transform T&S into a proactive function, enabling real-time fraud detection and autonomous enforcement across the customer life cycle. The Viewpoint explores SoE’s real-world applications, CIO-ready KPIs, implementation framework, and a readiness checklist to help enterprises navigate architectural, talent, and ecosystem gaps and accelerate adoption. Scope All industries and geographies Service: T&S and fraud and abuse prevention Contents In this report, we examine: SoE in T&S SoE versus traditional fraud systems SoE’s real-world industry applications and benefits Strategic and operational KPIs for CIOs SoE future state and readiness Implementation framework for SoE in fraud prevention Memberships Trust and Safety Sourcing and Vendor Management

The global rise in digital content, driven by AI, has intensified online threats, including child sexual exploitation and abuse, and solicitation, creation, and distribution of Child Sexual Abuse Material (CSAM). CSAM moderation and prevention require cutting-edge detection tools, expert moderation workflows, and global threat intelligence. It calls for a united and proactive defense ecosystem comprising enterprises, regulatory bodies, T&S technology and service providers, and child welfare agencies worldwide. In this report, we examine emerging CSAM threats, including AI-generated CSAM, review evolving global regulations, and outline enterprise best practices. This report aims to guide organizations to strengthen CSAM detection and prevention efforts in today’s digital landscape. Scope All industries and geographies Contents In this report, we explore: The immediate and growing CSAM threats Global regulatory responses and their impact on enterprise policies Existing technologies for CSAM detection and their limitations Recommendations for enterprises to effectively moderate CSAM Memberships Trust and Safety Sourcing and Vendor Management

Today e-commerce platforms face significant Trust and Safety (T&S) challenges that directly impact consumers and sellers on the platform. Key issues include fake listings, fake accounts, fake reviews, inadequate ad moderation, illicit product sales, account takeovers, platform leakage, return fraud, and payment/refund fraud. The rise of generative AI has further amplified these threats, making them more sophisticated and harder to detect. In this Viewpoint, we examine the various T&S challenges impacting e-commerce platforms and examine the investments they are making in response to these challenges. Additionally, it introduces our framework, designed to help platforms effectively address these issues.

The third-party technology landscape, comprising established legacy companies and emerging start-ups, is rapidly evolving. The growing adoption and emergence of new solutions and increasing collaboration and co-innovation among stakeholders fuel this landscape’s evolution. Third-party Trust and Safety (T&S) technologies’ role will grow with innovation and accountability. Addressing data privacy and security, provider lock-in, and ethical concerns while partnering strategically with providers enables enterprises to scale AI technologies and optimize their T&S operations effectively. In this report, we evaluate the current state of third-party T&S technologies, key trends shaping third-party T&S technology adoption, and challenges enterprises encounter when implementing third-party T&S solutions. The report also includes some best practices for enterprises when partnering with technology providers for technology solutions. Scope All industries and geographies Contents In this report, we examine: Current T&S technology ecosystem’s status Key trends shaping the third-party T&S technology landscape Challenges while adopting third-party technology solutions Enterprise best practices while leveraging third-party T&S technology Membership(s) Trust and Safety Sourcing and Vendor Management

With rising threats in the digital landscape and heightened user awareness, leading digital platforms have started publishing transparency reports to provide insights into the enforcement of their platform policies and actions taken to ensure user safety. Researchers, human rights experts, journalists, and advertisers, among others, can use these reports as they provide metrics and insights into government requests for content takedowns and categorization and platform enforcement actions. This viewpoint examines the intricacies of transparency reporting and discusses current challenges and emerging concerns. It also highlights the role that service and technology providers play and outlines key considerations to enhance transparency in reporting. Scope Industry: trust and safety Geography: global Contents This report examines the concept of transparency reports, their key features, current and future challenges, the role of providers, and essential considerations to enhance transparency reporting. Memberships Trust and Safety Sourcing and Vendor Management

AI offers numerous benefits but also presents unique challenges. Regulations are vital to promote responsible development and build trust in AI. While existing legislations struggle to keep pace with the rapid development of AI systems, the regulatory landscape is evolving toward implementing specific AI regulations. In this viewpoint, we examine the current and upcoming regulatory landscape, analyzing different governments’ regulatory approaches worldwide and their implications for enterprises. The report offers insights to help enterprises navigate the dynamic regulatory environment. Additionally, it provides an enterprise regulatory framework to assist enterprises in managing their AI compliance and better prepare for potential future regulations. Scope Industry: Trust and Safety (T&S) Geography: global Contents In this report, we: Examine the regulatory landscape worldwide Evaluate regulations’ implications on enterprises Assess the leading enterprises’ AI practices Propose an enterprise regulatory framework Recommend best practices for enterprises to prepare for future regulations Membership(s) Trust and Safety Sourcing and Vendor Management

In today’s digital landscape, ensuring Trust and Safety (T&S) during elections presents a significant challenge. The proliferation of misinformation, hate speech, and disinformation, exacerbated by the role of AI-generated content, not only undermines the integrity of the democratic process but also diminishes public confidence in online platforms. While platforms are trying to address these issues, there is still much progress to be made. In this viewpoint, we examine the various T&S challenges facing platforms and their impact on T&S operations. The report also explores the recent steps taken by platforms in response to these challenges. Additionally, it introduces our framework designed to assist platforms in effectively addressing these challenges, while also highlighting best practices. Scope All industries and geographies Contents In this report, we examine: The political landscape Challenges that enterprises face Impact of elections on T&S operations A framework to ensure enterprises’ operational preparedness Best practices to follow and the role of providers Membership(s) Trust and Safety Sourcing and Vendor Management

Generative AI presents a dual role in Trust and Safety (T&S), acting as both a solution and a challenge. While it offers the ability to moderate content, its proficiency in content creation introduces new T&S use cases. With the potential to automate low- and medium-complexity work, generative AI is poised to reshape the nature of work for content moderators, influencing the required skills and the type of work undertaken. As generative AI transforms the landscape, content moderators will see a shift in their responsibilities, necessitating a reevaluation of the skills essential for their roles. This shift in turn will have cascading effects on training requirements, delivery methods, and wellness initiatives tailored for moderators. This viewpoint explores the skills required for content moderators, the evolving nature of their work driven by generative AI, the consequent impact on talent models, the emergence of new work types, evolving talent and delivery models, and the ethical considerations for leveraging generative AI. Scope All industries and geographies Contents In this report, we examine: Essential skills for content moderators Transformation in work dynamics due to generative AI Impact on talent and delivery models Ethical considerations for the future talent model Membership(s) Trust and Safety Sourcing and Vendor Management