Give Feedback
Showing 79 results
  • NEW
    Thematic Report

    Nov. 03, 2025
    The Life and Annuity (L&A) insurance market is fundamentally shifting in sourcing approaches, moving beyond legacy cost-saving models to prioritize agility, innovation, and resilience. This report examines how macroeconomic uncertainties, talent shortages, and evolving customer expectations are prompting insurers to modernize core systems, adopt cloud-based platforms, and expand digital capabilities. The rise of generative AI, regulatory demands, and the need for scalable digital operations are key drivers influencing sourcing decisions. Insurers are embracing strategic models such as cloud XaaS, global capability centers (GCCs), and co-sourcing to meet organization goals while retaining control and accelerating innovation. The report outlines sourcing best practices across IT applications, infrastructure, platform services, and consulting, while also highlighting geographic delivery models, talent hubs, and supplier engagement strategies. With a focus on modular architectures, outcome-based KPIs, and embedded AI capabilities, the study provides a roadmap for insurers and providers to build future-ready sourcing ecosystems.
  • Thematic Report

    Oct. 01, 2025
    Global Business Services (GBS) models are rapidly evolving from cost-focused constructs into value-driven enterprise transformation engines. As the demand for digitalization and innovation intensifies, Finance and Accounting (F&A) services delivered through GBS are becoming increasingly strategic. This report explores how GBS centers deliver both transactional and judgment-intensive F&A activities across global locations, with a focus on process maturity, sourcing models, and enterprise priorities. It also examines the penetration of GBS in delivering core subprocesses such as procure-to-pay, order-to-cash, and record-to-report. Organizations are deepening their investment in intelligent automation, AI, and predictive analytics to modernize F&A operations, reduce manual effort, and enhance compliance. The report highlights key technologies being adopted, emerging use cases across subprocesses, and the characteristics of future-ready GBS organizations. It includes a case example demonstrating how one enterprise transformed its India-based GBS into a global finance hub, delivering significant efficiency gains, compliance improvements, and business impact.
  • Thematic Report

    Sep. 30, 2025
    India remains the most extensively leveraged location globally for delivering a wide range of services. Its vast and diverse talent pool, strong cost competitiveness, and supportive operating business environment drive this leadership. The country continues to serve as a strategic offshore partner for major markets, including the US, the UK, and Europe, enabled by a talent ecosystem aligned to follow-the-sun delivery models. Beyond transactional work, India is increasingly delivering complex services, with engineering research and development, product engineering, and digital services including AI, ML, and cybersecurity, emerging as key growth areas. Tier-1 locations, including Bangalore, Chennai, Delhi NCR, Hyderabad, Kolkata, Mumbai, and Pune, account for ~80% of the overall services market in India. However, owing to increasing cost and margin pressures, rising attrition levels, and intensifying competition, organizations are actively exploring tier-2 and tier-3 cities. This shift is enabling them to access an untapped talent pool at lower attrition levels and operating costs, while also mitigating concentration risks in tier-1 cities. This report will support market providers in their quest to support the right service from the right location within India. It highlights the relative attractiveness and value proposition of key tier-1/2/3 cities for supporting services delivery, based on a multi-faceted assessment.
  • Thematic Report

    Sep. 24, 2025
    Technology services have emerged as the backbone of modern enterprises and providers, powering customer engagement, operational agility, and competitive differentiation. As organizations fast-track their digital transformation journeys, the rapid adoption of technologies such as AI, generative AI, ML, blockchain, cybersecurity, and AR/VR continues to reshape industries across the board. The demand for technology-led R&D and innovation is rising sharply, with enterprises, global capability centers, and providers increasingly embedding digital capabilities into their service delivery models. In this fast-evolving landscape, organizations must proactively scale digital solutions to stay ahead of market disruptions and meet growing customer expectations. To remain competitive and future-ready, businesses will need to revisit and refine their location strategies, building delivery portfolios that align with their digital transformation goals. This Everest Group handbook is designed to support organizations in identifying the right global locations to deliver technology services. It presents a comprehensive and multi-dimensional analysis of the relative attractiveness of leading delivery destinations worldwide. At an overall level, this handbook covers the technology services delivery attractiveness on three broad dimensions: • Talent pulse: an assessment of market maturity, entry, and experienced talent-related attributes for technology services • Financial attractiveness: an assessment of the financial attractiveness of locations from an operating cost perspective for delivery of technology services • Enablers: an assessment of enabling drivers, such as infrastructure and digital readiness, essential for technology services delivery
  • Location Spotlight

    Sep. 08, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Location Spotlight

    Aug. 29, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Technology Awareness Deep Dive

    Aug. 08, 2025
    As the global push for decarbonization intensifies, hydrogen has emerged as a key enabler of deep emissions reductions. While today’s hydrogen economy remains predominantly fossil-based, growing momentum around green and low-carbon hydrogen is catalyzing a strategic shift. This transformation is vital for achieving net-zero targets and building a flexible, resilient, and integrated energy system. Despite the progress, many advanced hydrogen technologies are still maturing, offering untapped potential for cost reduction, efficiency gains, and wider adoption. This report examines the evolving hydrogen technology landscape, with a focus on innovations across production, storage, transport, and end-use applications. On the production side, it highlights advances in green hydrogen through electrolysis, particularly Solid Oxide Electrolysis Cells (SOECs) and Anion Exchange Membrane (AEM) systems, alongside developments in turquoise hydrogen pathways. Storage and transport innovations extend beyond conventional compression or liquefaction, spotlighting novel chemical carriers such as ammonia and Liquid Organic Hydrogen Carriers (LOHCs), as well as solid-state hydrogen storage systems designed for decentralized and mobile uses. The report highlights how these next-generation technologies are shaping the future hydrogen economy, unlocking new possibilities in industrial decarbonization, clean mobility, and grid-scale energy systems. It explores the key drivers accelerating their development, assesses techno-economic dynamics, and examines policy, funding, and infrastructure enables key for commercialization. By offering a strategic view of emerging hydrogen innovations, application readiness, and market viability, this report equips stakeholders with actionable insights to navigate the complex transition toward a clean hydrogen-powered future.
  • Location Spotlight

    Aug. 05, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. These reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Location Spotlight

    Aug. 05, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Viewpoint

    Aug. 01, 2025
    Global Capability Centers (GCCs) are undergoing a profound transformation—from offshore delivery centers to global innovation engines. Enterprises are no longer viewing GCCs merely as vehicles for cost optimization; instead, these centers are being tasked with advancing digital agendas, incubating AI and analytics capabilities, and enabling enterprise-wide resilience and growth. This evolution has dramatically widened the consulting opportunity, with demand rising across setup, scale, and continuous reinvention phases. This Viewpoint examines the end-to-end consulting opportunity across the GCC life cycle, breaking it down into five distinct stages: strategy and feasibility assessment, build and launch, early-life stabilization, digital acceleration, and continuous transformation/monetization. It highlights how consulting firms are playing an expanding role—supporting clients not just with strategy and location screening, but also with capability ramp-up, digital platform modernization, and governance redesign. The report offers providers a structured lens on where to play and how to win—by tailoring value propositions to the unique demands of each stage and building lifecycle-aligned offerings. From strategic BOT transfers and Tier-2 city expansion to AI governance and ESG readiness, the Viewpoint outlines the whitespace opportunities where consulting partners can lead the next wave of GCC evolution.