In the current outsourcing climate, offshoring has seen a significant uptick and sourcing and vendor management leaders are speedily changing their strategies for global location selection. Designing an optimal locations mix is critical today to balance talent availability, supply risk, and costs. Watch Everest Group’s experts as they broke down the latest market dynamics, explored shoring strategies, and uncovered the opportunities hidden in emerging locations. Whether you’re looking to diversify your delivery mix to eliminate concentration risks or optimize your sourcing portfolio for talent availability, this webinar will equip you with the strategic insights needed to refine your location strategy and maintain a competitive edge. What questions did the webinar answer? What are the key considerations for sourcing leaders to optimize their outsourcing locations selection framework? Going into 2025, what location-related developments and trends should be on your radar? How can sourcing and VMO leaders create a future-ready shoring model?

Often, deal conversations are impacted by cost and margin pressures across geographies. Standard and commodity IT service rates, as well as ACV/TCV reduction for managed services, are likely to decrease in the coming year, making it vital for service providers to account for this decline in ongoing or near-term bids. In this insightful webinar, Everest Group experts Parul Jain, Manish Malik, Harshit Mittal, and Ricky Sundrani explored the price and cost forecasts for the next 6 to 12 months across key categories, such as Applications, Infrastructure, and BPO services, across locations such as North America, Europe, and India. The team discussed whether leveraging low-cost locations might be the ideal route for deal fee reduction for service providers, as well as other levers for managing this predicted cost and price decline. From this webinar, attendees understood the latest standings on leading global service delivery locations, key factors driving price and cost changes, and the best strategies for navigating changing markets and mitigating margin erosion. What questions did the webinar answer for the participants? What are the key market trends influencing the shoring and sourcing decisions in 2024? What are the price and cost changes expected over the next 6-12 months, and what will drive these changes? How will they impact the overall commercial deals, and what are service providers doing to navigate through these changes (such as leveraging low-cost locations, gen AI, etc.)? How are service providers managing potentially shrinking margins?

The global services industry is rapidly evolving, and amid this dynamic landscape, Egypt is emerging as a strategic service delivery location. Its compelling talent-cost proposition and favorable operating environment are key drivers of this momentum. Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape. In this report, we highlight the key pillars of Egypt’s value proposition: economic attractiveness, supportive government initiatives, a young and multilingual talent pool, professional excellence, and a tactical geostrategic advantage. Scope Geography: Egypt Services: IT, BP, and ER&D Content In this report, we examine Egypt’s: Global services value proposition Significant cost savings potential Supportive government initiatives Young and multilingual talent pool Professional excellence Tactical geostrategic advantage Membership(s) Locations Insider™ Sourcing and Vendor Management

What crucial insights from last year can locations and workforce strategy leaders apply to 2024, and what will be the critical priorities this year and beyond? In this webinar, our experts explored the anticipated trends shaping 2024’s workforce and locations strategies. We discussed the impact of geopolitical and macroeconomic changes on locations, as well as the potential future direction of shoring strategies. Attendees gathered beneficial insights into strategic workforce decision-making for 2024 and ongoing, with a focus on methodologies for creating an optimized, balanced locations portfolio. What questions did the webinar answer for the participants? What are the key learnings from 2023 in the locations and workforce strategy space? What are the top strategic priorities for locations and workforce strategy heads in 2024? Which locations offer untapped talent potential? How can locations and workforce strategy leadership leverage key trends for 2024 to achieve an optimal locations portfolio?

As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. Macroeconomic and geopolitical landscapes, coupled with cost and margin pressures, pose potential speed bumps to the growth of global services in 2024. Watch this webinar where our expert analysts presented the successes, challenges, and transformative trends that defined the global services industry in 2023 and discussed the opportunities that lie ahead for business leaders in 2024. Attendees gathered valuable insights to shape a forward-looking strategy for their global services delivery and learnt successful approaches adopted by enterprises and service providers, including service delivery locations, sourcing strategy (in-house/GBS vs. outsourced), deal trends, talent strategy, and cost optimization strategy. What questions did the webinar answer for the participants? How did the global services industry perform in 2023? What are the key trends and outlook for the global services market in 2024? What are the observed trends across service delivery location strategies for enterprises and service providers? How are sourcing strategies (in-house/GBS vs. outsourced), enterprises’ leverage of service providers, and the nature of deals expected to evolve

Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver approaches to secure maximum value from delivery location portfolios and offer exclusive insights into the best practices for managing location portfolios and workforce strategies. Whether you hold the reins as a sourcing leader, a delivery head, or a workforce strategy executive, this engaging webinar will provide you with valuable insights and actionable advice to optimize your locations portfolio and maximize returns. What questions has the webinar answered for the participants? What are the hottest global sourcing locations trends of early 2023? What are the different models for managing your locations portfolio? What are the key challenges and best practices for optimizing locations portfolio and workforce strategy? Which crucial aspects are often overlooked when managing locations and workforce strategy? What is the ultimate checklist when evaluating a new location? How can you proactively and programmatically gauge the health of your locations portfolio?

In 2023, business leaders will need to carefully align their workforce strategies with evolving business needs and budgets. While no location offers all the required skills at the desired price points, there are a few markets where demand is slowing, and the right talent can be found. Watch this webinar where our experts discussed which markets are hot and which are fizzing out. They also explored which roles are in high demand across industries and geographies. Whether you’re a workforce strategy executive, sourcing leader, or delivery head, this webinar will provide valuable insights and actionable advice to help you find and attract the best talent for your organization. What questions did the speakers address? What are the top trends across key delivery locations? Which locations are getting hotter vs. cooler from a talent demand perspective? What roles are witnessing slowing demand? Are tier-1 cities really as congested as we think they are?

The current outsourcing climate is showing an increase in offshoring and nearshoring, and organizations are scrambling to adjust their global location selection strategies. Designing a supply base portfolio with an optimal locations mix today is critical to balance talent availability, supply risk, and costs. To stay ahead of the competition, sourcing practitioners and location strategy professionals need to understand key market dynamics and the opportunities each location presents. View this webinar where our analysts discussed the latest global locations market trends and tips for building an effective locations portfolio strategy for 2023. What questions did the webinar answer for the participants? What guidelines can organizations follow to design a best-fit locations portfolio strategy? What are the key considerations for an outsourcing locations selection framework? What are the top service delivery locations based on parameters such as talent and skill availability and financial attractiveness? How can organizations assess location-related developments and trends in 2023? What will the future shoring model look like?

Everest Group regularly organizes virtual sessions in which senior executives across enterprises share their experiences and opinions with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. In this virtual roundtable, executives discuss how the location and sourcing strategies of GBS organizations are evolving to combat the growing concerns around talent acquisition and retention. The conversation also covers best practices for talent management and concentration risk management.

In this webinar, we explored the 2022 global sourcing market, looking at key developments and overall growth trends for the service provider and GBS markets. Additionally, we looked at the changes in location strategies adopted by service providers globally and the emerging trends in these locations. We also discussed the impact of the expected economic slowdown on the market’s overall workforce strategy and offered recommendations to service providers, focusing on which trends to monitor, the importance of sustainable workforce strategy, and the relevance of cost in location decision-making. What questions did the webinar answer for the participants? How has the global service market evolved in 2022, and what are key developments across leading global service providers? How has the location strategy for service providers changed in the past couple of years? How will the expected macroeconomic slowdown impact the war on talent? What are some of the key steps service providers should take as they face the economic slowdown?