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  • NEW
    Viewpoint

    Nov. 06, 2025
    The global workforce is structurally transforming, with freelancers and Independent Contractors (ICs) becoming an essential part of how work gets done. This evolution signals a new era of work defined by agility, flexibility, and specialized expertise, where organizations are redesigning work into projects and tasks and increasingly relying on external talent to fill skill gaps. Driven by the convergence of AI adoption, skill scarcity, cost pressures, and demand for speed, organizations are moving toward a freelancer-inclusive workforce model. Beyond traditional technology and media sectors, industries such as BFSI, manufacturing, healthcare, and life sciences are rapidly embracing freelance talent strategies to access specialized skills, accelerate innovation, and build resilience. This Viewpoint provides a roadmap for enterprises to build organizational advantage through freelance talent by identifying suitable use cases, establishing governance frameworks, and enhancing the freelancer experience. It also highlights how Managed Service Providers (MSPs) are emerging as key partners, offering integrated technology and service models to help enterprises manage freelancers, ensure compliance, and achieve total talent visibility. By combining insights on adoption trends, governance, technology enablement, and future-state operating models, the Viewpoint helps organizations transition from ad hoc freelancer use to a structured, scalable, and compliant freelance talent strategy.
  • Provider Compendium

    Oct. 27, 2025
    The Loyalty Platform – Provider Compendium 2025 provides detailed and fact-based snapshots of 12 loyalty platform providers. Each profile offers a structured overview of the provider’s product and capability focus areas, including platform suite and deployment models, adoption by geography/industry/buyer size, recent developments and investments, key IP and accelerators, integrations and partnership ecosystems, and representative client case examples. The analysis reflects how loyalty platforms are evolving amid tighter privacy/identity expectations, pragmatic buyer preferences for quick integration and ease of use, and the growing role of AI across decisioning, personalization, and operations. The compendium will enable providers to benchmark their capabilities against peers on product depth, ecosystem maturity, and market traction. It will also empower loyalty technology buyers to assess providers based on evidence-backed capabilities and their fit for purpose across industries and regions.
  • Provider Compendium

    Oct. 24, 2025
    The Property and Casualty (P&C) insurance industry is rapidly transforming, driven by volatile market conditions, cost pressures, and increasing operational complexities. As insurers strive for profitable growth and agility, they are reconfiguring core operations and sourcing models to enable intelligent workflows, integrated ecosystems, and accountable service delivery. This shift has elevated the role of third-party providers in enabling front-, middle-, and back-office transformation through technologies such as generative AI, cloud-native platforms, and data-driven decisioning. This compendium report offers an in-depth look at 19 featured providers. As insurers face rising cost pressures, regulatory shifts, and digital disruption, sourcing models are evolving to prioritize transformation, agility, and domain depth. This report enables enterprise buyers to evaluate providers not just by market positioning, but also by operational characteristics, including buyer size served, functional strengths and capabilities, technology solutions and global delivery footprint. Each profile offers a detailed view of provider-specific capabilities, including functional strengths across the insurance value chain, technology solutions, client portfolios, and key delivery locations. The compendium enables enterprise leaders to make informed decisions by providing the actionable intelligence needed to assess strategic fit, compare transformation readiness, and align provider selection with evolving business and operational priorities in the P&C insurance landscape.
  • PEAK Matrix®

    Oct. 15, 2025
    The Property and Casualty (P&C) insurance industry is in the middle of an IT-led transformation, driven by escalating claims from climate events, volatile risk exposures, inflationary pressures, and increasingly sophisticated expectations from both customers and regulators. To stay competitive, insurers are pushing hard across all technology drivers, including modernizing legacy systems, embracing AI and analytics, and transforming the way underwriting, claims, policy administration, and customer engagement are engineered end-to-end. Providers have become essential change agents, bringing domain knowledge, platform innovation, and outcome-oriented delivery to the table. Insurers are increasingly demanding integrated services that embed predictive intelligence, real-time decisioning, and business process support as part of provider support. Cloud migration, API-driven platform architectures, exposure and risk modeling, and embedded tools for AI are no longer optional, they are central to strategic competitiveness. In response, providers are shifting from FTE staffing models to value-linked partnerships, investing in domain-specific capabilities, scalable solutions, and modular accelerators. As insurers focus on profitable growth, operational resilience, and customer trust, their IT partners must deliver not merely cost savings, but also domain insight and business leverage. Successful providers position themselves as orchestration partners enabling insurers to become more agile to evolving risks, regulatory demands, and market opportunities through technology, transformation, and domain-rich delivery. This report profiles 31 leading P&C insurance IT Service (ITS) providers featured on the Property and Casualty (P&C) Insurance IT Services PEAK Matrix® Assessment 2025 and offers actionable insights for enterprise stakeholders navigating a rapidly shifting market.
  • Tech Vendor Spotlight

    Oct. 07, 2025
    AI-based facial age estimation has become a vital digital trust, privacy, and compliance enabler as platforms seek scalable solutions to verify user age in anonymous and age-restricted environments. Unlike traditional age verification approaches, these solutions apply real-time AI and computer vision to estimate a user’s age from facial features supporting seamless onboarding, access controls, and regulatory adherence while minimizing friction. Enterprises across sectors from social media and gaming to e-commerce are increasingly adopting facial age estimation to balance safety, compliance, and user experiences. Key enterprise expectations include explainability, bias mitigation, and anti-spoofing safeguards. This report profiles 11 technology providers, comparing their capabilities across detection range and accuracy, liveness detection, privacy and explainability, integration and customization, as well as benchmark and compliance.
  • Viewpoint

    Oct. 07, 2025
    Contingent Workforce Management (CWM) is evolving from a transactional support function to a strategic enterprise agility and talent optimization enabler. Amid growing complexity from geopolitical shifts, remote work, and demand for specialized skills, organizations must move beyond legacy models built for cost control. Instead, future-ready CWM programs must integrate new channels such as freelancers and direct sourcing, embrace digital orchestration, and embed advisory capabilities that align talent strategies with broader business goals. This report introduces a framework based on seven pillars of CWM program excellence: talent ecosystem centric, insight-driven, agile orchestration, embedded advisory, digital enablement, total talent led, and compliance readiness. It also explores how organizations can adopt these pillars by leveraging strategic partnerships and using Build-Operate-Transfer (BOT) models to accelerate capability building without long-term outsourcing. Designed for CHROs, procurement leaders, and MSPs, the report offers a clear blueprint to help organizations achieve sustained success in a rapidly changing workforce environment.
  • State of the Market

    Oct. 01, 2025
    The surge in case volumes, more stringent regulatory demands, and therapeutic areas’ rising complexities are significantly transforming pharmacovigilance (PV). As the industry adapts to more tailored reporting requirements and longer patient monitoring periods, enterprises are under pressure to optimize operations without compromising quality. This evolution has led to a reassessment of sourcing strategies, with many exploring flexible engagement models and realigning investments to balance cost and efficiency. Providers are responding by deepening their therapeutic expertise, expanding their service offerings, and integrating automation and analytics throughout the value chain. Adopting AI-enabled tools, predictive signal detection, and real-world data is accelerating operational agility and regulatory compliance. Meanwhile, commercial models are shifting away from transactional engagements toward hybrid and value-linked constructs. These shifts are intensifying competition among CROs, BPOs, and niche players, each aiming to demonstrate adaptability, innovation, and compliance strength. The report helps business and procurement leaders understand how to evolve sourcing approaches to meet future demands while ensuring long-term PV resilience.
  • Viewpoint

    Sep. 30, 2025
    Investment banking enterprises face mounting pressure from volatile macroeconomic conditions, fee compression, disintermediation through special purpose acquisition companies and direct listings, and increasingly complex regulatory mandates such as Basel III/IV, MiFID II, and Dodd-Frank. Traditional human-led models, patchwork systems of record, and fragmented engagement layers constrain scalability, personalization, and responsiveness. This Viewpoint introduces Systems of Execution (SoE) as intelligent, agent-driven layers that unify data, automate workflows, and enable real-time, autonomous execution across the investment banking value chain. SoE moves beyond static systems of record and engagement by embedding orchestration directly into high-stakes workflows, allowing investment banks to proactively adapt to regulatory shifts, market changes, and client demands. The report details a phased adoption framework from agent-readable data fabric and embedded orchestration to oversight, governance, and scaled orchestration. It presents enterprise use cases where SoE can reduce friction in onboarding, KYC, suitability reviews, pitchbook preparation, and regulatory filings. A Bridgewater Associates case study illustrates how SoE-enabled orchestration, powered by Amazon Bedrock and Anthropic Claude, accelerated research workflows, compressed cycle times, and democratized access to insights across analyst teams. The report concludes with a strategic roadmap that positions SoE as structural enablers of scale, compliance, and growth in capital markets. Investment banks adopting SoE can transition from fragmented operations to intelligent execution that reshapes how deals are sourced, structured, reviewed, and closed.
  • Thematic Report

    Sep. 24, 2025
    Technology services have emerged as the backbone of modern enterprises and providers, powering customer engagement, operational agility, and competitive differentiation. As organizations fast-track their digital transformation journeys, the rapid adoption of technologies such as AI, generative AI, ML, blockchain, cybersecurity, and AR/VR continues to reshape industries across the board. The demand for technology-led R&D and innovation is rising sharply, with enterprises, global capability centers, and providers increasingly embedding digital capabilities into their service delivery models. In this fast-evolving landscape, organizations must proactively scale digital solutions to stay ahead of market disruptions and meet growing customer expectations. To remain competitive and future-ready, businesses will need to revisit and refine their location strategies, building delivery portfolios that align with their digital transformation goals. This Everest Group handbook is designed to support organizations in identifying the right global locations to deliver technology services. It presents a comprehensive and multi-dimensional analysis of the relative attractiveness of leading delivery destinations worldwide. At an overall level, this handbook covers the technology services delivery attractiveness on three broad dimensions: • Talent pulse: an assessment of market maturity, entry, and experienced talent-related attributes for technology services • Financial attractiveness: an assessment of the financial attractiveness of locations from an operating cost perspective for delivery of technology services • Enablers: an assessment of enabling drivers, such as infrastructure and digital readiness, essential for technology services delivery
  • Provider Compendium

    Sep. 23, 2025
    5G is rapidly evolving as a foundational technology in the telecommunications and enterprise sectors, enabling ultra-low latency, high throughput, and massive device connectivity. It powers applications such as private networks, industrial automation, real-time analytics, autonomous operations, and immersive experiences. Providers are helping clients unlock these benefits by offering end-to-end 5G engineering services spanning device, network, and solution layers. However, enterprises face significant challenges – such as architectural complexities, talent shortages, evolving standards, integration with cloud and edge infrastructure, and ensuring interoperability in multi-provider environments – in realizing 5G’s full potential. Providers are addressing these issues through investments in labs, AI-led automation, IPs, and partnerships with OEMs, hyperscalers, and telecom providers. This compendium evaluates 14 leading providers delivering 5G engineering services. Each provider profile presents a detailed overview of vision, capabilities, solutions, case studies, and investments across 5G service areas. This research is designed to assist enterprises in identifying the right partners for use-case-driven 5G deployment – across product, network, and solution engineering.