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  • NEW
    PEAK Matrix®

    Nov. 13, 2025
    As cloud costs grow more dynamic and AI use proliferates, FinOps is evolving from cost reporting to a broader operating model that blends granular cost/usage analytics with governance and policy management, AI-powered automation, sustainability/carbon tracking, and unit-economics visibility. Leading platforms integrate with ITSM, ERP, and DevOps pipelines and increasingly span multi-cloud, SaaS, Kubernetes, and AI workloads to align agility with financial accountability. Providers are responding with AI copilots and advanced analytics. However, overall maturity remains uneven. Most platforms deliver strong anomaly detection and actionable insights, but fully automated, hands-free remediation is still uncommon. Buyers need to prioritize demonstrable savings, intuitive usability, seamless integration, flexible commercial models, and partner-like support when selecting platforms. In this report, we assess 19 FinOps providers featured in the FinOps Cost Management Products PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings.
  • State of the Market

    Nov. 11, 2025
    Over the past two decades, Global Business Services (GBS) centers have evolved from cost-focused delivery hubs to integral strategic partners transforming enterprises. The GBS model today plays a pivotal role in enabling agility, scalability, and innovation across industries. The ongoing shift toward digitalization, coupled with macroeconomic uncertainties and talent-market realignment, has accelerated enterprises’ reliance on GBS centers to deliver higher-value outcomes. The GBS Data Book 2025 provides a comprehensive, data-driven view of theGBS landscape based on Everest Group’s proprietary GBS database, covering more than 5,800+ offshore/nearshore centers. This edition captures the latest trends shaping the GBS ecosystem, including the scale, scope, and maturity of GBS centers across industries, functions, and geographies. It analyzes center setup activity from 2021 through Q1 2025, spotlighting shifts in adoption patterns, delivery portfolios, digital maturity, and emerging locations. While the forthcoming GBS State of the Market report will contextualize these findings through strategic narratives and implications, the GBS Data Book 2025 serves as a companion data compendium, providing quantitative insights and factual benchmarks to support market sizing, strategy formulation, and investment decisions.
  • Provider Compendium

    Nov. 11, 2025
    Software product engineering services for mid-market enterprises are witnessing strong growth driven by their growing ambition to innovate faster and scale smarter. The increasing reliance on technology outsourcing has accelerated their ability to move beyond minimum viable products and achieve full-scale software rollouts. While resource and technology limitations have traditionally caused delays and budget overruns, the emergence of AI is reshaping this landscape by driving substantial cost efficiencies. Combined with the adoption of low-code and no-code platforms, AI-powered development is delivering tangible productivity gains in coding, testing, and deployment, enabling mid-market players to compete with larger enterprises on both agility and innovation. Demand patterns and engagement models in the mid-market segment differ markedly from those of large enterprises, leading to a fundamental shift in what these firms expect from their providers. Mid-market enterprises are increasingly moving away from providers focused solely on staffing toward strategic partners that can deliver an integrated value proposition combining cost efficiency, agility, and innovation. This compendium provides comprehensive and fact-based snapshots of 23 software product engineering service providers for mid-market enterprises. Each profile offers a detailed overview of the provider’s software product engineering services, solutions offered, strategic partnerships and investments, market performance, and customer case studies.
  • Viewpoint

    Nov. 06, 2025
    The global workforce is structurally transforming, with freelancers and Independent Contractors (ICs) becoming an essential part of how work gets done. This evolution signals a new era of work defined by agility, flexibility, and specialized expertise, where organizations are redesigning work into projects and tasks and increasingly relying on external talent to fill skill gaps. Driven by the convergence of AI adoption, skill scarcity, cost pressures, and demand for speed, organizations are moving toward a freelancer-inclusive workforce model. Beyond traditional technology and media sectors, industries such as BFSI, manufacturing, healthcare, and life sciences are rapidly embracing freelance talent strategies to access specialized skills, accelerate innovation, and build resilience. This Viewpoint provides a roadmap for enterprises to build organizational advantage through freelance talent by identifying suitable use cases, establishing governance frameworks, and enhancing the freelancer experience. It also highlights how Managed Service Providers (MSPs) are emerging as key partners, offering integrated technology and service models to help enterprises manage freelancers, ensure compliance, and achieve total talent visibility. By combining insights on adoption trends, governance, technology enablement, and future-state operating models, the Viewpoint helps organizations transition from ad hoc freelancer use to a structured, scalable, and compliant freelance talent strategy.
  • Provider Compendium

    Nov. 04, 2025
    The shift toward value-based care, proactive population health management, and quality-linked reimbursement models is rapidly transforming the healthcare industry. Care management platforms have become foundational infrastructure, enabling organizations to manage chronic conditions, close care gaps, enhance regulatory reporting, and improve member outcomes. Recent advances have extended platform capabilities beyond documentation to include AI-enabled orchestration, real-time analytics, and interoperability frameworks that integrate Electronic Health Records (EHRs), claims, labs, pharmacy data, social determinants of health, and wearables. Providers are increasingly embedding generative AI for care plan automation, conversational engagement, and clinical record summarization, while agentic AI is beginning to assist in decision-making areas such as prior authorization. Despite these innovations, challenges persist in achieving seamless EHR integration, end-to-end workflow automation, and consistent adoption of next-generation features. Consequently, buyers are emphasizing platforms that offer scalability, automation, user-centric design, and interoperability with other systems. Providers, in turn, are differentiating through domain-focused capabilities (for example, chronic disease management and behavioral health), star optimization, and interoperability maturity. This report evaluates care management platform providers, positioning them as Leaders, Major Contenders, and Aspirants based on their vision, capabilities, and market impact. The analysis leverages Everest Group’s annual RFI process, provider briefings, buyer interviews, and proprietary market research.
  • Discovery

    Nov. 03, 2025
    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world’s leading companies, start-ups, universities, institutes, and the entire R&D ecosystem and leverage the Strengths, Opportunities, Aspirations, and Results (SOAR) framework to analyze the innovations’ rationale and possible benefits. The insights will help you understand the themes shaping science and technology development, enhance your R&D, strengthen strategies, comprehend the developer landscape, and identify best practices for your product pipelines
  • Discovery

    Nov. 03, 2025
    Discoveries focus on specific science and technology innovations that address today’s critical business issues and challenges. These brief yet detailed profiles highlight innovations across the world’s leading companies, start-ups, universities, institutes, and the entire R&D ecosystem and leverage the Strengths, Opportunities, Aspirations, and Results (SOAR) framework to analyze the innovations’ rationale and possible benefits. The insights will help you understand the themes shaping science and technology development, enhance your R&D, strengthen strategies, comprehend the developer landscape, and identify best practices for your product pipelines
  • State of the Market

    Oct. 29, 2025
    The Property and Casualty (P&C) insurance industry is operationally transforming in response to rising claims costs, regulatory pressures, and the need for agility in distribution and servicing. Insurers are moving beyond cost-driven outsourcing to pursue AI-enabled, platform-centric, and outcome-oriented service partnerships. The integration of modular platforms, cloud-native technologies, and intelligent automation is helping insurers achieve underwriting accuracy, improve claims efficiency, and enhance customer experiences. The report examines key shifts in buyer behaviors, including increased demand from first-time and midsize buyers, the rise of multi-tower contracts, and the geographic expansion of outsourcing beyond North America to the UK and APAC. It also highlights high-growth segments such as specialty insurance, Managing General Agents (MGAs), and underwriting support, where providers can deliver differentiated value. Provider performance ratings and buyer insights further reveal growing expectations for domain expertise, flexible engagement models, and proactive innovation.
  • Provider Compendium

    Oct. 27, 2025
    The Loyalty Platform – Provider Compendium 2025 provides detailed and fact-based snapshots of 12 loyalty platform providers. Each profile offers a structured overview of the provider’s product and capability focus areas, including platform suite and deployment models, adoption by geography/industry/buyer size, recent developments and investments, key IP and accelerators, integrations and partnership ecosystems, and representative client case examples. The analysis reflects how loyalty platforms are evolving amid tighter privacy/identity expectations, pragmatic buyer preferences for quick integration and ease of use, and the growing role of AI across decisioning, personalization, and operations. The compendium will enable providers to benchmark their capabilities against peers on product depth, ecosystem maturity, and market traction. It will also empower loyalty technology buyers to assess providers based on evidence-backed capabilities and their fit for purpose across industries and regions.
  • Provider Compendium

    Oct. 24, 2025
    The Property and Casualty (P&C) insurance industry is rapidly transforming, driven by volatile market conditions, cost pressures, and increasing operational complexities. As insurers strive for profitable growth and agility, they are reconfiguring core operations and sourcing models to enable intelligent workflows, integrated ecosystems, and accountable service delivery. This shift has elevated the role of third-party providers in enabling front-, middle-, and back-office transformation through technologies such as generative AI, cloud-native platforms, and data-driven decisioning. This compendium report offers an in-depth look at 19 featured providers. As insurers face rising cost pressures, regulatory shifts, and digital disruption, sourcing models are evolving to prioritize transformation, agility, and domain depth. This report enables enterprise buyers to evaluate providers not just by market positioning, but also by operational characteristics, including buyer size served, functional strengths and capabilities, technology solutions and global delivery footprint. Each profile offers a detailed view of provider-specific capabilities, including functional strengths across the insurance value chain, technology solutions, client portfolios, and key delivery locations. The compendium enables enterprise leaders to make informed decisions by providing the actionable intelligence needed to assess strategic fit, compare transformation readiness, and align provider selection with evolving business and operational priorities in the P&C insurance landscape.