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  • Thematic Report

    Sep. 24, 2025
    Technology services have emerged as the backbone of modern enterprises and providers, powering customer engagement, operational agility, and competitive differentiation. As organizations fast-track their digital transformation journeys, the rapid adoption of technologies such as AI, generative AI, ML, blockchain, cybersecurity, and AR/VR continues to reshape industries across the board. The demand for technology-led R&D and innovation is rising sharply, with enterprises, global capability centers, and providers increasingly embedding digital capabilities into their service delivery models. In this fast-evolving landscape, organizations must proactively scale digital solutions to stay ahead of market disruptions and meet growing customer expectations. To remain competitive and future-ready, businesses will need to revisit and refine their location strategies, building delivery portfolios that align with their digital transformation goals. This Everest Group handbook is designed to support organizations in identifying the right global locations to deliver technology services. It presents a comprehensive and multi-dimensional analysis of the relative attractiveness of leading delivery destinations worldwide. At an overall level, this handbook covers the technology services delivery attractiveness on three broad dimensions: • Talent pulse: an assessment of market maturity, entry, and experienced talent-related attributes for technology services • Financial attractiveness: an assessment of the financial attractiveness of locations from an operating cost perspective for delivery of technology services • Enablers: an assessment of enabling drivers, such as infrastructure and digital readiness, essential for technology services delivery
  • Location Spotlight

    Sep. 08, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Location Spotlight

    Aug. 29, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Viewpoint

    Aug. 29, 2025
    In July 2025, the US Senate introduced the bipartisan Keep Call Centers in America Act of 2025 bill. Although still pending, the bill signals a potentially significant policy shift designed to limit the offshoring of US call center jobs. The legislation would apply to any company operating call centers with 50 or more employees, linking access to federal benefits with maintaining domestic operations. It would also mandate greater transparency when customer service work is delivered from offshore locations. If enacted, the Act could reshape global delivery strategies for customer experience services by raising the cost of offshoring and introducing new compliance burdens for US-based enterprises. Global services firms with sizable offshore delivery portfolios – particularly in India, the Philippines, and nearshore hubs – may face business continuity risks, client scrutiny, and contract renegotiations. Conversely, the legislation could stimulate greater onshore investment in the US, altering the global services delivery mix. This Risk Radar analyzes the legislative context, potential business implications, and considerations for global services firms as they monitor developments around this bill.
  • Location Spotlight

    Aug. 05, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. These reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Location Spotlight

    Aug. 05, 2025
    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market dynamics and the related opportunities each location presents.
  • Thematic Report

    July 31, 2025
    Europe continues to be a strategic hub for global technology services delivery due to its strong technology talent ecosystem, multilingual workforce, and mature digital infrastructure. These strengths make Europe an attractive destination for delivering complex, high-value technology services, despite rising costs and saturation in several tier-1 cities. As demand remains steady in tier-1 locations, global organizations are increasingly exploring tier-2/3 cities as emerging technology hubs. These cities offer moderate cost savings, access to an untapped talent pool, and a steady university graduate base. Improvements in infrastructure and enhanced business environment boost the region’s viability for global delivery. Additionally, tier-2/3 cities serve as strategic spoke locations for business continuity, offering lower competition and supporting risk diversification beyond overleveraged tier-1 hubs. This Everest Group report helps global organizations identify the right European locations to support and drive technology services delivery. It highlights the relative attractiveness of key tier-1 and tier-2/3 locations for supporting technology services using a holistic and multi-faceted assessment.
  • FEATURED
    State of the Market

    June 30, 2025
    The global services market registered modest growth in 2024, with revenue increasing by 2-4% to approximately US$290 billion. This growth marked a continued deceleration from the strong post-COVID-19 rebound, driving an approximately 12% surge in global services delivery revenue in 2022. Growth slowed further in 2023, with revenue rising by only 3-5%. Moreover, the global services market saw a marginal increase in headcount in 2024, with roughly 200,000 FTEs added to the workforce across regions. In this Global Locations State of the Market Report 2025, we analyze the global services locations landscape, evaluate developments, and assess key trends to design an optimal locations portfolio strategy. The Key Trends report in this analysis examines global locations and the center landscape, adoption trends from 2024, and leaders’ priorities for building a successful location mix in 2025. The report also analyzes headcount and revenue growth trends in the global services market at geographic/regional levels. It includes a breakdown of new center setups by geography and function, including IT application development and maintenance, IT infrastructure, engineering, R&D, contact center operations, and non-voice business services.
  • Thematic Report

    April 07, 2025
    LATAM is a strong nearshore option for global service delivery, offering proximity to North America, a skilled bilingual workforce, and cost benefits. Companies seeking operational efficiency and geographic diversification through nearshoring turn to this region. LATAM’s services landscape is evolving rapidly, expanding beyond traditional workstreams to support advanced capabilities, such as generative AI, ML, and knowledge-based services. Digital and IT infrastructure investments are strengthening LATAM’s position as a viable alternative to traditional offshore mega hubs. As companies reassess their sourcing and nearshoring strategies, LATAM stands out as a key differentiator. In this report, we examine the LATAM region as a key destination for nearshoring opportunities. It ranks 16 countries across the region based on their attractiveness for global service delivery. The report evaluates various parameters to assess the region’s appeal from a service delivery perspective, focusing on the service delivery landscape, key processes delivered, and each country’s future potential. Scope Geography: LATAM Service: IT-BP Contents In this report, we: Examine IT-BP delivery growth drivers in LATAM Analyze LATAM’s operating risks and financial attractiveness Assess risks and rewards, highlighting relevant trade-offs Offer a global services delivery overview Evaluate key market trends, market activity, and function maturity
  • Viewpoint

    March 19, 2025
    Location selection has long been a vital business decision, but changing global forces are reshaping its strategic importance. Rising uncertainty, geopolitical shifts, and evolving workforce dynamics demand a more structured, forward-looking approach. Enterprises and service providers are migrating from a traditional, demand-driven location selection model to a proactive, programmatic model that ensures resilience and long-term operational continuity. While cost, talent, and government incentives remain key considerations, their relative influence is changing in defining the location strategy. Decision-makers must reassess priorities, integrate emerging trends, and adapt to regional developments to future-proof their location portfolios. A holistic, forward-looking approach is key to maximizing each location’s value within a broader portfolio. Digital infrastructure, ease of doing business, sustainability regulations, and the evolving role of AI and automation in service delivery are becoming increasingly relevant. Rapid changes in geopolitics, technology, regulations, and workforce dynamics demand decision-makers to think beyond traditional metrics. They must proactively adapt their location strategies to stay ahead. This Viewpoint examines how new operating models, technology, and evolving business priorities are redefining location strategy, helping organizations stay agile and competitive in an uncertain world. Scope All industries and geographies Contents In this report, we examine: Traditional location selection levers and their shortcomings Key themes shaping the location strategy’s future