Global Business Services (GBS) models are rapidly evolving from cost-focused constructs into value-driven enterprise transformation engines. As the demand for digitalization and innovation intensifies, Finance and Accounting (F&A) services delivered through GBS are becoming increasingly strategic. This report explores how GBS centers deliver both transactional and judgment-intensive F&A activities across global locations, with a focus on process maturity, sourcing models, and enterprise priorities. It also examines the penetration of GBS in delivering core subprocesses such as procure-to-pay, order-to-cash, and record-to-report. Organizations are deepening their investment in intelligent automation, AI, and predictive analytics to modernize F&A operations, reduce manual effort, and enhance compliance. The report highlights key technologies being adopted, emerging use cases across subprocesses, and the characteristics of future-ready GBS organizations. It includes a case example demonstrating how one enterprise transformed its India-based GBS into a global finance hub, delivering significant efficiency gains, compliance improvements, and business impact.

What crucial insights from last year can locations and workforce strategy leaders apply to 2024, and what will be the critical priorities this year and beyond? In this webinar, our experts explored the anticipated trends shaping 2024’s workforce and locations strategies. We discussed the impact of geopolitical and macroeconomic changes on locations, as well as the potential future direction of shoring strategies. Attendees gathered beneficial insights into strategic workforce decision-making for 2024 and ongoing, with a focus on methodologies for creating an optimized, balanced locations portfolio. What questions did the webinar answer for the participants? What are the key learnings from 2023 in the locations and workforce strategy space? What are the top strategic priorities for locations and workforce strategy heads in 2024? Which locations offer untapped talent potential? How can locations and workforce strategy leadership leverage key trends for 2024 to achieve an optimal locations portfolio?