The impact of climate change on businesses is real and worrisome. In the past few years, discussions around climate change have moved beyond newspaper articles, environmental conferences, activist movements, and government policy-making to boardroom discussions, corporate agendas, and strategic planning. Most global organizations are increasingly feeling climate change’s negative impact on their supply chains, manufacturing, operations, and even human capital, which is the primary resource for companies, especially in the global services industry. In this viewpoint, we explore the short- and long-term impact of climate change to help business leaders think about their climate change response strategies, including altering supply chains or changing delivery locations to manage and mitigate climate change risks that could affect their organizations. We assess the climate change impact on major global delivery locations, including Jakarta, Manila, Cairo, Riyadh, London, Istanbul, San Francisco, Mexico City, Sao Paulo, and Buenos Aires. Scope All industries and geographies Contents This viewpoint examines: The global impact of climate change The significance of climate change for global business leaders Climate change impact on major global delivery locations Future action plan and key imperatives for global companies Membership(s) Locations Insider™ Sourcing and Vendor Management

Technology services have become critical for enterprises to ensure continued engagement and superior user experiences for customers. While the COVID-19 pandemic impacted global economies and affected most industries and verticals, it proved to be a blessing in disguise for technology-led R&D services, which grew manifold due to digital enablement across all businesses. In fact, digital transformation led to faster adoption of emerging technologies (such as AI, ML, blockchain, and 5G) among enterprises and consumers globally. Therefore, it is vital for market participants (enterprises, GBS organizations, and service providers) to continue to introduce and leverage these new avenues in their wider service delivery constructs in a sustained manner. To remain competitive and sustainable, market stakeholders will also have to review their location strategies and develop a delivery portfolio that aligns with the blueprint of their digital transformation go-to-market strategy. This Everest Group handbook will support market participants looking to identify the right location/s to support technology services delivery. It highlights the relative attractiveness of leading global locations for supporting technology services based on a holistic and multi-faceted assessment. The handbook examines technology services’ delivery attractiveness along three broad dimensions: Talent pulse: an assessment of market maturity, entry, and employed talent-related attributes for technology services Financial feasibility: an assessment of a location’s financial attractiveness for delivering technology services from an operating cost perspective Enablers: a study of enabling drivers – such as infrastructure, digital readiness, start-up ecosystem, and the business environment – essential for technology services delivery Scope The handbook analyzes the attractiveness of 20 locations for technology services delivery, including software, quality assurance, data services, and exponential technology skills clusters, across major geographies and industries Industry: global sourcing, engineering services Geography: global Contents In this report, we examine the attractiveness of 20 locations for technology services delivery and help market participants select: The locations that have the right set of skills and talent availability The locations that are financially feasible to sustain operations The locations that provide the best operating and business environment to set up delivery centers We also carry out a comparative assessment of locations to help build an optimized delivery portfolio. Membership(s) Locations Insider™ GBS/SS Talent Excellence Engineering Services Sourcing and Vendor Management

The FinTech market continues to evolve and grow rapidly in 2018. The global investment in FinTech reached an all-time high in 2017 and the net funding value crossed US$30 billion. Amidst the changing consumer demands, FinTech has evolved and continues to disrupt and reshape commerce, payments, lending, and capital markets among others. FinTech investments continue to be concentrated in mature hubs such as the United States, London, and Hong Kong driven by presence of high-quality talent base backed by strong infrastructure. However, investors and startups are progressively focusing on emerging hubs such as Mumbai, Bangalore, Singapore, Sao Paulo, and Dublin for FinTech delivery, primarily due to increasingly talent and cost pressures in mature locations. This report provides detailed assessment (includes employed talent pool, innovation potential, and cost of delivery) and relative attractiveness of 19 emerging hub locations for FinTech delivery baselined against three locations that are the most mature and have predominantly been the hotspots for investment. It focuses on the global delivery of FinTech across various use-case segments in the BFSI domain. The report covers market landscape of FinTech activity along with investment trends and implications for enterprises, venture capitalists, and private equity players. The report is divided into three broad sections: FinTech market landscape Relative assessment of emerging FinTech hubs Compendium of emerging hub locations The scope of the report Industry: FinTech Focus: FinTech startups and Global In-house Centers (GICs) FinTech segments: Core Banking Lending Payments Personal Finance Management Capital Markets Risk Management Insurance Geography: Global, i.e., offshore, nearshore, and onshore locations Membership(s) Locations Insider™