The global services industry is rapidly evolving, and amid this dynamic landscape, Egypt is emerging as a strategic service delivery location. Its compelling talent-cost proposition and favorable operating environment are key drivers of this momentum. Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape. In this report, we highlight the key pillars of Egypt’s value proposition: economic attractiveness, supportive government initiatives, a young and multilingual talent pool, professional excellence, and a tactical geostrategic advantage. Scope Geography: Egypt Services: IT, BP, and ER&D Content In this report, we examine Egypt’s: Global services value proposition Significant cost savings potential Supportive government initiatives Young and multilingual talent pool Professional excellence Tactical geostrategic advantage Membership(s) Locations Insider™ Sourcing and Vendor Management

What crucial insights from last year can locations and workforce strategy leaders apply to 2024, and what will be the critical priorities this year and beyond? In this webinar, our experts explored the anticipated trends shaping 2024’s workforce and locations strategies. We discussed the impact of geopolitical and macroeconomic changes on locations, as well as the potential future direction of shoring strategies. Attendees gathered beneficial insights into strategic workforce decision-making for 2024 and ongoing, with a focus on methodologies for creating an optimized, balanced locations portfolio. What questions did the webinar answer for the participants? What are the key learnings from 2023 in the locations and workforce strategy space? What are the top strategic priorities for locations and workforce strategy heads in 2024? Which locations offer untapped talent potential? How can locations and workforce strategy leadership leverage key trends for 2024 to achieve an optimal locations portfolio?

Is your location portfolio and workforce strategy primed to manage black swan events, persisting economic uncertainties, cost and price pressures, and the geopolitical changes of today’s business landscape? Watch this webinar as Everest Group experts deliver approaches to secure maximum value from delivery location portfolios and offer exclusive insights into the best practices for managing location portfolios and workforce strategies. Whether you hold the reins as a sourcing leader, a delivery head, or a workforce strategy executive, this engaging webinar will provide you with valuable insights and actionable advice to optimize your locations portfolio and maximize returns. What questions has the webinar answered for the participants? What are the hottest global sourcing locations trends of early 2023? What are the different models for managing your locations portfolio? What are the key challenges and best practices for optimizing locations portfolio and workforce strategy? Which crucial aspects are often overlooked when managing locations and workforce strategy? What is the ultimate checklist when evaluating a new location? How can you proactively and programmatically gauge the health of your locations portfolio?

Technology services have become critical for enterprises to ensure continued engagement and superior user experiences for customers. While the COVID-19 pandemic impacted global economies and affected most industries and verticals, it proved to be a blessing in disguise for technology-led R&D services, which grew manifold due to digital enablement across all businesses. In fact, digital transformation led to faster adoption of emerging technologies (such as AI, ML, blockchain, and 5G) among enterprises and consumers globally. Therefore, it is vital for market participants (enterprises, GBS organizations, and service providers) to continue to introduce and leverage these new avenues in their wider service delivery constructs in a sustained manner. To remain competitive and sustainable, market stakeholders will also have to review their location strategies and develop a delivery portfolio that aligns with the blueprint of their digital transformation go-to-market strategy. This Everest Group handbook will support market participants looking to identify the right location/s to support technology services delivery. It highlights the relative attractiveness of leading global locations for supporting technology services based on a holistic and multi-faceted assessment. The handbook examines technology services’ delivery attractiveness along three broad dimensions: Talent pulse: an assessment of market maturity, entry, and employed talent-related attributes for technology services Financial feasibility: an assessment of a location’s financial attractiveness for delivering technology services from an operating cost perspective Enablers: a study of enabling drivers – such as infrastructure, digital readiness, start-up ecosystem, and the business environment – essential for technology services delivery Scope The handbook analyzes the attractiveness of 20 locations for technology services delivery, including software, quality assurance, data services, and exponential technology skills clusters, across major geographies and industries Industry: global sourcing, engineering services Geography: global Contents In this report, we examine the attractiveness of 20 locations for technology services delivery and help market participants select: The locations that have the right set of skills and talent availability The locations that are financially feasible to sustain operations The locations that provide the best operating and business environment to set up delivery centers We also carry out a comparative assessment of locations to help build an optimized delivery portfolio. Membership(s) Locations Insider™ GBS/SS Talent Excellence Engineering Services Sourcing and Vendor Management