Enterprises are increasingly identifying gaps in their data ecosystems as they seek to harness generative AI’s full potential. To address these gaps, businesses are prioritizing their data strategy to build AI-ready data ecosystems. AI advances have amplified the importance of robust data management and governance. When scaling their AI initiatives, they are realizing the value of trustworthy data to ensure quality, consistency, and security. The focus has shifted to realizing value, with enterprises aiming to drive tangible business outcomes from their data initiatives. Enterprises demand their data strategies to deliver measurable business outcomes, leading to productivity gains, operational efficiencies, and unlocking new revenue streams. Data initiatives are now vital investments that directly contribute to building a competitive advantage in the market. This compendium provides detailed profiles of 31 service providers to assist D&AI service buyers in selecting providers that can serve their needs. The report helps enterprises choose the best-fit provider based on their sourcing considerations and empowers providers to benchmark their performance against their peers. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading D&AI providers, client reference checks, and an ongoing analysis of the D&AI services market Contents In this report, we: Examine the D&AI services market Classifies providers into Leaders, Major Contenders, and Aspirants on a capability-market-impact matrix Assess providers’ key solutions, delivery centers, investments, and use cases Lending operations technology solutions/tools: brief descriptions of key technology solutions

As small and medium-sized enterprises, particularly those with annual revenues below US$5 billion, accelerate their digital transformation journeys, custom application development is becoming increasingly essential in helping them remain agile, competitive, and responsive to evolving market demands. Unlike off-the-shelf or low-code solutions, custom application development enables mid-market enterprises to build scalable, secure, and tailored applications that address specific operational needs, industry challenges, and growth objectives. With leaner IT teams and tighter budgets than large enterprises, mid-market firms must ensure that every technology investment delivers tangible business value. Custom-built solutions help modernize legacy systems, streamline processes, and enhance customer and employee experiences—while offering control over feature prioritization, integration, and long-term scalability. As AI-powered tools and cloud-native platforms become more accessible, custom development is also becoming more efficient and accessible, empowering mid-sized firms to unlock intelligent automation, data-driven decision-making, and innovation at scale. In this report, Everest Group assesses 16 leading mid-market providers’ capabilities and market impact in the custom application development space, as part of its Custom Application Development Services PEAK Matrix® Assessment – Focused on Mid-market. The evaluation is based on a holistic review of each provider’s vision, delivery capabilities, proprietary assets, market success, and client feedback. This research aims to help mid-market enterprises identify the right-fit partners for their custom application initiatives, and equip providers with actionable insights to benchmark and refine their strategies in an increasingly competitive and dynamic market. Scope All industries and geographies Buyer size: small and medium-sized enterprises Service: custom application development services Contents This report features detailed assessments, including strengths and limitations, of 16 providers focusing on delivering custom application development services to small and medium-sized organizations.

Enterprises are increasingly identifying gaps in their data ecosystems as they seek to harness generative AI’s full potential. To address these gaps, businesses are prioritizing their data strategy to build AI-ready data ecosystems. AI advances have amplified the importance of robust data management and governance. When scaling their AI initiatives, they are gradually realizing the value of trustworthy data to ensure quality, consistency, and security. In addition, the focus has shifted toward realizing value, with enterprises aiming to drive tangible business outcomes from their data initiatives. Enterprises demand their data strategies to deliver measurable business outcomes. This has led to a sharp focus on driving productivity gains, operational efficiencies, and unlocking new revenue streams. Data initiatives are increasingly seen as a vital investment that directly contributes to building a competitive advantage in the market. In this report, we analyze 31 providers featured on Everest Group’s Data and AI (D&AI) Services for Mid-market Enterprises PEAK Matrix® 2025, highlighting their strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading D&AI providers, client reference checks, and an ongoing analysis of the D&AI services market Contents In this report, we examine: D&AI provider landscape D&AI Services for Mid-market Enterprises PEAK Matrix® Assessment 2025 characteristics Enterprise sourcing considerations Membership(s) Data & Analytics Artificial Intelligence (AI) Sourcing and Vendor Management

The Finance and Accounting Outsourcing (FAO) market is poised for significant growth due to increased outsourcing from first-generation adopters, particularly in the small and mid-market segments. These organizations are struggling with weak cash disposition, cost pressures, and the need for efficiency improvements. Small organizations are primarily cost-focused, while mid-market organizations prioritize efficiency and value-added capabilities, prompting them to embrace Finance and Accounting (F&A) outsourcing. This segment’s growth is further fueled by the emergence of high-growth niche industries, including PE firms, which present unique outsourcing drivers. Small and large F&A providers are capitalizing on this opportunity by building tailored capabilities to meet the segment’s demands. They are differentiating themselves by offering contractual flexibility, bundled IT-F&A solutions, and verticalized F&A offerings. In this report, we explore the rise of small and mid-market organizations in FAO and F&A providers’ evolving strategies. The report provides comprehensive coverage of the FAO market during 2023-24, analyzing regional nuances, buyer adoption trends, growth drivers, and the growth of the small and mid-market segments in FAO. Scope All industries and geographies This research leverages our interactions with 33 leading FAO service providers and enterprise stakeholders worldwide Contents In this report, we examine: FAO market FAO buyer trends The rise of small and mid-market organizations in FAO F&A providers’ response to small and mid-market buyers’ demands Membership(s) Finance and Accounting Sourcing and Vendor Management

After a period of substantial growth, the digital workplace market has slowed, primarily due to global macroeconomic challenges. These conditions have prompted organizations to focus on maximizing the value of their prior investments. However, investment trends are expected to resurge in the next few years, characterized by a strategic blend of cost optimization and transformative initiatives. Generative AI is at the forefront of this shift, fueling organizational change and innovation. Mid-market digital workplace customers share priorities with larger enterprises but approach them differently. While large organizations can develop complex, highly customized solutions, most SMBs focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. In response to these distinct demands and the evolving workplace landscape, service providers are increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients in their digital workplace transformation. This report combines information from interactions with 21 digital workplace service providers and Everest Group's proprietary intellectual property to create precise, fact-driven profiles. Each profile offers a comprehensive picture of the provider’s vision and strategy, scope of services offered, digital workplace offerings, innovations and investments, partner network, and strengths and limitations. Scope Industry: digital workplace services Geography: global Contents This report includes: 21 digital workplace services providers’ profiles Digital workplace services vision with revenue details Proprietary solutions for digital workplace services Recent innovations, investments, and mergers and acquisitions made in the digital workplace services space Digital workplace services partnerships with various business organizations Membership(s) Digital Workplace Sourcing and Vendor Management

Rapid advances in digital transformation services are reshaping mid-market enterprises, modernizing operations, enhancing customer experiences, and staying competitive in a fast-evolving market. As these organizations navigate digital transformation, tailored solutions and adaptable service models are vital for successful adoption and sustained growth. In this report, we analyze the global digital transformation services market for mid-market enterprises, highlighting benefits and strategies that drive adoption and challenges and opportunities these businesses face. The report evaluates key trends in the mid-market sector, examining how digital transformation is progressing across industries, geographies, and technology types. It further assesses the essential characteristics of digital transformation solutions suited to the mid-market, focusing on intellectual property, talent, partner ecosystems, and investment trends. The report concludes with a forward-looking outlook for 2025, offering strategic insights for sustained success and enhanced client relationships. Scope All industries and geographies Contents In this report, we examine: Digital transformation overview Mid-market overview and digital transformation adoption trends Buyer insights Solution characteristics Outlook for 2025 Memberships Digital Services Sourcing and Vendor Management

Mid-market enterprises are strategically prioritizing digital transformation to stay agile, resilient, and competitive in today’s fast-paced business environment. By outsourcing IT, they are integrating advanced technologies such as cloud computing, data analytics, AI, and automation into their core operations. This enables them to boost operational efficiency, drive innovation, and enhance the overall customer experience. In response, providers are offering both technical expertise and industry-specific knowledge required to successfully navigate complex digital landscapes. They focus on refining their offerings through strategic partnerships with technology and platform providers and developing Intellectual Property (IP) to maximize RoI and gain enterprise confidence. This compendium providers accurate, comprehensive, and fact-based snapshots of 21 digital transformation providers’ capabilities and offerings in the mid-market. Each profile presents a detailed overview of the provider’s vision and strategy, scope of services offered, key IPs/solutions, partnerships, and case studies. It will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition. Scope All industries and geographies The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the digital transformation services market for mid-market enterprises Contents In this report, we: Provide an overview of the digital transformation services for mid-market enterprises business, including its vision and strategy, revenue and composition across geographies, industry segments, value chain functions, and buyer sizes Assess providers’ case studies and proprietary solutions Examine partnerships and investments in the digital transformation services domain Membership(s) Digital Services Sourcing and Vendor Management

The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase offers providers a unique opportunity to stand out with innovative and distinctive solutions. Mid-market digital workplace customers share similar priorities with larger enterprises but approach them differently. While large organizations have the resources to develop complex, highly customized solutions, most mid-market enterprises focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. Providers are responding by increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients' digital workplace transformation. In this report, we assess 21 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Mid-market Enterprises and highlight each provider's strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2024, interactions with leading digital workplace services providers, and an ongoing analysis of the digital workplace services marketplace for mid-market enterprises Contents In this report, we examine 21 digital workplace services providers’ profiles and include: An assessment of their market impact and vision and capabilities Their key strengths and limitations Sourcing considerations for enterprises Membership(s) Digital Workplace Sourcing and Vendor Management

Mid-market enterprises are trying to strengthen their Quality Engineering (QE) foundations while simultaneously exploring fresh frontiers through cutting-edge technologies such as generative AI. In an ever-evolving market landscape, they want to engage with a provider capable of delivering superior technical implementations and also serving as a true strategic partner. While these enterprises want to focus on excellence and innovation when selecting their provider, they also do not want to be lost in a sea of deals when engaging with larger providers. In their pursuit, mid-market enterprises want partners that are relationship-driven, cost-efficient, agile, nimble, and committed to delivering business impact and return on investment at every step of the transformation. Providers with inventive solutions, accelerators, and strong advisory capabilities can efficiently guide these enterprises through their QE transformation journey. In this report, we assess 32 providers featured on the Quality Engineering Services for Mid-market Enterprises PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies Service: QE Contents This report features detailed assessments, including strengths and limitations, of 32 providers focusing on delivering QE services to mid-market enterprises. Membership(s) Application Services Sourcing and Vendor Management

Mid-market enterprises are increasingly outsourcing Application Management Services (AMS) due to macroeconomic uncertainty, accelerated competition, and growing IT complexities. They are turning to third-party providers to minimize the cost of maintaining application landscapes and increase productivity and business resilience through next-generation technologies such as generative AI and hyperautomation. Recognizing these specific needs, providers are tailoring their strategies to offer personalized support and advanced solutions, capitalizing on the growing mid-market demand. Providers are investing in strengthening their delivery footprint and expanding their portfolios with integrated offerings and differentiated IPs. In this report, we assess 14 providers featured on the Application Management Services for Mid-market PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies Service: AMS Contents This report features detailed assessments, including strengths and limitations, of 14 providers focusing on delivering AMS to mid-market enterprises. Membership(s) Application Services Sourcing and Vendor Management