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  • Tech Launch Perspective

    April 02, 2025
    In 2024, Amazon made its AI assistant, Amazon Q, generally available to all businesses using Amazon Web Services (AWS). This launch followed a series of major product announcements, including updates to Amazon Q Developer at AWS re:Invent 2024. These advances strengthen AWS’s position in the AI code assistant space and are poised to significantly reshape how companies build and manage applications. This report examines the core features, strengths, and limitations of Amazon Q for enterprise AWS users. We assess how effectively the assistant aligns with enterprise development goals and operational needs, highlighting standout capabilities and opportunities for improvement. Our analysis offers insights into Amazon Q’s potential to shape the future of AI-powered development tools and drive the next wave of modern application development. Scope All industries and geographies The report is based on our assessment of the information that AWS released about Amazon Q Developer Contents In this report, we: Outline key objectives and requirements for enterprises developing modern applications Examine the themes that drive and limit demand in the market Detail Amazon Q Developer’s current positioning and its product offerings for modern application development Analyze Amazon Q’s strengths and areas for improvement
  • PEAK Matrix®

    March 28, 2025
    As small and medium-sized enterprises, particularly those with annual revenues below US$5 billion, accelerate their digital transformation journeys, custom application development is becoming increasingly essential in helping them remain agile, competitive, and responsive to evolving market demands. Unlike off-the-shelf or low-code solutions, custom application development enables mid-market enterprises to build scalable, secure, and tailored applications that address specific operational needs, industry challenges, and growth objectives. With leaner IT teams and tighter budgets than large enterprises, mid-market firms must ensure that every technology investment delivers tangible business value. Custom-built solutions help modernize legacy systems, streamline processes, and enhance customer and employee experiences—while offering control over feature prioritization, integration, and long-term scalability. As AI-powered tools and cloud-native platforms become more accessible, custom development is also becoming more efficient and accessible, empowering mid-sized firms to unlock intelligent automation, data-driven decision-making, and innovation at scale. In this report, Everest Group assesses 16 leading mid-market providers’ capabilities and market impact in the custom application development space, as part of its Custom Application Development Services PEAK Matrix® Assessment – Focused on Mid-market. The evaluation is based on a holistic review of each provider’s vision, delivery capabilities, proprietary assets, market success, and client feedback. This research aims to help mid-market enterprises identify the right-fit partners for their custom application initiatives, and equip providers with actionable insights to benchmark and refine their strategies in an increasingly competitive and dynamic market. Scope All industries and geographies Buyer size: small and medium-sized enterprises Service: custom application development services Contents This report features detailed assessments, including strengths and limitations, of 16 providers focusing on delivering custom application development services to small and medium-sized organizations.
  • Viewpoint

    March 28, 2025
    In today’s rapidly evolving digital landscape, enterprises must adapt quickly to stay competitive. Traditional application development practices no longer align with modern business demands, leading to inefficiencies, high maintenance costs, and growing technical debt. These challenges hinder innovation and slow time-to-market. To overcome these challenges, enterprises must adopt a proactive, platform-based development strategy that enhances agility, scalability, and collaboration while systematically minimizing technical debt.. In this report, we examine conventional application development’s limitations, highlighting how legacy systems and outdated methodologies create inefficiencies and long-term technical debt. The report outlines a structured framework to transition to modern, AI-driven, and low-code-enabled development practices that accelerate software delivery and create a sustainable, future-ready digital ecosystem. Key themes covered in this report include traditional development’s challenges, emerging technologies’ role in modern application delivery, and a structured roadmap to guide enterprises in their transformation journeys. Scope All industries and geographies Contents In this report, we examine: Traditional application development approaches’ challenges The need for a modern application development approach The platform-based development approach Low-code and generative AI capabilities in modern application development platforms A roadmap to transition from traditional to modern application development
  • Viewpoint

    Feb. 24, 2025
    As AI becomes a key business innovation and competitive advantage driver, enterprises must rethink how their IT stack supports AI adoption. Many organizations currently implement AI as a bolt-on solution rather than integrating it into their IT stack’s core. However, this approach limits long-term differentiation and business impact. To unlock AI’s full potential, enterprises must transform their entire IT operating model, ensuring that AI is seamlessly embedded across infrastructure, middleware, databases, applications, and data layers. This report explores the IT stack’s evolution in an AI-powered world, highlighting key enablers such as AI-driven infrastructure, advanced data engineering, and application modernization. It also examines system integrators’ essential role in helping enterprises navigate this transition. Beyond the technical aspects, the report touches upon broader IT operating model changes, including strategy and solution elements. By providing a comprehensive view of what it takes to build an AI-ready enterprise, this report serves as a strategic guide for IT leaders, decision-makers, and business executives. It offers actionable insights into modernizing the IT stack, leveraging system integrators, and preparing for the fundamental shifts required to sustain AI-driven innovation. Enterprises can use this knowledge to develop a robust AI adoption strategy, ensuring long-term business value and competitive resilience in an AI-first future. Scope All industries and geographies Contents In this report, we explore: IT stack’s future in an AI-powered world AI enablement through infrastructure, applications, and data engineering System integrators’ role in making an enterprise IT stack AI-ready IT operating model’s other elements that will need changes Memberships Cloud and Infrastructure Services Application Services Sourcing and Vendor Management
  • Provider Compendium

    Feb. 19, 2025
    The SAP services market is strategically transforming from traditional enterprise software to a key digital transformation driver. The focus has shifted to cloud adoption, AI integration, and sustainability, with initiatives such as RISE with SAP and GROW with SAP playing a vital role. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches, such as brownfield and hybrid strategies, are essential to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with the S/4HANA migration urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. This compendium provides comprehensive and fact-based snapshots of 30 SAP business application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against peers. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents In this report, we: Examine the SAP business application services market Compare providers’ key strengths and limitations Assess each provider’s vision, capability, and market impact Categorize providers as Leaders, Major Contenders, and Aspirants Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    Jan. 27, 2025
    The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption, AI integration, and sustainability. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches such as brownfield and hybrid strategies are vital to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with S/4HANA migrations’ urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. In this report, we assess 30 providers featured on the SAP Business Application Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents This report features detailed assessments, including strengths and limitations, of 30 providers that focus on SAP business application services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    Dec. 05, 2024
    In the past few years, enterprise adoption of technology and digitization has significantly increased, changing the landscape for healthcare providers and patients. To improve provider reimbursements, patient engagement, and care management and accelerate value-based care programs, healthcare enterprises have made digital adoption their growth strategies’ cornerstone. To address these emerging enterprise demands, providers are expanding their AI offerings, engaging in vertical-specific partnerships and acquisitions, and investing in centers of excellence. In this report, we examine 35 healthcare provider digital service providers featured on Everest Group’s PEAK Matrix® framework based on their capabilities. The report analyzes the provider digital services market size and growth and digital service themes for healthcare providers. It assesses providers on several capability- and market success-related dimensions and offers valuable insights to help enterprises make the right sourcing decisions. Scope Industry: healthcare Service: healthcare provider digital Geography: global Contents In this report, we: Assess healthcare provider digital services market trends Examine each provider’s capability- and market success-related dimensions Compare providers’ key strengths and limitations Membership(s) Healthcare Payer and Provider Information Technology Sourcing and Vendor Management
  • Thematic Report

    Nov. 27, 2024
    In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth. This webinar provided insights into the IT services market in EMEA, focusing on current outsourcing pricing trends and the forecast for 2025 in key European markets. We also shared our observations on what European organizations expect from their IT service providers and what makes a successful outsourcing deal in today’s dynamic environment. Watch our commercial and solution experts as they discuss strategies to prepare for upcoming deal renewals in 2025 and how to navigate the shifting IT services landscape with confidence. What questions did the webinar answer? How has the demand for IT services in EMEA evolved in 2024, and what’s the outlook for 2025? What are the latest outsourcing pricing trends, and what is the forecast for 2025 in European markets as we start to see early green shoots of recovery? What do European organizations expect from their IT service providers? What does a good outsourcing deal look like in this shifting market?
  • State of the Market

    Aug. 13, 2024
    Small and Midsize Enterprises (SMEs) are adopting Microsoft Business Applications to transform their operations, gain visibility, and manage end-to-end processes, including modernizing their customer experiences. In contrast, large enterprises leverage Microsoft Business Applications to strengthen their core systems by building on their existing systems. The Microsoft Business Applications market is driven by a lower Total Cost of Ownership (TCO) and faster time-to-market. Enterprises adopt Microsoft Business Applications due to their AI integration with offerings and seamless connection with other Microsoft offerings. In response, providers are developing talent pools and building robust accelerators to support enterprises’ digital transformation journeys. In this report, we analyze the Microsoft Business Applications services market, deal trends, and key enterprise demand trends, including gen AI. The report also offers key takeaways for enterprises and discusses implications for service providers. Scope All industries and geographies This report is based on interactions with leading IT service providers and client reference checks as part of the Microsoft Dynamics 365 Services PEAK Matrix® Assessment Contents In this report, we: Analyze the Microsoft Business Applications services market, highlighting market size split by geography, industry, product areas, and buyer size Evaluate Microsoft Business Applications services deal characteristics, including spending across the value chain and deal trends analysis across geographies and industries Examine key enterprise demand trends, including enterprise transformation areas, buyer satisfaction across key Microsoft Business Applications product areas, buyer imperatives, gen AI strategies across enterprise platforms, and AI transformation strategies for enterprises Assess implications for service providers Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • Thematic Report

    June 25, 2024
    The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even lowering them. Providers can differentiate themselves through a mix of efficient solution sizing, which involves the best use of granular market insights, continuous service improvement levers (including generative AI impact), balanced risk-taking to do more with less, and competitive underlying rates. In this webinar, Everest Group’s pricing experts discussed some of the true differentiators observed on recent deals and the outlook for these approaches. What questions did the webinar answer for the participants? What selection criteria have enterprise clients prioritized in recent IT outsourcing deals? What are the price and solution sizing themes that land well in terms of win rates? What are the pitfalls that enterprises and service providers should be mindful of?