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  • NEW
    Thematic Report

    Nov. 13, 2025
    Staffing providers are structurally shifting as they increasingly embrace managed services to mitigate the inherent volatility of contingent staffing and reposition themselves as strategic partners. This move is reshaping how services are delivered, moving from headcount-based fulfillment to outcome-focused engagements. Enterprises are responding positively, especially in areas such as application services, data management, contact centers, finance and accounting, and HR operations, where scale, flexibility, and accountability are essential. To support this transition, staffing firms are investing in new operating models, proprietary IP, automation tools, and offshore delivery centers. In IT services, adoption is strongest in application development, QA, and data services. In Business Process Services (BPS), early traction is evident in transactional functions, while emerging opportunities lie in compliance-heavy domains and AI-enabled service delivery. The report provides a deep dive into provider capabilities, emerging service models, market gaps, and growth opportunities, helping stakeholders navigate the evolving managed services landscape.
  • Viewpoint

    Sep. 26, 2025
    MedTech organizations are under increasing pressure to reimagine stakeholder engagement in response to increasing demand for personalized, connected experiences across the entire device life cycle. Functional silos, disparate technologies, and a lack of cross-functional alignment constrain current engagement models, resulting in fragmented stakeholder experiences. As the complexity of the MedTech engagement landscape increases, organizations must move beyond point solutions and embrace platforms that connect the full device life cycle, from clinical development to post-commercialization. This report presents findings from a survey of 78 senior MedTech executives to assess current engagement gaps and envision the ideal stakeholder-centric engagement journey. It outlines the architectural blueprint for an AI-enabled stakeholder engagement platform that unifies data, leverages cross-functional insights, and enables agentic AI to orchestrate interactions across functions and channels. Further, the report articulates the key business benefits of AI adoption in MedTech stakeholder engagement and outlines the key success factors and KPIs required to scale organization-wide adoption.
  • Tech Launch Perspective

    Sep. 25, 2025
    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia LLM, addresses key enterprise priorities such as workflow orchestration, data governance, low-code adoption, and personalized engagement. The analysis highlights Zoho’s strong alignment with internal interoperability and privacy-first infrastructure, making it relevant for organizations pursuing embedded automation across business functions. While Zoho delivers a tightly integrated experience within its platform, broader enterprise adoption may be limited by ecosystem depth, scalability challenges, and early-stage multilingual capabilities. Everest Group’s analysis underscores Zoho’s differentiation in end-to-end AI infrastructure while also flagging potential areas for improvement. Enterprises evaluating AI-native platforms will benefit from this review’s insights into usability, extensibility, and real-world readiness of Zoho’s agentic AI offerings.
  • Viewpoint

    Sep. 24, 2025
    Pharma organizations today face increasing complexities in delivering cohesive engagement to diverse stakeholders such as healthcare professionals, key opinion leaders, patients, and payers. The current model, built on fragmented platforms and siloed workflows, struggles to support the evolving nature of stakeholder relationships as they move through different stages of the drug life cycle. This Viewpoint highlights how an AI-enabled, end-to-end engagement platform can address these challenges. Drawing from a survey of 75 senior pharma executives, it outlines the systemic gaps in engagement quality and integration, and highlights how AI can unify data, generate real-time insights, and enable contextual, cross-functional actions across the drug life cycle. The report also details the three foundational layers of such a platform: data ingestion, intelligence, and impact, and introduces agentic AI’s role in driving autonomous, adaptive engagement. It explores platform benefits such as improved operational efficiency, faster time-to-market, and enhanced stakeholder loyalty, while offering guidance on overcoming adoption barriers. These include establishing shared key performance indicators, orchestrating role-specific change management, and ensuring compliance-readiness. For pharma organizations, this Viewpoint provides a strategic roadmap to operationalize AI-driven engagement that is not only integrated and scalable, but also personalized and compliant.
  • PEAK Matrix®

    Sep. 23, 2025
    Offshoring and nearshoring are gaining momentum as organizations seek to manage rising costs, margin pressures, and onshore talent constraints. This trend is expected to continue shaping global delivery strategies in the near future. Although APAC locations retain their positions as leaders for IT-BP service delivery, they are expected to see moderate growth momentum due to AI-driven efficiencies across functions. In Europe, nearshoring continues to gain momentum due to growing regulatory hurdles and data sovereignty requirements. Organizations are exploring tier-2/3 cities for potential expansions due to increased competition and wage inflation in tier-1 locations. Strong government support, with vast untapped talent, creates significant potential for the MEA region, though its growth outlook is linked to regional geopolitical stability. Locations in LATAM are growing moderately in terms of new capabilities to serve the North American (especially the US) markets. The Global Locations State of the Market Report 2025 describes the global services locations landscape, highlighting location-related developments and trends in the IT-BP, ER&D, and generative AI landscape to help enterprises design a best-fit location portfolio strategy.
  • PEAK Matrix®

    Sep. 16, 2025
    As AI capabilities shift from stand-alone components to embedded elements within enterprise applications, the application development landscape is undergoing rapid transformation. Businesses now seek software that enables dynamic decision-making, automates operations, and delivers personalized experiences through embedded intelligence. This has driven demand for services that span the AI application life cycle—from use case identification and LLMOps to integration and optimization. Providers are expanding their capabilities to meet these needs, while buyers increasingly prioritize mature, domain-aligned partners that can deliver scalable, responsible, and outcome-oriented AI systems. The report provides a comparative analysis of 35 application development service providers based on their ability to build and scale AI-powered enterprise applications. It highlights how leading firms are differentiating through innovation, ecosystem partnerships, and AI talent readiness. Buyers will find guidance on selecting providers that align with their architectural and strategic needs, while providers can assess their market positioning and identify opportunities for growth in this high-impact, innovation-driven segment.
  • PEAK Matrix®

    Sep. 12, 2025
    As enterprises accelerate digital transformation, low-code application development platforms are playing an increasingly strategic role in enabling organizations to quickly build engaging, intuitive, and personalized applications. Unlike traditional development approaches, low-code solutions empower businesses to enhance user interactions, improve accessibility, and deliver seamless experiences across multiple touchpoints. The growing focus on customer and employee experience, combined with the need for speed and agility, is driving enterprises to adopt low-code platforms as catalysts for superior user engagement and business outcomes. To meet this evolving demand, low-code platform providers are expanding their capabilities by developing richer, more dynamic, and highly interactive features, investing in user-centric innovations, and tailoring offerings to enterprise-specific needs. Strategic investments in proprietary frameworks, AI-driven capabilities, and ecosystem partnerships are further strengthening their ability to deliver differentiated, scalable, and user-first applications. In an increasingly competitive landscape, these advances are helping providers stand out by enabling enterprises to rapidly innovate while ensuring superior usability and responsiveness. In this report, we assess the performance of 24 leading low-code application development platforms featured in the Low-code Application Development Platforms PEAK Matrix® – Focus on User Engagement. Our comprehensive evaluation helps enterprises identify the best-fit platform to accelerate digital initiatives and drive user adoption, while also providing providers with actionable insights to benchmark their capabilities and refine strategies in a rapidly evolving market.
  • Thematic Report

    Sep. 12, 2025
    In today’s dynamic talent landscape, organizations must continuously track both in-demand and emerging roles and skills to enable strategic workforce planning. Rising demand often signals heightened competition or increased attrition risk, making it critical to analyze demand patterns, anticipate shifts, and identify priority industries for talent sourcing. Everest Group’s half-yearly report provides a deep dive into monthly IT services talent demand across India, highlighting top industries, roles, and skills based on H1 2025 trends. Powered by Talent Genius™, the report delivers a comprehensive view of the evolving talent ecosystem, equipping organizations to stay competitive, forecast workforce needs with confidence, and shape forward-looking talent strategies.
  • PEAK Matrix®

    Sep. 12, 2025
    As enterprises accelerate digital transformation, the focus on intelligence and decision support is becoming central to business success. Low-code application development platforms are increasingly being leveraged to build applications that provide actionable insights, enable complex analysis, and deliver real-time decision-making support. Unlike traditional development approaches, low-code solutions empower organizations to unify data, embed AI/ML, and integrate analytics seamlessly into workflows – enabling leaders and employees to make smarter, faster, and more informed decisions. To meet this growing demand, low-code platform providers are enhancing their offerings with contextual, transparent, and AI-augmented decision-support capabilities. Investments in advanced analytics, integration frameworks, and AI-driven innovations are positioning providers to differentiate themselves in an intensely competitive landscape. By focusing on intelligence-first capabilities, these platforms are helping enterprises harness data more effectively, improve operational agility, and drive measurable business outcomes. In this report, we assess the performance of 24 leading low-code application development platforms featured in the Low-code Application Development Platforms PEAK Matrix® – Focus on Intelligence and Decision Support. Our comprehensive evaluation helps enterprises identify the right-fit platforms to accelerate intelligent decision-making, while also equipping providers with actionable insights to benchmark strengths and refine strategies in a rapidly evolving market.
  • Provider Compendium

    Aug. 22, 2025
    The rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s significant investments in AI and its advanced capabilities, such as generative AI, is accelerating adoption by creating an integrated intelligent ecosystem for the Dynamics 365 and Power Platform suite. Enterprise expectations have evolved into CRM- or ERP-focused engagements, driving demand for providers with deep CRM/ERP capabilities in Microsoft. While some prioritize ERP or CRM specialization, many prefer partners with balanced expertise across both. Providers are responding by deepening Microsoft partnerships, establishing AI-focused Centers of Excellence (CoEs), and refining their strategies to boost efficiency, customer engagement, and security. This compendium provides comprehensive and fact-based snapshots of 32 Microsoft Business Application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against their peers.