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  • Viewpoint

    Sep. 26, 2025
    MedTech organizations are under increasing pressure to reimagine stakeholder engagement in response to increasing demand for personalized, connected experiences across the entire device life cycle. Functional silos, disparate technologies, and a lack of cross-functional alignment constrain current engagement models, resulting in fragmented stakeholder experiences. As the complexity of the MedTech engagement landscape increases, organizations must move beyond point solutions and embrace platforms that connect the full device life cycle, from clinical development to post-commercialization. This report presents findings from a survey of 78 senior MedTech executives to assess current engagement gaps and envision the ideal stakeholder-centric engagement journey. It outlines the architectural blueprint for an AI-enabled stakeholder engagement platform that unifies data, leverages cross-functional insights, and enables agentic AI to orchestrate interactions across functions and channels. Further, the report articulates the key business benefits of AI adoption in MedTech stakeholder engagement and outlines the key success factors and KPIs required to scale organization-wide adoption.
  • Viewpoint

    Sep. 24, 2025
    Pharma organizations today face increasing complexities in delivering cohesive engagement to diverse stakeholders such as healthcare professionals, key opinion leaders, patients, and payers. The current model, built on fragmented platforms and siloed workflows, struggles to support the evolving nature of stakeholder relationships as they move through different stages of the drug life cycle. This Viewpoint highlights how an AI-enabled, end-to-end engagement platform can address these challenges. Drawing from a survey of 75 senior pharma executives, it outlines the systemic gaps in engagement quality and integration, and highlights how AI can unify data, generate real-time insights, and enable contextual, cross-functional actions across the drug life cycle. The report also details the three foundational layers of such a platform: data ingestion, intelligence, and impact, and introduces agentic AI’s role in driving autonomous, adaptive engagement. It explores platform benefits such as improved operational efficiency, faster time-to-market, and enhanced stakeholder loyalty, while offering guidance on overcoming adoption barriers. These include establishing shared key performance indicators, orchestrating role-specific change management, and ensuring compliance-readiness. For pharma organizations, this Viewpoint provides a strategic roadmap to operationalize AI-driven engagement that is not only integrated and scalable, but also personalized and compliant.
  • Thematic Report

    Sep. 12, 2025
    In today’s dynamic talent landscape, organizations must continuously track both in-demand and emerging roles and skills to enable strategic workforce planning. Rising demand often signals heightened competition or increased attrition risk, making it critical to analyze demand patterns, anticipate shifts, and identify priority industries for talent sourcing. Everest Group’s half-yearly report provides a deep dive into monthly IT services talent demand across India, highlighting top industries, roles, and skills based on H1 2025 trends. Powered by Talent Genius™, the report delivers a comprehensive view of the evolving talent ecosystem, equipping organizations to stay competitive, forecast workforce needs with confidence, and shape forward-looking talent strategies.
  • Provider Compendium

    Aug. 22, 2025
    The rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s significant investments in AI and its advanced capabilities, such as generative AI, is accelerating adoption by creating an integrated intelligent ecosystem for the Dynamics 365 and Power Platform suite. Enterprise expectations have evolved into CRM- or ERP-focused engagements, driving demand for providers with deep CRM/ERP capabilities in Microsoft. While some prioritize ERP or CRM specialization, many prefer partners with balanced expertise across both. Providers are responding by deepening Microsoft partnerships, establishing AI-focused Centers of Excellence (CoEs), and refining their strategies to boost efficiency, customer engagement, and security. This compendium provides comprehensive and fact-based snapshots of 32 Microsoft Business Application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against their peers.
  • Thematic Report

    Aug. 22, 2025
    The application services market experienced growth, even as macroeconomic uncertainty, investment scrutiny, and slower decision-making cycles continue to impact enterprise technology agendas. Enterprises are increasingly seeking to extract business value from initiatives focused on modernization, cost optimization, and transformation through next-generation automation and implementation of gen AI use cases. This report includes insights from 115 enterprise buyers across industries and geographies. The report reflects their satisfaction levels and expectations from application service providers. Despite an overall uptick in satisfaction, in 2024, enterprises struggled with talent and client management gaps, particularly where niche skills and strategic alignment are essential. Key areas such as value addition and innovation, and commercial flexibility are driving positive enterprise sentiment. However, inconsistencies in delivery exist, emerging as friction points for enterprises.
  • PEAK Matrix®

    Aug. 12, 2025
    Rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s investments in AI and its advanced capabilities, such as generative AI, are accelerating adoption by creating an integrated intelligent ecosystem for the Dynamics 365 and Power Platform suite. Enterprise expectations have evolved into CRM- or ERP-focused engagements, driving demand for providers with deep CRM/ERP capabilities in Microsoft. While some prioritize ERP or CRM specialization, many prefer partners with balanced expertise across both. Providers are responding by deepening Microsoft partnerships, setting up AI-focused Centers of Excellence (CoEs), and refining strategies to boost efficiency, customer engagement, and security. In this report, we assess 31 providers featured in the Microsoft Business Application Services PEAK Matrix® Assessment 2025, with a special focus on CRM and ERP services and categorize them as Leaders, Major Contenders, and Aspirants, based on their capabilities and offerings, offering deeper insights into their strengths across these core functional areas.
  • PEAK Matrix®

    July 31, 2025
    Life sciences enterprises are expanding their use of Veeva Vault across regulated functions, including clinical operations, regulatory information management, quality systems, promotional content management, and CRM. As adoption moves beyond single modules to integrated, cross-Vault deployments, the need for capable service partners has intensified. Enterprises are seeking providers that can support platform-led transformation, manage evolving compliance needs, and deliver automation and innovation at scale. This PEAK Matrix® report evaluates 35 providers delivering Veeva services across the global life sciences landscape. It assesses how these providers are enabling value realization through consulting, implementation, migration, maintenance, and accelerator-led delivery. By assessing providers across dimensions such as market adoption, innovation, and delivery footprint, the report helps enterprise buyers identify the right strategic partners for their Veeva services.
  • State of the Market

    July 18, 2025
    Application Management Services (AMS) is transforming significantly as enterprises demand more agility, efficiency, and business-aligned outcomes from their application environments. With rising customer expectations and growing pressure to optimize costs, enterprises are migrating from fragmented legacy estates to adopt cloud-native, modular, and AI-augmented application landscapes. This transition enables faster change cycles and greater resilience and supports compliance, sustainability, and governance goals. Amid economic headwinds, AMS is emerging as a key lever for operational stability and business value. Enterprises are investing in AMS initiatives that deliver measurable outcomes, cost reduction, improved responsiveness, and proactive risk mitigation. Simultaneously, providers are transforming their AMS portfolios through partnerships with hyperscalers, Independent Software Vendors (ISVs), and platform providers while building proprietary IP and accelerators to drive differentiated value. Regional delivery expansion and proximity support have become key focus areas to enhance client intimacy and execution agility. As these trends converge, Zero-Ops is emerging as a cornerstone of next-generation AMS. This model uses intelligent, autonomous, and self-managing operations to offer a path toward simplified, adaptive, and future-ready application management. In this report, we examine how enterprise expectations, technology adoption patterns, and provider strategies are reshaping the AMS landscape. The report also explores the evolution of Zero-Ops and what it means for enterprises and providers.
  • Webinar

    May 01, 2025
    The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging technologies, and evolving deal constructs. As enterprises shift from pure play cost-savings to value-driven engagements, traditional pricing models are being reshaped to demand greater efficiency, flexibility, and innovation from service providers. Watch Everest Group experts Achint Arora, Partner, Prateek Gupta, Vice President, and Amanpreet Manchanda, Vice President, as they explored the NOW and NEXT of IT applications services pricing, covering the evolution of commercial models, the role of AI in redefining cost structures, and the key differentiators that maximize value in outsourcing deals. Attendees came away with actionable insights to help buyers and providers navigate shifting market dynamics and stay ahead in the competitive IT services ecosystem. What questions did the webinar answer for the participants? How are current macroeconomic trends impacting the IT applications services pricing and commercial construct? How are deal constructs evolving and may further change evolve due to gen AI, emerging technologies, and macroeconomic trends? What actions should be taken to successfully navigate the current market?
  • PriceBook

    April 10, 2025
    The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support a range of ongoing pricing and commercial discussions with providers, internal planning, and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook. Scope The PriceBook H2 2024 includes the following: Price benchmarks for ~65 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies Pricing trends and their drivers over the past six months Performance metrics and benchmarks for ~20 key metrics Key delivery and solution metrics that impact the total cost of ownership Contents The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT applications and infrastructure, finance and accounting, contact center, and business consulting. It also includes drivers impacting ITO and BPO services pricing in onshore, offshore, and nearshore delivery geographies. The price benchmarks are normalized to best-in-class, industry-standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include: Staffing mix Offshore and nearshore ratios Premiums based on underlying technology skills Contemporary productivity commitments Efficiency ratios for infrastructure services Language premiums for voice-based services For information on membership, please contact us