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  • Webinar

    May 01, 2025
    The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging technologies, and evolving deal constructs. As enterprises shift from pure play cost-savings to value-driven engagements, traditional pricing models are being reshaped to demand greater efficiency, flexibility, and innovation from service providers. Watch Everest Group experts Achint Arora, Partner, Prateek Gupta, Vice President, and Amanpreet Manchanda, Vice President, as they explored the NOW and NEXT of IT applications services pricing, covering the evolution of commercial models, the role of AI in redefining cost structures, and the key differentiators that maximize value in outsourcing deals. Attendees came away with actionable insights to help buyers and providers navigate shifting market dynamics and stay ahead in the competitive IT services ecosystem. What questions did the webinar answer for the participants? How are current macroeconomic trends impacting the IT applications services pricing and commercial construct? How are deal constructs evolving and may further change evolve due to gen AI, emerging technologies, and macroeconomic trends? What actions should be taken to successfully navigate the current market?
  • PriceBook

    April 10, 2025
    Price Book is available only to Outsourcing Excellence members. For information on membership, please contact us The PriceBook is an off-the-shelf reference that strategic outsourcing and vendor management professionals can use to support a range of ongoing pricing and commercial discussions with providers, internal planning, and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook. Scope The PriceBook H2 2024 includes the following: Price benchmarks for ~65 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies Pricing trends and their drivers over the past six months Performance metrics and benchmarks for ~20 key metrics Key delivery and solution metrics that impact the total cost of ownership Contents The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT applications and infrastructure, finance and accounting, contact center, and business consulting. It also includes drivers impacting ITO and BPO services pricing in onshore, offshore, and nearshore delivery geographies. The price benchmarks are normalized to best-in-class, industry-standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include: Staffing mix Offshore and nearshore ratios Premiums based on underlying technology skills Contemporary productivity commitments Efficiency ratios for infrastructure services Language premiums for voice-based services For information on membership, please contact us
  • Viewpoint

    March 28, 2025
    In today’s rapidly evolving digital landscape, enterprises must adapt quickly to stay competitive. Traditional application development practices no longer align with modern business demands, leading to inefficiencies, high maintenance costs, and growing technical debt. These challenges hinder innovation and slow time-to-market. To overcome these challenges, enterprises must adopt a proactive, platform-based development strategy that enhances agility, scalability, and collaboration while systematically minimizing technical debt.. In this report, we examine conventional application development’s limitations, highlighting how legacy systems and outdated methodologies create inefficiencies and long-term technical debt. The report outlines a structured framework to transition to modern, AI-driven, and low-code-enabled development practices that accelerate software delivery and create a sustainable, future-ready digital ecosystem. Key themes covered in this report include traditional development’s challenges, emerging technologies’ role in modern application delivery, and a structured roadmap to guide enterprises in their transformation journeys. Scope All industries and geographies Contents In this report, we examine: Traditional application development approaches’ challenges The need for a modern application development approach The platform-based development approach Low-code and generative AI capabilities in modern application development platforms A roadmap to transition from traditional to modern application development
  • Provider Compendium

    Feb. 28, 2025
    As enterprises build and modernize cloud and on-premise applications, growing architectural complexities and limited IT landscape visibility are driving a greater focus on Application Management Services (AMS) to ensure smoother modern application operations. Enterprises want to reduce their AMS costs and improve productivity by adopting next-generation technologies such as generative AI and hyperautomation. They are increasingly bundling their run scope with services such as application modernization and infrastructure management to derive more value from their investments. To address these evolving enterprise priorities, providers are expanding their capabilities, strategically partnering with technology providers, and developing proprietary IP to offer differentiated services. Additionally, they are expanding delivery centers and investing in specialized talent to deliver tailored, high-impact solutions that align with enterprises’ unique needs. In this compendium, we provide detailed and fact-based snapshots of 31 global AMS providers featured on Application Management Services (AMS) – Provider Compendium 2025. Each profile offers a comprehensive picture of the provider’s operational overview, delivery presence, solutions and investments, and case studies. Scope All industries and geographies Service: AMS Contents In this report, we provide 31 global AMS providers’ detailed and fact-based snapshots and include: Each provider’s overview and revenue range Adoption by buyer size, industry, and geography Key investments and case studies Proprietary solutions and partnerships Membership(s) Application Services Sourcing and Vendor Management
  • Provider Compendium

    Feb. 19, 2025
    The SAP services market is strategically transforming from traditional enterprise software to a key digital transformation driver. The focus has shifted to cloud adoption, AI integration, and sustainability, with initiatives such as RISE with SAP and GROW with SAP playing a vital role. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches, such as brownfield and hybrid strategies, are essential to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with the S/4HANA migration urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. This compendium provides comprehensive and fact-based snapshots of 30 SAP business application service providers, highlighting their capabilities. Each profile offers a comprehensive picture of the provider’s service focus, key IP solutions, and domain investments. The report assists buyers in selecting the best-fit provider for their needs and enables providers to benchmark themselves against peers. Scope All industries and geographies This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents In this report, we: Examine the SAP business application services market Compare providers’ key strengths and limitations Assess each provider’s vision, capability, and market impact Categorize providers as Leaders, Major Contenders, and Aspirants Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    Jan. 27, 2025
    The SAP services market is strategically evolving from traditional enterprise software to a key digital transformation driver. With initiatives such as RISE with SAP and GROW with SAP, the focus has now shifted to cloud adoption, AI integration, and sustainability. With 60-70% of enterprises yet to migrate to S/4HANA, the upcoming migration wave will reshape the market. Scalable approaches such as brownfield and hybrid strategies are vital to balance business continuity with transformation. Providers are addressing the rising demand for customized solutions by investing in industry-specific accelerators, enhancing S/4HANA expertise, and strengthening hyperscaler partnerships. This ecosystem-driven approach simplifies migrations, accelerates deployment, and delivers tangible business outcomes at a lower Total Cost of Ownership (TCO). As SAP’s innovations align with S/4HANA migrations’ urgency, enterprises must strategically prepare to seize these opportunities, ensuring smooth migrations that drive digital transformation and sustainable value. In this report, we assess 30 providers featured on the SAP Business Application Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. Scope All industries and geographies The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the SAP business application services market Contents This report features detailed assessments, including strengths and limitations, of 30 providers that focus on SAP business application services. Membership(s) Enterprise Platform Services (EPS) Sourcing and Vendor Management
  • PEAK Matrix®

    Jan. 15, 2025
    As enterprises build and modernize cloud and on-premise applications, growing architectural complexities and limited visibility into IT landscapes are driving a greater focus on Application Management Services (AMS) to ensure smoother operations of modern applications. Enterprises are looking to reduce their AMS costs and improve productivity by adopting next-generation technologies such as generative AI. They are increasingly bundling their run scope with other services such as application modernization and infrastructure management to derive more value from their investments. To address these evolving enterprise priorities, providers are expanding their capabilities, forming strategic alliances with technology providers, and developing proprietary IP to offer differentiated services. Additionally, they are expanding delivery centers and investing in specialized talent to deliver tailored, high-impact solutions that align with enterprises’ unique needs. In this report, we assess 30 providers featured on the Application Management Services PEAK Matrix® Assessment 2025 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope All industries and geographies Service: AMS Contents This report features detailed assessments, including strengths and limitations, of 30 providers delivering AMS to mid-market enterprises. Membership(s) Application Services Sourcing and Vendor Management
  • Provider Compendium

    Dec. 23, 2024
    As enterprises increasingly focus on delivering personalized experiences at scale, AI has become a key enabler in transforming customer data activation, scalable content supply, and marketing operations. Adobe remains a leader in experience services, leveraging AI-driven solutions such as Real-Time Customer Data Platform, Content Supply Chain, and Workfront to address evolving enterprise needs. To gain a competitive edge, providers are strategically aligning with Adobe, adopting AI-led joint go-to-market approaches, and enhancing their capabilities in co-innovation and specialized offerings. This compendium provides comprehensive and fact-based snapshots of 27 providers, highlighting their capabilities and offerings in Adobe services. Each profile offers a detailed overview of the provider’s service focus, key IP/solutions, and domain investments. This research will enable buyers to select the best-fit provider for their needs and empower providers to benchmark themselves against their competition. Scope All industries and geographies This report is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, and an ongoing analysis of the Adobe services market Contents This report features 27 Adobe services provider profiles, which include: An overview of the Adobe services providers Providers’ cases and proprietary solutions Partnerships and other investments Membership(s) Marketing and Interactive Experience Sourcing and Vendor Management
  • State of the Market

    Nov. 15, 2024
    The Adobe services market is evolving rapidly, with enterprises intensifying their digital transformation efforts to deliver hyper-personalized, data-driven experiences. Adobe is at this shift’s forefront, offering an extensive portfolio across creative, experience, and document cloud solutions. Through AI, ML, and generative AI capabilities, Adobe empowers organizations to innovate in content creation, streamline workflows, and build impactful customer journeys at scale. Enterprises are increasingly engaging in strategic partnerships with Adobe service providers to leverage specialized expertise and unlock high-value, tailored solutions that address unique industry needs. Providers are investing significantly in talent and developing advanced accelerators to optimize Adobe solution implementation. They are prioritizing joint go-to-market (GTM) strategies to strengthen their positions as strategic partners for Adobe-driven initiatives. These partnerships enable providers to align with enterprise goals, drive efficient digital transformation, and enhance customer engagement through scalable content generation, data activation, and efficient marketing operations. In this report, we analyze the Adobe services market, including enterprise demand trends, deal characteristics, and provider strategies. The report evaluates key enterprise priorities and best practices to maximize Adobe services adoption and offers actionable insights for businesses navigating the evolving Adobe ecosystem. Scope All industries and geographies This report is based on interactions with leading IT service providers and client reference checks as part of the Adobe Services PEAK Matrix® Assessment Contents In this report, we explore: Adobe services market overview with market size segmentation by geography, industry, service type, and buyer size The Adobe services market’s evolution and its transformation over the years Adobe services deal’s characteristics, including top enterprise priorities, key challenges, and a matrix for assessing providers for Adobe engagements Enterprise demand trends, covering key Adobe services demand areas, cross-industry use cases, and generative AI trends Key takeaways for enterprises and implications for IT service providers Membership(s) Marketing and Interactive Experience Outsourcing Excellence
  • PriceBook

    Sep. 20, 2024
    Price Book is available only to Outsourcing Excellence members. For information on membership, please contact us The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing and Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business cases. Members can also use the analyst inquiry service to clarify points, ask for additional advice, and discuss other points related to the PriceBook. Scope The PriceBook H1 2024 includes the following: Price benchmarks for ~65 IT, BPO, and consulting roles across 10 common onshore, nearshore, and offshore global delivery geographies Pricing trends and their drivers over the past six months Performance metrics and benchmarks for ~20 key metrics Key delivery and solution metrics that impact Total Cost of Ownership (TCO) Contents The PriceBook contains insights on price, performance, and delivery metrics for key outsourced services such as IT Applications, IT Infrastructure, Finance and Accounting, Contact Center, and Business Consulting. It also includes drivers that impact the pricing of ITO and BPO services in onshore, offshore, and nearshore delivery geographies. The price benchmarks are normalized to best-in-class, industry standard nomenclatures and solution considerations. Some of the delivery and solution metrics covered in the PriceBook include: Staffing mix Offshore and nearshore ratios Premiums based on underlying technology skills Contemporary productivity commitments Efficiency ratios for infrastructure services Language premiums for voice-based services For information on membership, please contact us